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cheap but you get what you pay for
posted on Aug 10, 2003 by HiddenUser email: Hidden
Web site: Submitted but not made public
Used the services of Burton Hosting for: Hidden
Date when last hosted by Burton Hosting (as of Aug 10, 2003): Hidden
Burton Hosting Web Hosting Plan used: Hidden
Customer support rating: 3
Webhost Technical quality rating: 7
Burton Hosting Web hosting services Cost/Value rating: 6
Web hosting provider Overall rating: 5
I got what was advertised in the package which was a lot for just $60/year. However I found the helpdesk to be unprofessional (asking for my password via email, for example) and, well, not always very helpful. It was often difficult to get clear, meaningful answers.
The fact that their support page crashed the first time I used it didn't inspire confidence. The problem turned out to be that I used a contraction in my problem description ("can't access...") and the single quote broke the SQL statement that tried to save my comments. Was I really the first person ever to use a single quote in a support request?!?
Also, the server seems to be rebooted monthly based on the uptime info displayed in the control panel.
At $60/year it is certainly a bargain but I'd think more of the company if they raised their prices and support quality both.