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wow, not good experience at all
posted on May 15, 2008 by HiddenUser email: Hidden
Web site: Submitted but not made public
Used the services of Host Monster for: Hidden
Date when last hosted by Host Monster (as of May 15, 2008): Hidden
Host Monster Web Hosting Plan used: Hidden
Customer support rating: 6
Webhost Technical quality rating: 3
Host Monster Web hosting services Cost/Value rating: 4
Web hosting provider Overall rating: 3
well, i tried hosting with hostmonster earlier this month. when the site WAS working, it was fast! however, in the first week, they had some "scheduled downtime" that was less than 24 hours, but when it did come back up, all my files were not owned by my account. i had to redo some things like set up my ssh account. i opened tickets, but they couldn't resolve my problem until i pointed out that i was no longer the owner of the files. then this past week, my site went down again. 48 hours and counting now. opened a ticket, they said it was a ddos attack. that's fine and understandable, but no backup plans? come on. needless to say, i have canceled my account with them. bad, bad experience all around. only good thing was their support tickets were answered quickly (not necessarily to my satisfaction, but quickly...sigh)