It really should be called HostICant. Their service is absolutely terrible. I first went on their Live Chat service (which actually isn't around the clock as they claim) and talked to someone who was so rude. I was being nice asking for help. They said they couldn't do it cos they weren't tech, so I asked them whether they could get one over to help me on the live chat. they said they werent authorised to do that, so I asked whether they could ask their Manager to authorise them to do it. They gave me a farewell automated/canned response (I know it was canned because I use Live Chat at work) - they couldn't even give me the common decency of even saying that their Manager was unavailable!

So I ended up emailing their Tech support, outlining the issue. Their Tech Representative emailed back saying that I could do it. I couldn't - which they would have known if they actually read my email. Then I emailed back again outlining what I wanted - the person who read my email gave me the worst response ever. The next person FINALLY gave me the proper response I required.

Support my foot! They wouldn't know what customer care was if something bit them on their arses!

Don't go with HostICan. The only good thing about them is that they claim they have a money back guarantee. Let's hope they do - otherwise all I can say is - Charge Back.