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The Worst Kind of Hosting Terrorism
posted on Jun 05, 2008 by anothasuckaUser email:
Web site: Submitted but not made public
Used the services of AIT for: over 3 years
Date when last hosted by AIT (as of Jun 05, 2008): Current customer
AIT Web Hosting Plan used: managed dedicated (or so they say)
Customer support rating: 1
Webhost Technical quality rating: 1
AIT Web hosting services Cost/Value rating: 1
Web hosting provider Overall rating: 1
I don't even know where to begin, they're so bad.
First of all, if you read any posts by ex-employees, they say many of the managed dedicated servers aren't even truly dedicated. This would explain why they continually crash due to hundreds upon hundreds of spammer SMTP requests. (Blacklisted IP's, here we come!) Oh, and ex-employees also say these dedicated boxes are actually pared down low-end Dell desktops, which is why the hardware (hard drives, CPUs, and fans totally go out beyond recovery).
I've gone through multiple hard drive and hardware crashes with my "pretend" managed dedicated server. It's been down for days before, as in multiples of 24 hours. And, despite Mike Roberts' claims of being monitored, the only monitor on this box has been ME.
Yes, 24/7, you must be dedicated (more than the server itself) to checking and making sure the server is up, because it will be a cold day in hell if the techs ever bring a downed server back without being told - by YOU - that it's down.
And you better not hold your breath, because your trouble tickets may not get answered for a day or more, and you'll spend hours on hold before you can talk to a receptionist - NOT a tech - who will turn around and hand off your problem to a tech you'll never get to speak with.
You'll be put on hold, disconnected, lied to outright, and basically told to shove it when things get bad. You'll be sold services that don't exist, hear impossible explanations for why their equipment fails, and asked to pay ridiculous prices to upgrade to services and equipment sub-par with the industry JUST to keep your web sites up and running. And for this privilege they will bill you, religiously, even AFTER you cancel. Even the Terminator isn't that dedicated to taking you money.
Uptime guarantee? Tech support? Real servers? Monitoring? You have to be kidding. You aren't going to find it at AIT.
You're a hostage. You're ripe for the picking. And, if you have a brain, you'll run away from AIT like the hounds of hell were at your heels.
Think of the most profane and obscene word to describe them, multiply it times ten, and you still haven't come close.