A number of us who used to be very happy with Burton Hosting have had the horrific experience of being totally stonewalled for the last year or so. Their phones are disconnected, they don't respond at all to tickets or E-mails sent to their support address OR to individuals. Yet the sites are up.
We finally gave up and moved our six domains elsewhere. But we have friends who are still hosted there, and who have had no more luck than we did getting any kind of response.