Reviews of Host Monster
Host Monster : User ReviewsWeb Host Site: http://www.hostmonster.com/
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Internet hosting package that helps businesses and individuals get high-powered service at a reasonable price. Reliability is the key to succes on the Internet. Trusted by 600,000 website owners.
Host Monster web hosting plans listed at Best Host Ratings:
- Web Hosting
$6.95 / month, Unlimited Space, Unlimited transfer
Host Monster average Uptime 99.854%
Based on 922 days of uptime monitoring of 2 web sites hosted with Host Monster
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HostMonster had poor customer service and tremendous down time
posted on Oct 03, 2008 by Mike HanstonUser email: Hidden
Web site: Hidden
Used the services of Host Monster for: 1 month - 3 months
Date when last hosted by Host Monster (as of Oct 03, 2008): Less than 3 months ago
Host Monster Web Hosting Plan used: Hidden
Customer support rating: 1
Webhost Technical quality rating: 1
Host Monster Web hosting services Cost/Value rating: 1
Web hosting provider Overall rating: 1
HostMonster does not care about their customers, and unfortunately, their staff is not equipped to handle technical problems. I was with HostMonster for 2 months and I experienced downtime of 2 to 3 days at a time on FOUR separate occasions. I called them time and time again only for them to tell me that they were trying to fix the problem and didnt know what the cause was. I asked them to move me to a server that worked and they said they do not move clients. So I sat on a server that was down for days on end, costing me thousands in advertising fees and lost traffic. I have been hosting my websites for 12 years on the Internet and HostMonster is by far the worst of them all.
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Unacceptable service level
posted on Aug 23, 2008 by John WilliamsUser email:
Web site: www.datarave.net
Used the services of Host Monster for: 1 month - 3 months
Date when last hosted by Host Monster (as of Aug 23, 2008): Current customer
Host Monster Web Hosting Plan used: Hidden
Customer support rating: 1
Webhost Technical quality rating: 1
Host Monster Web hosting services Cost/Value rating: 10
Web hosting provider Overall rating: 1
System does not respond to HTTP and FTP requests more often than it does. I'm in the final throws of getting myself ready to move elsewhere-- giving them one last chance to fix things.
Since migrating, as much as I like the technical features available, I find it unacceptable that their "99.9% uptime guarantee" isn't backed with any consequence. When the system goes down for any reason, loss of power, scheduled maintenance--twice, or any other reason... there is no compensation for the system being offline.
Additionally, no matter how fast they respond to tickets, resolution is more important than speed. If it takes the same amount of time to get a resolution as with any other site, but you have to spend frustrating hours from quick response to resolution teaching the guy on the other end of the line how to do his job (and I wonder if they aren't just acting stupid, or if they really are that inept), it equates to the same thing but is a much more frustration journey to get to the same place.
If I were running a commercial website, I would not have been as patient as I have been with them.
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Excellent
posted on Jun 06, 2008 by John GregoryUser email: Hidden
Web site: http://www.iripoff.com
Used the services of Host Monster for: 1 year - 3 years
Date when last hosted by Host Monster (as of Jun 06, 2008): Current customer
Host Monster Web Hosting Plan used: Hidden
Customer support rating: 10
Webhost Technical quality rating: 10
Host Monster Web hosting services Cost/Value rating: 10
Web hosting provider Overall rating: 10
Excellent Hosting for decent price
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wow, not good experience at all
posted on May 15, 2008 by ethanUser email: Hidden
Web site: Hidden
Used the services of Host Monster for: less than a month
Date when last hosted by Host Monster (as of May 15, 2008): Less than 3 months ago
Host Monster Web Hosting Plan used: Hidden
Customer support rating: 6
Webhost Technical quality rating: 3
Host Monster Web hosting services Cost/Value rating: 4
Web hosting provider Overall rating: 3
well, i tried hosting with hostmonster earlier this month. when the site WAS working, it was fast! however, in the first week, they had some "scheduled downtime" that was less than 24 hours, but when it did come back up, all my files were not owned by my account. i had to redo some things like set up my ssh account. i opened tickets, but they couldn't resolve my problem until i pointed out that i was no longer the owner of the files. then this past week, my site went down again. 48 hours and counting now. opened a ticket, they said it was a ddos attack. that's fine and understandable, but no backup plans? come on. needless to say, i have canceled my account with them. bad, bad experience all around. only good thing was their support tickets were answered quickly (not necessarily to my satisfaction, but quickly...sigh)
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Very Happy
posted on Apr 06, 2008 by khanUser email:
Web site: www.millionaddpixels.com
Used the services of Host Monster for: 1 year - 3 years
Date when last hosted by Host Monster (as of Apr 06, 2008): Current customer
Host Monster Web Hosting Plan used: Hidden
Customer support rating: 10
Webhost Technical quality rating: 10
Host Monster Web hosting services Cost/Value rating: 10
Web hosting provider Overall rating: 10
I have am realy happy with the service by hostmonster, everyone should be with them
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Excellent Service
posted on Mar 24, 2008 by JohnUser email: Hidden
Web site: www.geminifleetcommand.com
Used the services of Host Monster for: 3 months - 1 year
Date when last hosted by Host Monster (as of Mar 24, 2008): Current customer
Host Monster Web Hosting Plan used: Hidden
Customer support rating: 10
Webhost Technical quality rating: 10
Host Monster Web hosting services Cost/Value rating: 10
Web hosting provider Overall rating: 10
After a horrid experience with GISOL, I switched to Host Monster. I must say that I have had nothing but pleasant service from them. I would recommend Host Monster to anyone wanting to host their own site.
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Recommended
posted on Jan 22, 2008 by jimmyUser email: Hidden
Web site: Hidden
Used the services of Host Monster for: 1 year - 3 years
Date when last hosted by Host Monster (as of Jan 22, 2008): Current customer
Host Monster Web Hosting Plan used: Hidden
Customer support rating: 10
Webhost Technical quality rating: 10
Host Monster Web hosting services Cost/Value rating: 10
Web hosting provider Overall rating: 10
Most probably the best hosting provider I ever had my site hosted with! Great support, affordable pricing. Best quality and great features!
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Great service
posted on Dec 18, 2007 by marcosUser email: Hidden
Web site: Hidden
Used the services of Host Monster for: 3 months - 1 year
Date when last hosted by Host Monster (as of Dec 18, 2007): Current customer
Host Monster Web Hosting Plan used: Hidden
Customer support rating: 10
Webhost Technical quality rating: 10
Host Monster Web hosting services Cost/Value rating: 10
Web hosting provider Overall rating: 10
Great price and fast servers. I haven't had any problems with them, however in the rare cases I needed to contact support, they were prompt and the answers were right on the spot. I would definitely recommend these guys to others!
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