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Chat InformationYou are now chatting with 'Amyas'
Amyas: Hello and welcome to GISOL Live Chat Support. I am Amyas here to assist you with your issue.
dangelo: i lost you now i am back
Amyas: I can see AWstats working for your domain beyondtv.com
dangelo: i need to get all my stats for the time i have used gisol
Amyas: Please check it in control panel.
dangelo: but not all of them though my time pweerion
dangelo: period
dangelo: look at minibar.tv
dangelo: there are many dates missing
dangelo: i need full reports odf all domains
dangelo: or else i lose money
dangelo: because of you
Amyas: Please give me a moment.
Amyas: Your AWstats issue require assistance from our senior technicians, I will create ticket on your behalf.
dangelo: i know
dangelo: none of your services are working
dangelo: thats why i want a refund
dangelo: this is really bullshit
dangelo: i know of many other fucked up thing in your system
dangelo: do you want to know about them
dangelo: this is just the begining
Amyas: We understand how important this service is to you, and sincerely apologize for the inconvenience this may have caused.
dangelo: but i want to speak to some one about a refund
dangelo: i don't think you understand at all
dangelo: and the inconvenience is still there
dangelo: it has not gone away
dangelo: when can i get a refund
dangelo: or speak to some one about it
Chat InformationPlease wait while I transfer the chat to 'Mike'.
Chat InformationYou are now chatting with 'Mike'
dangelo: hey
Mike: Hello dangelo, please hold on for a moment while i review your chat with Amyas
dangelo: do you know my issues
dangelo: i basically want a refund
Mike: Can you please tell me what your original issue was?
dangelo: basically nothing has worked my way from the begining
dangelo: you can look at the trouble tickets
Mike: I am reviewing your trouble tickets right now
dangelo: i did not even want this service plan
Mike: You can cancel your service any time by visiting https://cancel.gisol.com
dangelo: iam paying double the price
dangelo: but i don't wat to cancel until i get my service
Mike: Your account would be terminated immediately and a prorated refund would be issued based on our policies
Mike: However, i would rather try to work with you to get the original issues resolved
dangelo: on your home page it say money back gaurentee
dangelo: what does that mean to you?
Mike: As i just told you, you can cancel your account at any time and you will receive a refund
dangelo: when yoiu you think you techs can fix all the issues
dangelo: also every time i get the run around
Mike: So i do not have to review every one of your tickets, can you please tell me what the problem is
dangelo: many tickect don't get a reply
Mike: If i understand your problem i should be able to solve your issues.
dangelo: i also sent an email to refund@gisol and no reply
dangelo: i tried to call this number and it just rings
dangelo: 3238529059
dangelo: 2 of your tecks gave it to me
Mike: I understand your concerns on these issues, but unless you explain them to me i will be unable to help you
dangelo: i was in middle of trying to fix a problem this week and gisol suspend my account
Mike: I do not know why nobody answered the phone, that number is correct
dangelo: i need to get the email from the last 2 days
dangelo: while my account was suspended
dangelo: on all the domains
Mike: When your account is suspended all mail is rejected
dangelo: i did not get any bounces
Mike: Once the account is resumed then the mail should come back in
dangelo: i sent one to myself as well
dangelo: ok
Mike: Usually when a mail server is unavailable, or in this case your account was suspended, it rejects the message silently so that the other mail servers try again later
dangelo: so there is an email in minibar.tv that is 10mb
dangelo: i need to get it
dangelo: gives mr a fatal erroe
dangelo: the tech said he fixed it on monday
dangelo: i cannot click in the messge
Mike: This is the error through the webmail interface?
dangelo: yes
dangelo: its the last message
dangelo: meet@minibar
dangelo: .tv
Mike: The webmail is set at a low setting to reduce server load
Mike: We ask that if you are going to download this attachment that you use a regular email client
dangelo: see this is why i want a refund becaus ei have to work around
dangelo: everything sould be working
dangelo: i should not have to spend my time with support at all
Mike: This is not an issue with our system, you would run into this same problem at another host
Mike: If you really wish to cancel, i have given you the site to visit to accomplish this.
dangelo: if i use a client then i have to check my email 2x
dangelo: ok when i cancel will i get a full refund
Mike: You will receive a prorated refund calculated per our policies
dangelo: what will i get back fro all of this time and trouble
dangelo: but what is that
dangelo: tell mme i need to know
dangelo: what is you policy
dangelo: is it listed on your web poage

dangelo: listen at this point just fix the stats
Mike: Ok what is the problem with the statistics
dangelo: when you can give me stats for all mty websites for the time i have been onbord with gisol
dangelo: look at the stats from minibar.tv
dangelo: its up and down

dangelo: did you see the stast from minibar
Mike: Our policies are available at https://gisol.com/policies/current.html
Mike: Your refund will be calculated based on what is in those policies
dangelo: what about the stats from minibar.tv

dangelo: but it looks like shit
Mike: I am going to close this chat, and i ask you to fill out the survey once the chat is closed
dangelo: are you still there
Mike: A quality assurance agent will help you resolve these issues
Mike: I cannot field some of these questions as they need to be answered by a technician
dangelo: i just need to get the stats from minibar
dangelo: can you do it or not
Mike: No, your issue is unique and needs to be resolved by a technician
dangelo: if you cannot do who can?
Mike: Please fill out the survey and they will resolve it for you
dangelo: thats what they keep telling mee but no one is helping me
Mike: I am now closing this chat, i ask that you direct all questions to QA@gisol.com from now on
Mike: Thank you
dangelo: what survey
Chat InformationChat session has been terminated by the site operator.