Reviews of Canaca.com
Canaca.com : User ReviewsWeb Host Site: http://www.canaca.com/
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Canaca.com web hosting plans listed at Best Host Ratings:
- Bronze
$4.95 / month, 5000 MB Space, 100.0 GB transfer - Silver
$9.95 / month, 10000 MB Space, 200.0 GB transfer - Gold
$19.95 / month, 20000 MB Space, 300.0 GB transfer
Canaca.com average Uptime 99.857%
Based on 2336 days of uptime monitoring of 1 web sites hosted with Canaca.com
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Pretty good
posted on Jul 21, 2006 by JulieUser email:
Web site: www.coastals.org
Used the services of Canaca.com for: 1 year - 3 years
Date when last hosted by Canaca.com (as of Jul 21, 2006): Current customer
Canaca.com Web Hosting Plan used: Hidden
Customer support rating: 5
Webhost Technical quality rating: 7
Canaca.com Web hosting services Cost/Value rating: 9
Web hosting provider Overall rating: 9
Can't give them a glowing review but I've been happy with canaca - downtime is minimal, price is right, enism control panel not the most robust, support could use some help: need better and more accessible online help files, do more than skim support request e-mails before responding, not assume women are technically incompetent (the call center is in Iran, go figure), etc.
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Pretty Bad So Far
posted on Nov 19, 2005 by Chuck WhitenerUser email: Hidden
Web site: www.whitenerflorist.com
Used the services of Canaca.com for: less than a month
Date when last hosted by Canaca.com (as of Nov 19, 2005): Current customer
Canaca.com Web Hosting Plan used: Hidden
Customer support rating: 1
Webhost Technical quality rating: 1
Canaca.com Web hosting services Cost/Value rating: 4
Web hosting provider Overall rating: 1
I just signed up with this company last week and already I'm having the same issues that I had with the free Netscape service. My website has been down for almost two days now. I've emailed tech support numerous times... no response. I called yesterday. Tech said problem should be fixed by evening. It wasn't. Still isn't fixed next day. Tried to call again today. Recorded message said to email...that it would be over 30 minutes before tech could help. Info on website indicates all servers are up and service is normal. It isn't. Can't even access login to upload files. Dead in the water and comtemplating taking them up on 30 day money back guarantee. Very disappointed with this company so far.
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Liars
posted on Jun 23, 2005 by EVILISCIOUSUser email: Hidden
Web site: Hidden
Used the services of Canaca.com for: 1 month - 3 months
Date when last hosted by Canaca.com (as of Jun 23, 2005): Less than 3 months ago
Canaca.com Web Hosting Plan used: Hidden
Customer support rating: 2
Webhost Technical quality rating: 1
Canaca.com Web hosting services Cost/Value rating: 2
Web hosting provider Overall rating: 1
I can not believe i was drunk enough to sign up with them. I mean, think for yourself
10gigs of disk space & 200 gigs of bandwidth? Not even a charity can offer such prices.
They are probably overselling like crazy.
So anyway, I signed up for the bronze plan..3 month period. Their FTP has always been disgusting & repulisvely slow from beginning to end. When I tried to install a users Online script on my website, I realized they pulled a dirty trick on me.
No Mysql databases!
WTF!
I upgraded to the gold plan & setup my script. When I myself used to access the website, 1 out of 6 times there used to be a 500 Internal Server Error. Many visitors reported this too.
Then Began the downtimes. At first there was an enormous 7 hours downtime. I was furious, the next morning. I sent them an email demanding an explanation (at this time my site was still down. In about 2 hours my site was back up. They sent me a reply
"Your site is back up & working fine."
Thats it. No explanation of why there was such a long downtime. & to think they offer a 98% uptime guarantee? Ha, another lie.
I decided to let it go
2 days, nothing happened. Site was going okay except for the 500 Internal Server Errors. On the 3rd day my website was down for 2 hours again. Then for the following week, there used be regular downtimes, almost on alternate days..each downtime aproximately for a period of 3 hours.
I sent them a stern email, warning them of consequences if this would continue. They said they moved my account to a more 'stable' server & I dont have anything to worry about. I didn't believe this, but decided to give this a go to.
There was 100% uptime for the next 1 week.
Then the downtime routine restarted.
I was so sick of this, i quit miday after aproximately 35 days without getting any sort of refund.
Heres a notable experience with their customer support.
I'd written to them regarding excessive spam in my inbox. This was contradictory to their plan features description. They claim to offer 'very high spam protection'. Most of the spam was from known pornsites & such which could have easily been blocked.
Heres the response i recieved
"This is not considerd an emergency by our standards. Open another ticket & dont reply to this email"
Isn't that a sweet way to say
"fuck off, we dont care"??
Also, to all the people who write beautiful reviews about canaca...You may not know of your site downtime. Sign up with a website monitoring service like internetseer, atwatch or get a small script to check for you from your own computer if you have always on conncectivity. I'm sure most of you would have very different views about Canaca after that
Conclusion- Stay far far away from this company. It is better to host your website out of your own computer with dual operating systems rather than suffer untold attrocities with this horrible hosting company. They are obvious liars & have utter disregard for your website & bussiness.
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Poor service
posted on Oct 20, 2004 by AnthonyUser email: n/a
Web site: n/a
Used the services of Canaca.com for: 3 months - 1 year
Date when last hosted by Canaca.com (as of Oct 20, 2004): Current customer
Canaca.com Web Hosting Plan used: n/a
Customer support rating: 1
Webhost Technical quality rating: 2
Canaca.com Web hosting services Cost/Value rating: 5
Web hosting provider Overall rating: 2
They say you get what you pay for, and with Canaca, that would be not much... I was using IMAPS for a long time, and then they just decided to shut the port down without any warning. They provide ssh access, but they refuse to provide IMAPS under the same terms... Either they don't have a clue what they're doing, or they just don't care.
Their reliability isn't very good either.
Spend a little more cash and get a host that won't frustrate you. Also, don't lock in a rate until you've tested their service for a couple months at least.
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Avoid them
posted on Sep 28, 2004 by TerryUser email: n/a
Web site: n/a
Used the services of Canaca.com for: 3 months - 1 year
Date when last hosted by Canaca.com (as of Sep 28, 2004): N/A
Canaca.com Web Hosting Plan used: n/a
Customer support rating: 2
Webhost Technical quality rating: 2
Canaca.com Web hosting services Cost/Value rating: 4
Web hosting provider Overall rating: 2
I paid them for 2 years of hosting in advance for a Linux server. They put me on a Windoz box and I had nothing but constant errors of all kinds on my phBB message board. After numerous complaints they suddenly changed servers on me without doing a backup and I lost over 400 posts and 40 new members who has recently joined. They took forever to reply to their email and all their phone numbers demand that you only write them in ALL departments. They could not give me free hosting they are so bad.
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