first 2 weeks they offered sorta nice bandwidth, 60kb/sec..then the troubles began with a saturday crach..since then bandwidth was below 5kb/sec...SQL database corrupted twice, they deleted links to download-files, site was not accassible 3times in 2weeks..

i guess im stuck with them, because they dont refund :( they promise you that! but i heard from other people already, you never get your money back...damn, what a mistake!

oh yeah, you order 1year, but then they call you, they tell you alot in confusing sentences, and in the end you have only 1option:next month pay 4times as much, or stuck with them for 2years.

they don't deliver what they promise on their website and their "money-back" guarantee amounts to "you don't get any money-back". stay away!

Chat InformationWelcome to Technical Support. A representative will be with you shortly. You are number 1 in the queue. Your wait time will be approximately 0 minute(s) and 27 seconds. Thank you for waiting.
Chat InformationYou are now chatting with 'Amyas'
Amyas: Hello and welcome to GISOL Live Chat Support. I am Amyas here to assist you with your issue.
dangelo: i lost you now i am back
Amyas: I can see AWstats working for your domain beyondtv.com
dangelo: i need to get all my stats for the time i have used gisol
Amyas: Please check it in control panel.
dangelo: but not all of them though my time pweerion
dangelo: period
dangelo: look at minibar.tv
dangelo: there are many dates missing
dangelo: i need full reports odf all domains
dangelo: or else i lose money
dangelo: because of you
Amyas: Please give me a moment.
Amyas: Your AWstats issue require assistance from our senior technicians, I will create ticket on your behalf.
dangelo: i know
dangelo: none of your services are working
dangelo: thats why i want a refund
dangelo: this is really bullshit
dangelo: i know of many other fucked up thing in your system
dangelo: do you want to know about them
dangelo: this is just the begining
Amyas: We understand how important this service is to you, and sincerely apologize for the inconvenience this may have caused.
dangelo: but i want to speak to some one about a refund
dangelo: i don't think you understand at all
dangelo: and the inconvenience is still there
dangelo: it has not gone away
dangelo: when can i get a refund
dangelo: or speak to some one about it
Chat InformationPlease wait while I transfer the chat to 'Mike'.
Chat InformationYou are now chatting with 'Mike'
dangelo: hey
Mike: Hello dangelo, please hold on for a moment while i review your chat with Amyas
dangelo: do you know my issues
dangelo: i basically want a refund
Mike: Can you please tell me what your original issue was?
dangelo: basically nothing has worked my way from the begining
dangelo: you can look at the trouble tickets
Mike: I am reviewing your trouble tickets right now
dangelo: i did not even want this service plan
Mike: You can cancel your service any time by visiting https://cancel.gisol.com
dangelo: iam paying double the price
dangelo: but i don't wat to cancel until i get my service
Mike: Your account would be terminated immediately and a prorated refund would be issued based on our policies
Mike: However, i would rather try to work with you to get the original issues resolved
dangelo: on your home page it say money back gaurentee
dangelo: what does that mean to you?
Mike: As i just told you, you can cancel your account at any time and you will receive a refund
dangelo: when yoiu you think you techs can fix all the issues
dangelo: also every time i get the run around
Mike: So i do not have to review every one of your tickets, can you please tell me what the problem is
dangelo: many tickect don't get a reply
Mike: If i understand your problem i should be able to solve your issues.
dangelo: i also sent an email to refund@gisol and no reply
dangelo: i tried to call this number and it just rings
dangelo: 3238529059
dangelo: 2 of your tecks gave it to me
Mike: I understand your concerns on these issues, but unless you explain them to me i will be unable to help you
dangelo: i was in middle of trying to fix a problem this week and gisol suspend my account
Mike: I do not know why nobody answered the phone, that number is correct
dangelo: i need to get the email from the last 2 days
dangelo: while my account was suspended
dangelo: on all the domains
Mike: When your account is suspended all mail is rejected
dangelo: i did not get any bounces
Mike: Once the account is resumed then the mail should come back in
dangelo: i sent one to myself as well
dangelo: ok
Mike: Usually when a mail server is unavailable, or in this case your account was suspended, it rejects the message silently so that the other mail servers try again later
dangelo: so there is an email in minibar.tv that is 10mb
dangelo: i need to get it
dangelo: gives mr a fatal erroe
dangelo: the tech said he fixed it on monday
dangelo: i cannot click in the messge
Mike: This is the error through the webmail interface?
dangelo: yes
dangelo: its the last message
dangelo: meet@minibar
dangelo: .tv
Mike: The webmail is set at a low setting to reduce server load
Mike: We ask that if you are going to download this attachment that you use a regular email client
dangelo: see this is why i want a refund becaus ei have to work around
dangelo: everything sould be working
dangelo: i should not have to spend my time with support at all
Mike: This is not an issue with our system, you would run into this same problem at another host
Mike: If you really wish to cancel, i have given you the site to visit to accomplish this.
dangelo: if i use a client then i have to check my email 2x
dangelo: ok when i cancel will i get a full refund
Mike: You will receive a prorated refund calculated per our policies
dangelo: what will i get back fro all of this time and trouble
dangelo: but what is that
dangelo: tell mme i need to know
dangelo: what is you policy
dangelo: is it listed on your web poage

dangelo: listen at this point just fix the stats
Mike: Ok what is the problem with the statistics
dangelo: when you can give me stats for all mty websites for the time i have been onbord with gisol
dangelo: look at the stats from minibar.tv
dangelo: its up and down

dangelo: did you see the stast from minibar
Mike: Our policies are available at https://gisol.com/policies/current.html
Mike: Your refund will be calculated based on what is in those policies
dangelo: what about the stats from minibar.tv

dangelo: but it looks like shit
Mike: I am going to close this chat, and i ask you to fill out the survey once the chat is closed
dangelo: are you still there
Mike: A quality assurance agent will help you resolve these issues
Mike: I cannot field some of these questions as they need to be answered by a technician
dangelo: i just need to get the stats from minibar
dangelo: can you do it or not
Mike: No, your issue is unique and needs to be resolved by a technician
dangelo: if you cannot do who can?
Mike: Please fill out the survey and they will resolve it for you
dangelo: thats what they keep telling mee but no one is helping me
Mike: I am now closing this chat, i ask that you direct all questions to QA@gisol.com from now on
Mike: Thank you
dangelo: what survey
Chat InformationChat session has been terminated by the site operator.

my complain to Gisol:
I have purchased a 'pro' windows server plan yesterday (My web site developer said they don't make Linux websites) so I paid $119.40 for the NEW
plan and was waiting for sales person to call and confirm my order.(new account ID khush1)

Guess what the person who called me was VERY rude as if they don't care for customers or business. He said his name was 'Adam's ID 15832
what he said is since I have paid for 1 year $119.40 the plan is NOT guaranteed same price he said " plan price will change next month or
midnight and will go to 24.99 EVEN if I have paid upfront for a year I will have to pay more next month onwards!!! Unless I take bi-annual plan!

He said "We don't need problem customers like you" GO and find another hosting provider!!!! (About 3 to 4 times)

Is that normal behavior with Gisol customers? Is it because GISOL has very many customers and they don't care?

I have been a loyal customers for so many years and all I wanted was to change my OS from Linux to windows and I was doing as I was told to 'open
new account under windows' then get the refund and my files transferred to windows server..

+AFTER I sent this email Adam called me again saying he can get me the yearly plan with the given rate BUT i CANNOT use any of my old domains under
the New account any more! I disagreed and the conversation ended.

++Adam called me once again this time saying he can get me the website rates and give me the yearly account but I have to start with 'NO domains' and
later add the existing ones' I was happy that at least I can get my domain names under the new windows account. BUT then he said I can only have FIVE
domains as my Linux account had 5 domain limit. I disagreed and so he said I will have to wait till monday.

The PRO plan on the web I paid for (id khush1) said "Unlimited domains" and my Linux account (id khush2) when I called salesperson 'Elvis' has unlimited domains capacity too!

+++Today a coworker of Adam named Brian called me ID 22283 and he insisted on all that Adam had mentioned is true even after I explained the whole story.
I asked him to look at my current plan (ID khush2) and after a long pause told me "my current plan allows 15 GB of data and ONLY 10 domain names and after
10 each extra domain costs extra.
He went on the same track as Adam insisting (forcing me) to get the TWO YEAR plan and than have NO restrictions.
It seems people at GISOL force customers to BUY the HIGHEST plan or face consequences of gettting over charged (not what the web site displays) or
stand a chance of account closure! I was at his mercy and don't want my account closed so I surrendered and accepted HIS terms to pay for 2 years :(
(I insisted with Adam first day to give me his manager's or his supervisor's name BUT he said "I am the supervisor and i dont have manager)

Now after i filed this complaint with Gisol Brian called me and said he has closed my current paid account and I was denied all access because I was 'abusive' ?
I told the truth these two people cheat and lied to me and now they call me 'abusive' and cancel my existing paid account?

one advise don't use GISOL, bad uptime and not so good customer experience. Oh yes another think, they don't refund, there is no money back guarantee... its all lies.

Gisol & Globat are the same, and they are ripping you off, be warned mam or woman!

I canceled my service with GISOL 7 days after signing up for the 'buy a year, get 3 months free and a free domain registration' plan for $180. Well within their current 30-day money back guarantee.
Well, I followed the procedures, cancelled via the cancel site page, no refund. Called more than 8 times - left name and number, no return call. Filed a complaint with the Better Business Bureau (which I should have checked before signing - they rate a 'F' and have 'NO resolved complaints') - BBB closed my compliant as 'unable to contact GISOL - no response'. Complained to the CA Attorney Generals office - their reply 'Sorry, due to the number of complaints this office recieves... we cannot help'.
Took 1 year 1 month for GISOL to give me access to the Domain I purchased, I still have not been given ownership of it yet (they can still login to it) - I will not use it until I own it and are listed on the Domain.
BEWARE OF GISOL - THEY DO NOT HONOR THEIR 'MONEY BACK GUARANTEE'.

Gisol's performance has simply been terrible (!!!!).

For one and a half month my websites have hardly been accessible or not at all accessible. Emails bounce every second day. Repeated complaints have resulted in no improvement whatsoever.

I have no problem accessing other sites in california like www.matsen.com (which does NOT belong to me but is situated on another non-Gisol server)

The last reports I got were these:

http://www.credec.org/ :

The page cannot be displayed
The page you are looking for is currently unavailable. The Web site might be experiencing technical difficulties, or you may need to adjust your browser settings.

Recent Bounced Messages
Most recent messages Response
Date Type of message sent Date Result
4/9/2006 Auto Reactivation request No response yet
4/8/2006 globalnews msg #12536 4/8/2006 Hard Bounce
4/7/2006 polhisinvest msg #16234 4/7/2006 Soft Bounce
4/6/2006 polhisinvest msg #16218 4/6/2006 Soft Bounce
4/3/2006 polhisinvest msg #16155 4/3/2006 Soft Bounce


Last Bounced Message
Hi. This is the qmail-send program at bouncehost.com.
I'm afraid I wasn't able to deliver your message to the following addresses.
This is a permanent error; I've given up. Sorry it didn't work out.

:
209.142.2.48 does not like recipient.
Remote host said: 550 5.1.1 ... User unknown
Giving up on 209.142.2.48.

"To prevent from accomplishing a purpose..." is how it is with GISOL, and I believe GLOBAT is the same company because of advertising practices. On customer service/support, using a scale of 1-10, I give GISOL a -2 (negative two). I have been with them since 12/03 and now finally leaving once my contract expires a few months from now. It's like an abusive relationship. I have lost data and money. The servers are slow and constantly offline. and ofcourse, I can't tolerate rudeness.

I was with them for over a year because at the time they were the only ones offering over 200 GB of data transfer for under $30. My site kept growing and kept hogging up server resources and going over bandwidth (of which I paid) and then one day my data was GONE. They said it was a virus attack and the restore was corrupt.