Reviews of Host Monster
Host Monster : User ReviewsWeb Host Site: http://www.hostmonster.com/
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Internet hosting package that helps businesses and individuals get high-powered service at a reasonable price. Reliability is the key to succes on the Internet. Trusted by 600,000 website owners.
Host Monster web hosting plans listed at Best Host Ratings:
- Web Hosting
$6.95 / month, Unlimited Space, Unlimited transfer
Host Monster average Uptime 99.877%
Based on 1481 days of uptime monitoring of 2 web sites hosted with Host Monster
Click here for complete reliability report
Be cautious
posted on Sep 30, 2009 by HiddenUser email: Hidden
Web site: n/a
Used the services of Host Monster for: over 3 years
Date when last hosted by Host Monster (as of Sep 30, 2009): Less than 3 months ago
Host Monster Web Hosting Plan used: n/a
Customer support rating: 10
Webhost Technical quality rating: 10
Host Monster Web hosting services Cost/Value rating: 10
Web hosting provider Overall rating: 3
I wouldnât recommend them. I had multiple accounts with them for about 5 years. I bought a new domain, that was advertised with âfree whois privacyâ although at the checkout they charged me for it.
I politely emailed them asked if they could refund me, their answer â no, as the promotion ended several days earlier. I didnât see this stated anywhere on the page and I told them that this page was still visible to me. They were adamant they problem had to do with me not clearing my cookies (very patronising) . I cleared the cookies and sent them a screenshot as proof. It turned out the page was still visible through the internal control panel link, I told them this and again repeated me request for a refund, they said no and thanked me for bringing the link to their attention but the promotion ended. I was dumbfounded, they admitted their mistake, but still didnât deliver what was advertised
I closed most of accounts and I am in the process of transferring all my clients
accounts that are hosted through me. The sad thing is, the issue would have been resolved for a $5 refunded, but because they failed to do so, they lost alot of business from me. I am a web designer and create about 5-7 sites a month, thatâs 84 accounts a year lost all for a measly $5. It wasnât the money, but the way they refused to do the right thing.
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it's been great!
posted on Sep 15, 2009 by barbaraUser email: Hidden
Web site: Hidden
Used the services of Host Monster for: 1 year - 3 years
Date when last hosted by Host Monster (as of Sep 15, 2009): Current customer
Host Monster Web Hosting Plan used: annual
Customer support rating: 10
Webhost Technical quality rating: 10
Host Monster Web hosting services Cost/Value rating: 10
Web hosting provider Overall rating: 10
my experience has been great; i have nothing but praise. i've moved all of my sites to hostmonster and currently plan to use them exclusively in the future.
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Ok value if you need little control over your sites
posted on Jul 03, 2009 by HiddenUser email: Hidden
Web site: Hidden
Used the services of Host Monster for: 3 months - 1 year
Date when last hosted by Host Monster (as of Jul 03, 2009): Current customer
Host Monster Web Hosting Plan used: 3 years
Customer support rating: 3
Webhost Technical quality rating: 2
Host Monster Web hosting services Cost/Value rating: 5
Web hosting provider Overall rating: 3
if you are only hosting some photos for your friends and family to see, you are fine. Go with host monster. If you need more control, or if you are working with a team of people who need various level of permissions to access your sites, HostMonster might not be your best choice. Customer service is poor also. Sales department is quick as they want you get you to buy but once you are in, good luck getting any quick help from tech support. The live chat support usually handles several customers all at once and it takes an hour just to get a couple of simple questions answered. Now they are charging an extra 4.95 for private domain registration. It used to be free... one of the reasons I choose to used them. But I am taking my business elsewhere soon.
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good web hosting
posted on Jun 09, 2009 by gardeningactionUser email: Hidden
Web site: gardeningaction.com
Used the services of Host Monster for: 1 year - 3 years
Date when last hosted by Host Monster (as of Jun 09, 2009): Current customer
Host Monster Web Hosting Plan used: n/a
Customer support rating: 10
Webhost Technical quality rating: 10
Host Monster Web hosting services Cost/Value rating: 10
Web hosting provider Overall rating: 10
i dont have probrem for this web hosting,l ive time is so good..
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Awesome
posted on Nov 07, 2008 by Tom GrassiaUser email: Hidden
Web site: Hidden
Used the services of Host Monster for: 1 year - 3 years
Date when last hosted by Host Monster (as of Nov 07, 2008): Current customer
Host Monster Web Hosting Plan used: Hidden
Customer support rating: 10
Webhost Technical quality rating: 10
Host Monster Web hosting services Cost/Value rating: 10
Web hosting provider Overall rating: 10
These folks are great. Mega up time, quick tech support response. Couldn't ask for more.
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Great Value - Great Hosting
posted on Nov 04, 2008 by SkeggiejohnUser email: Hidden
Web site: searchingforthebigone.net
Used the services of Host Monster for: 1 year - 3 years
Date when last hosted by Host Monster (as of Nov 04, 2008): Current customer
Host Monster Web Hosting Plan used: Hidden
Customer support rating: 10
Webhost Technical quality rating: 10
Host Monster Web hosting services Cost/Value rating: 10
Web hosting provider Overall rating: 10
I have nothing but praise for these guys. I've used a number of companies over the years, but I've now moved all my sites to Hostmonster.
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Nice service
posted on Oct 15, 2008 by McCainUser email: Hidden
Web site: several sites
Used the services of Host Monster for: 3 months - 1 year
Date when last hosted by Host Monster (as of Oct 15, 2008): Current customer
Host Monster Web Hosting Plan used: Hidden
Customer support rating: 10
Webhost Technical quality rating: 10
Host Monster Web hosting services Cost/Value rating: 10
Web hosting provider Overall rating: 10
I've been with Hostmonster for the last several months and had no particular issues so far. I have several of my domain names hosted there. Only one of them has an active website, though.
The pricing is OK for me, uptime and performance are good.
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HostMonster had poor customer service and tremendous down time
posted on Oct 03, 2008 by Mike HanstonUser email: Hidden
Web site: Hidden
Used the services of Host Monster for: 1 month - 3 months
Date when last hosted by Host Monster (as of Oct 03, 2008): Less than 3 months ago
Host Monster Web Hosting Plan used: Hidden
Customer support rating: 1
Webhost Technical quality rating: 1
Host Monster Web hosting services Cost/Value rating: 1
Web hosting provider Overall rating: 1
HostMonster does not care about their customers, and unfortunately, their staff is not equipped to handle technical problems. I was with HostMonster for 2 months and I experienced downtime of 2 to 3 days at a time on FOUR separate occasions. I called them time and time again only for them to tell me that they were trying to fix the problem and didnt know what the cause was. I asked them to move me to a server that worked and they said they do not move clients. So I sat on a server that was down for days on end, costing me thousands in advertising fees and lost traffic. I have been hosting my websites for 12 years on the Internet and HostMonster is by far the worst of them all.
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Unacceptable service level
posted on Aug 23, 2008 by John WilliamsUser email:
Web site: www.datarave.net
Used the services of Host Monster for: 1 month - 3 months
Date when last hosted by Host Monster (as of Aug 23, 2008): Current customer
Host Monster Web Hosting Plan used: Hidden
Customer support rating: 1
Webhost Technical quality rating: 1
Host Monster Web hosting services Cost/Value rating: 10
Web hosting provider Overall rating: 1
System does not respond to HTTP and FTP requests more often than it does. I'm in the final throws of getting myself ready to move elsewhere-- giving them one last chance to fix things.
Since migrating, as much as I like the technical features available, I find it unacceptable that their "99.9% uptime guarantee" isn't backed with any consequence. When the system goes down for any reason, loss of power, scheduled maintenance--twice, or any other reason... there is no compensation for the system being offline.
Additionally, no matter how fast they respond to tickets, resolution is more important than speed. If it takes the same amount of time to get a resolution as with any other site, but you have to spend frustrating hours from quick response to resolution teaching the guy on the other end of the line how to do his job (and I wonder if they aren't just acting stupid, or if they really are that inept), it equates to the same thing but is a much more frustration journey to get to the same place.
If I were running a commercial website, I would not have been as patient as I have been with them.
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wow, not good experience at all
posted on May 15, 2008 by ethanUser email: Hidden
Web site: Hidden
Used the services of Host Monster for: less than a month
Date when last hosted by Host Monster (as of May 15, 2008): Less than 3 months ago
Host Monster Web Hosting Plan used: Hidden
Customer support rating: 6
Webhost Technical quality rating: 3
Host Monster Web hosting services Cost/Value rating: 4
Web hosting provider Overall rating: 3
well, i tried hosting with hostmonster earlier this month. when the site WAS working, it was fast! however, in the first week, they had some "scheduled downtime" that was less than 24 hours, but when it did come back up, all my files were not owned by my account. i had to redo some things like set up my ssh account. i opened tickets, but they couldn't resolve my problem until i pointed out that i was no longer the owner of the files. then this past week, my site went down again. 48 hours and counting now. opened a ticket, they said it was a ddos attack. that's fine and understandable, but no backup plans? come on. needless to say, i have canceled my account with them. bad, bad experience all around. only good thing was their support tickets were answered quickly (not necessarily to my satisfaction, but quickly...sigh)
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