Reviews of eMax Hosting, LLC
eMax Hosting, LLC : User ReviewsWeb Host Site: http://www.emaxhosting.com
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Providing dependable, iron-clad, web hosting services to thousands of customers, eMax Hosting, LLC has been serving small business owners and web developers for over three years. We've continued to grow due to our reputation, and reliability standards.
eMax Hosting, LLC web hosting plans listed at Best Host Ratings:
- Budget
$5.95 / month, 1000 MB Space, 80.0 GB transfer - Basic
$7.16 / month, 2000 MB Space, 120.0 GB transfer
Emax is Fantastic
posted on Sep 02, 2008 by D. MazzUser email: Hidden
Web site: investingsymposium.com
Used the services of eMax Hosting, LLC for: 1 year - 3 years
Date when last hosted by eMax Hosting, LLC (as of Sep 02, 2008): Current customer
eMax Hosting, LLC Web Hosting Plan used: Hidden
Customer support rating: 10
Webhost Technical quality rating: 10
eMax Hosting, LLC Web hosting services Cost/Value rating: 10
Web hosting provider Overall rating: 10
We have had a very good experience with Emax. They have a very easy site to sign up with and their customer support is excellent. We are not very technical and the support team went well beyond what they are required to do to get our site running the way we wanted. The uptime has been great and the additional services they offer have been very helpful. I would recommend them to anyone.
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Emax
posted on Aug 18, 2008 by NikiUser email:
Web site: http://emaxhosting.com
Used the services of eMax Hosting, LLC for: less than a month
Date when last hosted by eMax Hosting, LLC (as of Aug 18, 2008): Current customer
eMax Hosting, LLC Web Hosting Plan used: Hidden
Customer support rating: 10
Webhost Technical quality rating: 10
eMax Hosting, LLC Web hosting services Cost/Value rating: 10
Web hosting provider Overall rating: 10
We would just like to make you aware of the fact that emax has undergone management and
ownership changes over the past year that has greatly improved the overall experience.
The company has been completely revamped and undergone many changes with regards to
customer support, web layout and security features in order to meet the needs of you, the customer. A 24/7 support feature has been added in the event that any concerns arise, and allows users to instantly communicate with support technicians so that all issues are addressed both quickly and effectively. All unnecessary fee's have been removed so that we are able to provide you with competitive pricing and easy to use, secure web hosting. Each web package has been designed to fit the specific needs of both individuals and business owners so everyone is sure to find a program that not only works well but allows them to enjoy their entire internet experience.
Emax offers a no questions asked 30 day guarantee. Please visit us at
http://emaxhosting.com or visit our informative blog forum at http://www.yournetsites.com
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READ FIRST BEFORE USING
posted on Aug 16, 2007 by RobUser email: Hidden
Web site: www.robspcsolutions.com
Used the services of eMax Hosting, LLC for: over 3 years
Date when last hosted by eMax Hosting, LLC (as of Aug 16, 2007): Less than 3 months ago
eMax Hosting, LLC Web Hosting Plan used: Hidden
Customer support rating: 1
Webhost Technical quality rating: 1
eMax Hosting, LLC Web hosting services Cost/Value rating: 8
Web hosting provider Overall rating: 2
To start off with I originally decided to host my website with emax a few years back (FEB 2004). When I had a problem I could submit a ticket and within 1 hour I had a solution. This was great.
Through the few years I have referred and created other sites that host(ed) on emax. Everything was still good.
About a year and a half ago my former employer had issues with his web site that was hosted with emax. Caused a big uproar about emax and has since moved.
6 months ago or so 3 of my clients that I have using emax started experiencing lots of down times. Slow page loads and tons of errors. (Sites validated with WC3) So at the clients request we moved them to a new host. Errors went away and sites load very quickly now.
Then I started having issues with my site that had been working fine for almost 1 year. So I got the idea to try a new host as well.
Started my transfer on July 21, 2007 by submitting a ticket to the sales dept stating that I wished to transfer my domain and would not wish to continue my hosting account, to go ahead and cancel at the end of this cycle.
July 23 no response yet so I updated the ticket.
July 24 they transfered my ticket to the SALES department. (submitted to sales originally)
July 24 receive notice that management was changing around as an excuse for the delay. In my eyes customers should be before employees.
July 26 still no response that was worth a crap so I updated ticket again. All I needed was the EPP Key to transfer my domain.
July 27 Chris sends the EPP Key. I entered into new host to continue transfer.
Aug 1 domain still locked and new host awaiting release from emax. Noticed hosting has also been renewed and billed. Updated ticket once again.
Aug 2 Chris replies stating the account was never marked for transfer. Finally canceled the hosting account and states "We will refund the charge once the domain transfer is complete as this ticket will have to be forwarded to a different department." and that "I may have to initiate the transfer on my end". I did this on Day 1 when it asked me for the EPP Key.
Aug 3 Transfer completed new site on host is up and running.
Aug 6 Chris states "please open a new ticket on the refund and we'll get it taken care of!" after he stated before that he would transfer it and take care of it.
Aug 9 New ticket created to have hosting credited back to my credit card.
Aug 10 "Moving this to our administrative department to take care of this" stated Chris
Aug 16 Still no response or credit issued. So I decided enough was enough and called the 800 number. Press 2 for billing and reach the tech support team that "cannot be reached via telephone" they cannot transfer me to billing and do not have any phone numbers for other offices at emax and I must use the support tickets. Called back Pressed 2 again to make sure I pushed the correct button. Same this Support. Ok try again but Press 1 for sales. Sit on hold a few minutes to be connected with "Support". Try again using the dial extension by name option"8" type in "henry" for Chris Henry and goes immediately to voice mail.
I see this as trying to give someone the run around. A transfer should have taken approximately 3-5 days maximum. This one took 12 and I am still fighting for my refund.
When you call the 800 number it states "Superior hosting and support are our top priority". Where can I find that service at Emax.
In the beginning I would always tell people to go with Emax all the way. Now I warn others of Emax. This is not a way to treat your customers. I have already gotten 5 of my clients to transfer away from Emax, am working to start transferring the others. I also plan on contacting some of my other affiliates that also host with Emax and inform them of this situation. Maybe they will be smart as well and transfer.
As for the Affiliate program, I was part of it. Ran good for a bit. Suppose to have commissions deposited automatically every $20 in to my PayPal account. Reached $30+ and had to notify emax to receive my commission. Now no commissions have been posted to my account since Sept of 2006. These commissions are to be recurring on a monthly basis for hosting plans. I have emailed the affiliates department 20+ times throughout the time since Sept 2006 about this with no response.
So overall with Emax I ended up with a site that consistently crashed, an affiliate program that does not pay, poor customer service, and clients nagging me about their sites crashing due to emax.
Take this how you will but do your research and it may be a wise decision to pay the extra $1 for "superior hosting and support" some place else.
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Be Warned...
posted on Apr 07, 2007 by Mellissa PottleUser email: Hidden
Web site: Hidden
Used the services of eMax Hosting, LLC for: 3 months - 1 year
Date when last hosted by eMax Hosting, LLC (as of Apr 07, 2007): Less than 3 months ago
eMax Hosting, LLC Web Hosting Plan used: Hidden
Customer support rating: 1
Webhost Technical quality rating: 1
eMax Hosting, LLC Web hosting services Cost/Value rating: 1
Web hosting provider Overall rating: 1
After paying for a renewal almost three weeks early, I was surprised when my domain came up 'suspended'. After waiting 2 days for a response on my support ticket, I opened a PayPal dispute so that I could get a refund or my services restored. This got an almost immediate response from the owner. The response was to delete all my files and terminate my account.
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customer is not king
posted on Mar 23, 2007 by Robert GonzalezUser email:
Web site: www.g0nz.com
Used the services of eMax Hosting, LLC for: 1 year - 3 years
Date when last hosted by eMax Hosting, LLC (as of Mar 23, 2007): N/A
eMax Hosting, LLC Web Hosting Plan used: Hidden
Customer support rating: 1
Webhost Technical quality rating: 6
eMax Hosting, LLC Web hosting services Cost/Value rating: 5
Web hosting provider Overall rating: 4
Their main problem is customer service. You cant get a live person. It all has to be done online. And its slow this way. The other problem is their rudeness when you finally get a live person. They dont care. My web site was taken down because some part of it was hijacked by an outsider who used it for sending too many emails. I was never contacted about this problem, they just took it all down. When I tried to re-establish it, they just blew me off, assuming that it was my fault and not reaching out to try to help me. They wouldnt even let me get my family gallery pictures down so I could at least host them somewhere else. Now I'm going to have to re-create everything from scratch somewhere else. Stay away from eMax hosting.
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No problems at all.
posted on Nov 11, 2006 by Alex BalatsoukasUser email: Hidden
Web site: www.nephilim.gr
Used the services of eMax Hosting, LLC for: 1 month - 3 months
Date when last hosted by eMax Hosting, LLC (as of Nov 11, 2006): Current customer
eMax Hosting, LLC Web Hosting Plan used: Hidden
Customer support rating: 10
Webhost Technical quality rating: 10
eMax Hosting, LLC Web hosting services Cost/Value rating: 10
Web hosting provider Overall rating: 10
My account was set up in just a few hours, I have seen no downtime yet. They obviously have a lot of bandwidth because the download speeds are great. I haven't had any experience with their support though because I didn't have any problems up to now ;). The price is amazing too, great value.
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Reliable, Honest, freindly, qualified
posted on May 19, 2006 by Patrick S OnealUser email: Hidden
Web site: www.born63.com
Used the services of eMax Hosting, LLC for: 3 months - 1 year
Date when last hosted by eMax Hosting, LLC (as of May 19, 2006): Current customer
eMax Hosting, LLC Web Hosting Plan used: Hidden
Customer support rating: 10
Webhost Technical quality rating: 10
eMax Hosting, LLC Web hosting services Cost/Value rating: 9
Web hosting provider Overall rating: 10
Their support is top notch as well as reliable servers.
When server does exhibit slow or troublesome times, and staff is alerted to the situation, they seem to always have the solution, are very honest about their problems, and most importantly, they exhibit the kind of professionalism required to fix, maintain, or troubleshoot every server problem -within the hour or two.
I've never seen down time, which is weird because I'm on shared server.
They answer every support ticket the same day -usually within 1 or 2 hours.
it almost seems like they never sleep over there.
Unlike alot of other hosts, they actually do create a backup of your databases every night. I know, because I have needed a restore and was hoping they really did what they say they do -create nightly backups.
I had spent all night entering new content. The next night I realized that I had a couple old databases that I didnt use anymore so I went to delete them. I accidently deleted my MAIN cintent cms db.
Well, I wrote a support ticket and within the hour I was lookingat the site and seeing all the info I had written the night before.
That is supposed to be how it works.
Honesty and qualified staff.
eMax has this.
A great hosting company is in eMAx.
Glad to be able to share my experience with them.
They are giving good service and growing too. They seem to love to pass their new services and upgrades down to the clients as well, without even charging any extra.
I mean, all of a sudden i am getting double storage space for same price all because they feel like being a little crazy that day.
Well, I'll take that crazy on any day :)
If you're looking for a host for your php, mysql, curl, perl, cgi scripts w/linux-apache, then look no further.
It's beyond value.
It's keeping competitive and just as good as the big boys out there.
I could go on and on about them.
Just hard to find this kind of service among sooo many hosts out there.
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