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Terrible

posted on Oct 24, 2007 by Jamie Frater

User email:

Web site: Submitted but not made public

Used the services of Burton Hosting for: 1 month - 3 months

Date when last hosted by Burton Hosting (as of Oct 24, 2007): Current customer

Burton Hosting Web Hosting Plan used: Dedicated Server

Customer support rating: 2

Webhost Technical quality rating: 1

Burton Hosting Web hosting services Cost/Value rating: 5

Web hosting provider Overall rating: 2

I migrated to BurtonHosting because my other host was taking my site down when traffic grew. At first on BurtonHosting I was on a shared server. After a short time it was not coping and they recommended I split my MySQL and front end on to two machines. I did so and that still didn't work (in fact overall responsiveness on the site dropped).

I finally moved to a dedicated server at their suggestion and cost of $150 per month. This has still not fixed things. My site is only 3 months old and I have not had a single week without downtime. This week I have had downtime every day. No one answers the support line numbers and emails are not replied to for hours. When I do get a reply I am told "we are monitoring and it all looks fine from here" which is, of course true - 10 hours later!

All of the support mails are answered by the same person (Matthew) and all of the forum posts are as well. I am starting to think that Matthew is an 18 year old buying from a wholesaler and selling from his parent's basement.

Also, in light of the fact that I believe BurtonHosting ran a fake Digg article to boost their sales, I suspect that the majority of the reviews above with scores of 10/10 are Burtonhosting posting themselves.



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