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I used to have hosting with Fazewire. It was the worst service I had ever recieved. My site with 400+ members was down for a full week and he had no way to correct the issue. Members on my site were unsatisfied with the speed and reliability. It was so bad that at one point we were unsure whether the site would be there or not after navigating to a page. Eventually, but my site outgrew the CPU of the server so Mike, the one person running the service, told us to upgrade to a VPS server (which he doesnt provide).
So at the first time of payment I paid $89 for 1 year. But at the time he reccommended we leave to a VPS we didn't even use 6 months.
So I contacted him and asked, can I get a refund for the remaining 6 months? He said, and I quote, "Whatever you want it will be done." So under the assumption that I would get a refund of $44, I had a giveaway on the site for a prize around that price.
I was informed 2 days after the fact that I would only recieve a refund for 5 months with him taking 50% of my refund. This 50% cancellation fee is not listed ANYWHERE on his site, nor in the terms of service. I was SHOCKED and appaled that this service would go directly against their word. I recieved a refund of only $22.25
I would NOT reccommend this service to anyone.
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