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HostMonster had poor customer service and tremendous down time
posted on Oct 03, 2008 by HiddenUser email: Hidden
Web site: Submitted but not made public
Used the services of Host Monster for: Hidden
Date when last hosted by Host Monster (as of Oct 03, 2008): Hidden
Host Monster Web Hosting Plan used: Hidden
Customer support rating: 1
Webhost Technical quality rating: 1
Host Monster Web hosting services Cost/Value rating: 1
Web hosting provider Overall rating: 1
HostMonster does not care about their customers, and unfortunately, their staff is not equipped to handle technical problems. I was with HostMonster for 2 months and I experienced downtime of 2 to 3 days at a time on FOUR separate occasions. I called them time and time again only for them to tell me that they were trying to fix the problem and didnt know what the cause was. I asked them to move me to a server that worked and they said they do not move clients. So I sat on a server that was down for days on end, costing me thousands in advertising fees and lost traffic. I have been hosting my websites for 12 years on the Internet and HostMonster is by far the worst of them all.