I don't say this lightly. I say it after using them for many years, having a reseller account with them, having tried their support at different times on different days, having spoken with several first level technical support staff, several "manager", "customer services managers" and people seemingly in authority.

First, the good bits: their phone lines do work and you can get through fairly quickly. And, well.... that's about it!

First line staff are completely useless. One instance: I bought a site and wanted them to apply to the registrar for the transfer. Typically, they'd contact the registrar who'd contact the admin contact they have on record for the site, and when the admin contact/owner approves the transfer the site is "handed over". Bizland's first line staff refused to accept this and have their own weird interpretation of how it worked. So, I spoke to another one, and another one. And to a supervisor. And to a manager who finally recognised that not one of the staff knew how it actually worked!

And they lie. Not just first line staff, but superivors as well. A particular "Troy", "Darrell" and "Patricia" are names you want to watch out for. They say that they record calls but they won't play them back to you. So they can give you any old rubbish over the phone and say, "But you are the one who asked for that!".

AVOID THIS COMPANY AT ALL COSTS