I host wedding pictures on their site. It was using to much cpu. I have no idea until they shut me down for having high cpu usage. I never got notified. They banned me from getting my files thru ftp. I asked for a partial refund for since I paid for the whole year (only 4 months). They shut down my account and will not give refund. The honest thing to do is to keep the account open for the remainder of the contract (7 months left). They didn't. They just me down and ignore my emails. My lesson is not to pay for hosting for entire year.