Canaca.com Review Reply
Canaca.com Reviews : Reply to review
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Horrible, money-grubbing company with poor customer service.
posted on Jul 22, 2011 by HiddenUser email: Hidden
Web site: Submitted but not made public
Used the services of Canaca.com for: Hidden
Date when last hosted by Canaca.com (as of Jul 22, 2011): Hidden
Canaca.com Web Hosting Plan used: Hidden
Customer support rating: 2
Webhost Technical quality rating: 1
Canaca.com Web hosting services Cost/Value rating: 2
Web hosting provider Overall rating: 1
I started out with canaca when I opened my website years ago. Among the many problems I have had:
-Video content, which was compressed by canaca until the videos came up in a one-inch-by-one-inch format (unviewable).
-When I had trouble with email spam, they tried to downsell me to a cpanel format (cheaper for them) from the Ensim I paid for... I refused, but they eventually downgraded all their servers to cpanel, with no change in price.
-I had several people tell me that my page content was inaccessible for months following their switch,
-Their customer service is by email, and you have to explain over several emails (and days) for them to understand the problem.... good luck if they fix it.
-I am switching to another host, so didn't respond to their "renew now" emails, but canaca is claiming that I had to cancel with them earlier to avoid their charges. They are charging me over $64.00+ for nothing.
I have two full-time jobs, and I don't have time to nurse a website all day. Canaca.com is a poor choice for anyone who wants their website content and accessibility to be respected by the host while they're gone. And don't expect them to respect your money, either. As far as they're concerned, what's yours is theirs.
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