Callin' it quits with AIT

I've had four weeks of living Hell from AIT trying to keep our company's email working.

Thank heavens, I've just gotten approval to sign up for a new provider to take over our hosting. A seven-hour (and counting!) outage today is the straw that broke the camel's back. After repeated attempts and promises to keep us on line by their CIO, I've simply given up.

Our firm, as well as me personally, have been a loyal client of AIT's for at least eight years. In the past year or so, their reliability and service have really declined significantly. I echo the criticisms of others regarding AIT's long telephone hold times, uninformed help desk staff, and techs that unable to really fix things.

Worst of all, it seems that when their email service is interrupted, messages directed to us simply vanish into cyberspace with no warnings or SMTP errors to the senders. Many times we've been unaware that the service is down until one of our clients calls, wondering why we didn't respond to their messages. As you might expect, this has been horrific for our business.

Don't be pulled in by AIT's reasonable prices or that they provide Windows IIS website hosting (which actually seems reliable).

From all appearances, this firm is on the ropes! It'll be a happy day for me when I click the button to terminate service.