I think I may have had less than an hour of down time in 5 years! All server upgrades have been so smooth I never knew they happened. The transfer is fast, and never gets sluggish.

The support is online, friendly, and they answer very promptly (on weekends too). There is a nice online community with lots of help from other "hostees". I feel like I know these people.

They do not offer a lot of disk space for the money but if you don't need it the packages are nicely graduated. All have MySQL. They are not the cheapest but you get what you pay for!

Technically savvy, excellent uptime, good security features, quick tech. support responses. It's good to have a Linux server that I can ssh into now that I don't run my own. On the other hand it's a bit shy on automated install scripts--if you want to be able to hit a button and have everything magically work, they don't have that feature.
They do have a custom control panel that works well, and gives you some database-inspection ability, which partly makes up for the fact that they don't give you phpmyadmin by default.

My big complaint is that the low-end plan offers SO little storage--I once built a single package and, between the object files and source code, exceeded my 100Mb quota. To their credit, they just warned me that I was over quota and I deleted files--they didn't silently charge me, or charge me at all, since I got the files off in time.

I am looking for a new host, though, partly because of space, and partly because the new app I just completed uses PHP5 features and they're still on PHP4.

I have received outstanding support from the people at FutureQuest since day one. Compared to my last provider (for 4 years), their service is a 1000 percent improvement. The service 24/7 is very reliable and everything works. I am a very satisfied customer!

At first, I started with them after being tired of the hosting choices my ex-business partner was making. First a cheapo who moved our site to a new IP address without forwarding. Then a "friend" of his who basically wouldn't allow me anything. Then I found FQ...

Lightening fast FTP, great uptime, amazing service, everything they use is customized to their company. NO CPANEL!!!! The custom CNC is great, stats decent, their web interface to EZ-MLM fantastic, free spam assasin with the ability to black hole an addres (who actually has "sales@mydomain.com"?), or bounce anything that doesn't pass spam filters. Lots of control, easily.

Since then I tried other hosts for some small projects or to get cheaper access to MySQL. All dismal experiences. All new sites of mine are at FQ. I'd rather pay more and have it done right the first time.

A lot of other webmasters laugh at me for paying a onetime fee for subdomains and IRM's. Well, after my other host upgraded Cpanel and mispointed my add-on domains to empty directories that were created by the upgrade, I'm more convinced than ever I'd rather pay money than heartache.

Hosting is important to my business. If it's important to yours, FQ is the best.