AveHost.com Review Reply
AveHost.com Reviews : Reply to review
Please note that the form bellow is only for AveHost.com owner or
representatives. Replies submitted from others will not
be published on our site.
If you are a customer of AveHost.com you can submit your review here.
If you just wish to comment on this review, please use the comments form here
You are replying to the following user review:
Bad technical support, don't even bother to write an email
posted on Mar 07, 2008 by HiddenUser email: Hidden
Web site: Submitted but not made public
Used the services of AveHost.com for: Hidden
Date when last hosted by AveHost.com (as of Mar 07, 2008): Hidden
AveHost.com Web Hosting Plan used: Hidden
Customer support rating: 1
Webhost Technical quality rating: 2
AveHost.com Web hosting services Cost/Value rating: 2
Web hosting provider Overall rating: 3
It's 2008 and not much changed judging by the review from 2005. The company has one person answering phones, so you get voicemail most of the time. Once I managed to get connected, the lady couldn't answer why we have 15 email addresses with our plan, but after setting up 5 of them it tells me that we exceeded our limit (with the 6th one). Well she didn't even try, she informed me that Kirk (I think) was the ONLY person for the whole company who answers email-related questions. She transfered me and I was in his voice mail in no time. So instead I sent them an email. This was yesterday (it's been 20 hours now and still no reply), but I'm not holding my breath as my email question from 10/15/2007 is still unanswered (and it's March of 2008). Our organization will be switching to a better host VERY soon.