I've had the same reseller package with these guys since almost the beginning of their company. Everything worked fine until I actually tried to *use* it. When it was just a few domains that I owned and used for my own purposes, it was fine.

As soon as I actually wanted to resell hosting packages to clients, things got ugly. I could work around most issues myself, with a little bit of a headache, but when you need things to just "work" so that the phone isn't constantly ringing off the hook, you're going to run into trouble.

Ehostpros is actually reselling dedicated servers from theplanet.com so the actual support they can give you is very limited. If there is an actual issue, they will always have to turn around and resubmit your ticket to theplanet.com's support team, as they seem to be the only ones who can do anything about it.

The server load averages are just plain unacceptable. If there is a surge in traffic from any of the hundreds (or thousands, depending on your server) domains being hosted on the server, the load average jumps to over 4.00 and then requests start to be dropped by the mail server, web server, and database server.

The mail server is pretty much pointless. Because the server is managed by theplanet.com, the resell to ehostpros, ehostpros resells to you, and you resell to your client, any violations of the AUP take so long to discover and correct, that pretty much all of the ehostpros servers are on spammer blacklists.

I had a client that outgrew the shared server, and needed to move to their own dedicated server. Ehostpros actually does everything in their power to prevent you from being able to move even a single domain away from their service. Even if I were to get the dedicated server from them, they would be unable to make the switch without several days of downtime.

After having switched almost all of my business to a new host, I've finally learned what constitutes "good hosting" They are helpful, responsive, and actually have root access to their own servers, so that they can diagnose and repair any issues. The first couple weeks were so quiet, I kept paging myself just to make sure the pager was working.