I canceled my service with GISOL 7 days after signing up for the 'buy a year, get 3 months free and a free domain registration' plan for $180. Well within their current 30-day money back guarantee.
Well, I followed the procedures, cancelled via the cancel site page, no refund. Called more than 8 times - left name and number, no return call. Filed a complaint with the Better Business Bureau (which I should have checked before signing - they rate a 'F' and have 'NO resolved complaints') - BBB closed my compliant as 'unable to contact GISOL - no response'. Complained to the CA Attorney Generals office - their reply 'Sorry, due to the number of complaints this office recieves... we cannot help'.
Took 1 year 1 month for GISOL to give me access to the Domain I purchased, I still have not been given ownership of it yet (they can still login to it) - I will not use it until I own it and are listed on the Domain.
BEWARE OF GISOL - THEY DO NOT HONOR THEIR 'MONEY BACK GUARANTEE'.