Not a reliable company

We were hosting a major school system website through AIT. The site also has subdirectories that hold individual schools' and individual departments' websites.

We also had been with AIT for a number of years starting when they were small, personal and eager to build their business. The last year or two they have become less and less reliable. We attempted to transfer the site to a different server on the AIT sytem for various reasons. Big mistake.

We ended up being offline almost as much as we were online. This was simply unacceptable for a number of reasons, including students using the site for homework assignments and grades, parents using the site for food payments, schedules, and news such as weather information. Teachers and administrators attempting to communicate to their various audiences. The worst was when we had a security scare. The site was down, AIT could not be bothered to push the site up the list of problems. We had nearly a thousand calls from panicked parents. Thankfully, the incident did not turn into a Columbine. Thanks for all the help on that one AIT.

AIT has become essentially unreachable. Their hold buttons cut you off, and this after waiting 30-40 minutes to talk to Tech Support. After finally getting to Tech Support, we've found they are not well trained. They do not understand, or take the brief moment of time to try to understand problems. We've moved our site to another hosting company and now expect AIT will try to come after us for payment. They have lawyers. So do we. It's called non-performance.

Don't use AIT.