I've been a customer for over 2 years (I purchased the 2-year prepaid plan and got 6 months free), then I registered a new account for my client on saturday, sept 29th. (I was lucky it was a transfer and not a new domain registration). I was waiting for the confirmation call (by the way, I live in Mexico, so English is not my mother tongue).

They called me on monday, oct 1st. It was a man named Steve. He told me that since I had registered another domain with them and I already had one, I had to upgrade to an unlimited plan paying 29.90 (which according to him was a special price) a month and I had to pay 3 years in advance. I said: "Why would I want to do that if I'm paying 5.95 per month?" He said it was stated in the terms and conditions, but I said I didn't request any additional service for my existing account, that I had only purchased a new, independent one from outside my session and under a different name (helping my client with the technical issues). The only thing in common was the credit card, as I wouldn't ask my client for his credit card information (for security purposes... I don't even receive credit card payments, anyway).

He kept interrupting me every single time I tried to explain the situation, and I refused to pay that money. I even said: "do whatever you want, but if you charge my credit card I will call my bank to tell them I don't recognize that charge and I didn't authorize it" (I don't know in other countries, but Mexican banks tend to support clients in that kind of situation).

He said if I did such thing, they would take some kind of action (I didn't understand very well as English is not my first language) which they win 97.5% of the times (or something like that) and I would be banned (I don't know what did he mean, exactly). Then they said he would call to his supervisor. They returned saying, as I'm a mexican customer (what does it have to do, anyway?) they would give me an special discount and I would "only" pay 19.90 per month, as an "international appreciation" (honestly, I felt offended, I'm not that stupid to buy such a statement).

I realized they just try to take advantage and try to charge as much as you will allow. They told me the only way I wouldn't be charged was getting my client's credit card information and he'd be charged instead (Of course I didn't). So I called my bank to tell them the situation and they said the only way to avoid a charge is to report my credit card as lost or stolen, which I did. They charged it anyway, but I requested the cancellation and I'm just waiting for my bank's procedure.

Oh, I almost forgot. As soon I finished the call I checked my domain and it was suspended. Then they reactivated but with out some services like ftp or email. I was really mad as I still had 3 months of paid service.

Bottomline: They're liars and they are thieves