Reviews of Host Department
Host Department : User ReviewsWeb Host Site: http://www.hostdepartment.com/
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Host Department web hosting plans listed at Best Host Ratings:
- Premium 1000
$4.96 / month, 1000 MB Space, 15.0 GB transfer - Premium Application 1000
$6.63 / month, 1000 MB Space, 15.0 GB transfer - Premium 1500
$6.63 / month, 1500 MB Space, 30.0 GB transfer - Premium Application 1500
$8.29 / month, 1500 MB Space, 30.0 GB transfer - Premium 2500
$12.46 / month, 2400 MB Space, 45.0 GB transfer - Premium Application 2500
$16.63 / month, 2400 MB Space, 45.0 GB transfer - Premium 5000
$20.79 / month, 5000 MB Space, 150.0 GB transfer - Premium Application 5000
$29.13 / month, 5000 MB Space, 150.0 GB transfer
Host Department average Uptime 99.728%
Based on 2233 days of uptime monitoring of 1 web sites hosted with Host Department
Click here for complete reliability report
The worst
posted on Apr 26, 2006 by 3-bPhoto.comUser email: Hidden
Web site: 3-bSoftware.com
Used the services of Host Department for: 1 year - 3 years
Date when last hosted by Host Department (as of Apr 26, 2006): Current customer
Host Department Web Hosting Plan used: Hidden
Customer support rating: 1
Webhost Technical quality rating: 1
Host Department Web hosting services Cost/Value rating: 3
Web hosting provider Overall rating: 1
I'm hosted through HD until August 2006 so feel free to swing by my website and track how slow it is (if it's working at all) at http://3-bSoftware.com . The price is all right, but not for the problems you go through. I've been searching and there are many hosts with the same and better price so that's not an issue. I get sick thinking about how bad they are. My advice is go to google.com, type "hostdepartment.com" and then sit back and read the thousands of bad reviews. If that doesn't make you change your mind then vist the bbb because they're there too.
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Still the worst...
posted on Apr 26, 2006 by 3-bPhoto.comUser email: Hidden
Web site: 3-bSoftware.com
Used the services of Host Department for: 1 year - 3 years
Date when last hosted by Host Department (as of Apr 26, 2006): Current customer
Host Department Web Hosting Plan used: Hidden
Customer support rating: 1
Webhost Technical quality rating: 1
Host Department Web hosting services Cost/Value rating: 1
Web hosting provider Overall rating: 1
...I forgot to mention, they have been caught by IP address of being the only person saying good reviews at other review sites. So any of the good things you're reading here are a 99.9% chance coming directly from Jimmy, the owner of HD. There isn't a single good thing to say about them except their price (which is far from worth it). I have hundreds of chat transcripts to prove what I say.
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Satisfying
posted on Apr 03, 2006 by HiddenUser email: Hidden
Web site: Hidden
Used the services of Host Department for: Hidden
Date when last hosted by Host Department (as of Apr 03, 2006): Hidden
Host Department Web Hosting Plan used: Hidden
Customer support rating: 9
Webhost Technical quality rating: 9
Host Department Web hosting services Cost/Value rating: 9
Web hosting provider Overall rating: 9
Satisfying is the perfect word to describe host department.
Host Department is the best place that I have had sites hosted, and I have used at least 10 hosts before them. I have used them for shared hosting and a reseller account, and I am extremely happy with both. The tech support is extremely quick and very helpful.
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excellent support
posted on Mar 15, 2006 by PawanUser email: Hidden
Web site: http://oceansurfresort.com
Used the services of Host Department for: 3 months - 1 year
Date when last hosted by Host Department (as of Mar 15, 2006): Current customer
Host Department Web Hosting Plan used: Hidden
Customer support rating: 8
Webhost Technical quality rating: 6
Host Department Web hosting services Cost/Value rating: 8
Web hosting provider Overall rating: 7
I can't say anything bad about this company. Excellent product, excellent support. Never had any problems with these guys.
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Fantastic!!
posted on Mar 11, 2006 by JCUser email: Hidden
Web site: sugarlandinfo.net
Used the services of Host Department for: 3 months - 1 year
Date when last hosted by Host Department (as of Mar 11, 2006): Current customer
Host Department Web Hosting Plan used: Hidden
Customer support rating: 10
Webhost Technical quality rating: 9
Host Department Web hosting services Cost/Value rating: 10
Web hosting provider Overall rating: 10
I have tried 3 other web host providers, none of which even came close to what host department provides at the price. Host Department the hosting provider, you never dream of. I simply love their live chat support. Fantastic!!
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Worst Nightmare
posted on Oct 27, 2005 by pavanUser email:
Web site: matrimonyconnection.com
Used the services of Host Department for: less than a month
Date when last hosted by Host Department (as of Oct 27, 2005): Less than 3 months ago
Host Department Web Hosting Plan used: Hidden
Customer support rating: 1
Webhost Technical quality rating: 1
Host Department Web hosting services Cost/Value rating: 1
Web hosting provider Overall rating: 1
Worst hosting ever, their SQL server was down all the time, i was with them for only 2 weeks and lost lot of my customers because of their sql server downtime, Their support and management sucks, There was n't even a single DAY that my site was not down. They did not even try to address my issue, and their support told me that there is not a single server on the internet that is up all the time.Their sql server used to be up once in a while for a change.
Below are the transcripts of chat and email communication with their support:
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This is the email communication with hostdepartment
note that this is only been less than 2 weeks i have been with them and they expect me to pay more money for their incompetency.
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Dear user,
I will help you by only transferring your account to different webserver only, not the sql server to different server. For sql server can only be transferred by our sysadmin. And it is also considered as custom job (for restoration) for $25/ transfer requested.
Please let me know what do you think of this.
Thank you for contacting us at hostdepartment.com .
Best Regards,
Patricia Chai
Management Team
Host Department, LLC
501 Silverside Rd, Suite 105
Wilmington, DE 19809
USA
============= ORIGINAL MESSAGE =============
From: ${ticket.lastcontact.email}
Subject: unreliable sql server
Hi i can not afford to have my site hosted on your servers, your sql server is unreliable and i have been battling with your technical support twice every day, asking them to bring the server back up. I was told to request to move me to different servers by your technical staff,and was told the other servers are more reliable than the ones that i am hosted on right now.
Please let me know if there is anything you can do to assure me that your hosting is reliable and for all the downtime my site has been getting with your sql server downtime.
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info: An online representative will be with you shortly. You are number 1 in the queue. Your wait time will be approximately 0 minute(s) and 4 seconds. While waiting you might want to review our
Knowledge Base. If you are having problems with your mail service, please refer to this update.
Also please review our current network status page, just in case your problem is already being taken care of by our team.
info: Your chat request has been assigned to Andrew Jackson, please wait momentarily for Andrew Jackson to gather up your account information so he can serve you efficiently. Thank you!
Andrew Jackson: Hello! Welcome to HostDepartment Live Chat Service. How may I help you?
Andrew Jackson: Ok, please hold on. Let me check your account.
abcd: sql server seems to be down
abcd: that brings my site down
abcd: i just switched to you guys for i was frustrated with my previous hosting company for unreliability of servers
Andrew Jackson: Please hold on Sir.
abcd: ok
Andrew Jackson: its Up now. Please check it again Sir
abcd: is this a common problem?
Andrew Jackson: no, SIr. Our admin is checking on the server
abcd: oh ok
abcd: so will be down again or is it set ?
Andrew Jackson: I am very Sorry for the inconveniences Sir
Andrew Jackson: it is set Sir
abcd: ok
abcd: thanks much
abcd: have a good nite
Andrew Jackson: You're welcome. It is our great pleasure serving you.
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info: An online representative will be with you shortly. You are number 1 in the queue. Your wait time will be approximately 0 minute(s) and 3 seconds. While waiting you might want to review our
Knowledge Base. If you are having problems with your mail service, please refer to this update.
Also please review our current network status page, just in case your problem is already being taken care of by our team.
info: Your chat request has been assigned to Mike Brown, please wait momentarily for Mike Brown to gather up your account information so he can serve you efficiently. Thank you!
Mike Brown: Hello! Welcome to HostDepartment Live Chat Service. How may I help you?
abcd: sql server down in the morning from 4:28 AM to 6.07 AM, this is happening 2nd consecutive day of my production server hosted on your servers
abcd: production site
Mike Brown: yes, but the mssqlblade1 server is working properly now
abcd: yeah but this early this morning,early yesterday morning it was down
abcd: is this thing keeps happening everyday
abcd: i switched to you guys because of unreliabile servers at my previous hosting company
Mike Brown: We are still having network problem in mssqlblade1 server
Mike Brown: Our sysadmin are working on the issue
abcd: so can you switch me to a different server then
abcd: i can't afford to have network issues as i loose lot of customers
abcd: most of my traffic comes in the night
Mike Brown: yes, if you want to switch to different server, you can ask our billing support at
billingsupport@hostdepartment.com
abcd: give me the name of a reliable server
abcd: that is up 99% of the time
Mike Brown: we have three servers for mssql server : sql400, sql401, and mssqlblade1
abcd: which server you think is more stable?
Mike Brown: sql401
abcd: thanks
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info: An online representative will be with you shortly. You are number 1 in the queue. Your wait time will be approximately 0 minute(s) and 1 seconds. While waiting you might want to review our Knowledge Base. If you are having problems with your mail service, please refer to this update. Also please review our current network status page, just in case your problem is already being taken care of by our team.
info: Your chat request has been assigned to Frederick Zaine, please wait momentarily for Frederick Zaine to gather up your account information so he can serve you efficiently. Thank you!
Frederick Zaine: Hello! Welcome to HostDepartment Live Chat Service. How may I help you?
abcd: sqlserver down
abcd: mssqlblade1
Frederick Zaine: Could you give me the related domain name?
abcd: matrimonyconnection.com
abcd: THERE IS NOT EVEN A SINGLE DAY THAT THE SERVER DOESN'T GO DOWN
Frederick Zaine: Yes, we are having emergency issue in mssqlblade1 where your database reside
Frederick Zaine: Please hold on we are still working on it
abcd: is that everyday?
abcd: do you guys have emergency issues everyday?
Frederick Zaine: I don't think so, but mssqlblade1 runs unstable at the moment
abcd: ever since i moved to your servers
Frederick Zaine: Now we are do hardware improvement to ensure this problem never happened in the future
abcd: so how long is it going to be down for?
Frederick Zaine: We currently don't have an exact specified time, but we are doing the best and will try to have it resolved as soon as possible
abcd: i think i am going to move away from hostdepartment, i am not happy with your server reliability or support or communication.
Frederick Zaine: Pardon me Sir,
Frederick Zaine: Please do understand that all Internet servers are prone to glitches And I think there is no way in the world a server that can run smoothly without any problem in any circumstances
abcd: yeah not everyday, i can prove how often your sql servers are down
abcd: its down 3 to 5 times a day from 15minutes to 1.30 hrs everyday
Frederick Zaine: Yes, our mssqlblade1 is currently running unstable :(
abcd: always
Frederick Zaine: It's being handled by our system administrator to get resolve asap
abcd: it was down this morning from 2.30 to 3:00 4:00 to 5:00 , 10:50 to 11:15,1:00 to 1:15,9:00 till now
abcd: is that normal?
abcd: i never had that problem with other hosting providers
Frederick Zaine: We always improves our hardware especially for server performance
Frederick Zaine: Anyway, your server is up now
abcd: so how long is it going to be up for?
abcd: are u guys still going to do more maintainance in the night?
Frederick Zaine: Sure, everytime
abcd: does that mean sql server is going to be down?
Frederick Zaine: Nope, we will keep that server to be up
abcd: that will be nice
abcd: THANKS
Frederick Zaine: You're welcome. It is our great pleasure serving you.
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They're ok
posted on Oct 25, 2005 by joyoUser email:
Web site: nukec.org
Used the services of Host Department for: 1 year - 3 years
Date when last hosted by Host Department (as of Oct 25, 2005): Current customer
Host Department Web Hosting Plan used: Hidden
Customer support rating: 10
Webhost Technical quality rating: 10
Host Department Web hosting services Cost/Value rating: 10
Web hosting provider Overall rating: 10
I think a good host is equivalent to their responsive support, and Host Department has it. Tech support is always there and give real solutions. My previous hosts couldn't offer anything close to theirs!
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