Reviews of AIT
AIT : User ReviewsWeb Host Site: http://ait.com
[Add To Favourites] [Submit a review]
Welcome to AIT, home to over 210,000 web sites to include Fortune 500 companies as well as home businesses. AIT was founded as a garage start up in North Carolina and has grown to a two-time INC 500, multimillion dollar web hosting and technology company. From a two-car garage to a 93,000 Square foot data center, AIT has always been entrepreneurial and customer-centric. Small businesses to larger clients like Time Warner, Microsoft, Newsweek, U.S. Federal Government, PC World, United Nations, Business Week, State of North Carolina, Department of Defense, Wall Street Journal, ZD net, Pizza Hut, Goodyear, Smart Money, Discover Radio, and many more have benefited from AIT\'s products and services.
AIT web hosting plans listed at Best Host Ratings:
- Business Starter
$2.97 / month, 10000 MB Space, Unlimited transfer - Business 1
$8.21 / month, 150000 MB Space, Unlimited transfer - Business 2
$14.21 / month, 0 MB Space, Unlimited transfer - Reseller 1
$22.47 / month, 150000 MB Space, Unlimited transfer - Reseller 2
$44.97 / month, 200000 MB Space, Unlimited transfer - Dedicated Starter
$44.99 / month, 250000 MB Space, 2000.0 GB transfer - Dedicated Professional
$82.49 / month, 500000 MB Space, 3000.0 GB transfer - Reseller 3
$97.46 / month, 250000 MB Space, Unlimited transfer - Enterprise Starter
$209.25 / month, 500000 MB Space, 5000.0 GB transfer - Enterprise Professional
$411.75 / month, 1000000 MB Space, 7000.0 GB transfer
AIT average Uptime 99.812%
Based on 2225 days of uptime monitoring of 1 web sites hosted with AIT
Click here for complete reliability report
Run dont walk away if a biz
posted on Aug 03, 2007 by ploveUser email: Hidden
Web site: Hidden
Used the services of AIT for: over 3 years
Date when last hosted by AIT (as of Aug 03, 2007): Less than 3 months ago
AIT Web Hosting Plan used: Hidden
Customer support rating: 1
Webhost Technical quality rating: 2
AIT Web hosting services Cost/Value rating: 5
Web hosting provider Overall rating: 3
Service down monthly due to AIT internal issues. Phone system to customer and tech services doesnt work properly at AIT>Unable to find and correct problems that our small in house sytem tech could fix. Blocked our IP by accident twice resulting in 4+ day of non service , each time, to our email server. Always pointed the finger at someone else. We switched hosting services and the problem magically dissapeared!!! go figure. If email, website hosting and FTP are not important to your company, this is a perfect service for you!
Webhost can reply to this review here
Absolutely Incompetent
posted on Jul 26, 2007 by HiddenUser email: Hidden
Web site: Hidden
Used the services of AIT for: Hidden
Date when last hosted by AIT (as of Jul 26, 2007): Hidden
AIT Web Hosting Plan used: Hidden
Customer support rating: 1
Webhost Technical quality rating: 1
AIT Web hosting services Cost/Value rating: 1
Web hosting provider Overall rating: 1
As a business we have not been able to get even the lowest baseline of reliable service. Our server and emal are quite unreliable and the support staff goes out of its' way to blame the customers and other sources for problems clearly outside their capacity to take care of. It took a week to set up a MySQL forum and complaints to official persons is no good. The owner is a pathological liar and will not allow a refund even on an erroneous $7.99 charge. What a bunch of cheap incompetent bastards.
Webhost can reply to this review here
Terrible
posted on Jun 19, 2007 by HiddenUser email: Hidden
Web site: Hidden
Used the services of AIT for: 1 month - 3 months
Date when last hosted by AIT (as of Jun 19, 2007): Hidden
AIT Web Hosting Plan used: Hidden
Customer support rating: 1
Webhost Technical quality rating: 1
AIT Web hosting services Cost/Value rating: 1
Web hosting provider Overall rating: 1
Close trouble tickets before they actually do anything, can't get through too customer support, lousy user interfaces . . . they suck.
Webhost can reply to this review here
Not Reliable
posted on Apr 07, 2006 by HiddenUser email: Hidden
Web site: www.danthestampman.com
Used the services of AIT for: 1 year - 3 years
Date when last hosted by AIT (as of Apr 07, 2006): Current customer
AIT Web Hosting Plan used: Hidden
Customer support rating: 6
Webhost Technical quality rating: 5
AIT Web hosting services Cost/Value rating: 5
Web hosting provider Overall rating: n/a
I have found that AIT.com unreliable with numerous down times or periods of unexplained slowness. At least 1x a month, up to several times a month I am notifying tech support of some issue. While their response has been good, sometimes within minutes, they have fixed most, but not all problems quickly. I am leaving AIT because of reliability issues.
Webhost can reply to this review here
I have asked for a refund
posted on Apr 06, 2006 by Dilip SamuelUser email:
Web site: n/a
Used the services of AIT for: less than a month
Date when last hosted by AIT (as of Apr 06, 2006): Current customer
AIT Web Hosting Plan used: Hidden
Customer support rating: 1
Webhost Technical quality rating: 1
AIT Web hosting services Cost/Value rating: 1
Web hosting provider Overall rating: n/a
I have asked for a refund but they haven't refunded yet.
Horrible, why can't anyone in the States sue this company?
Webhost can reply to this review here
Ripped Off
posted on Mar 31, 2006 by HiddenUser email: Hidden
Web site: Hidden
Used the services of AIT for: 1 year - 3 years
Date when last hosted by AIT (as of Mar 31, 2006): 1 year - 3 years ago
AIT Web Hosting Plan used: Hidden
Customer support rating: 1
Webhost Technical quality rating: 2
AIT Web hosting services Cost/Value rating: 3
Web hosting provider Overall rating: 1
I picked AIT because I found their prices very good for the basic features I needed. However, I wound up paying a lot more than what I bargained for.
I had to pay many hundreds of dollars more because of a techinical problem with their logs. The logs ended up accumulating on my website, despite the fact I've been pressing the delete button, which turns out was not deleting the logs because they had changed something.
I still had to pay tons of money for the "excess storage". It was unreasonable.
Webhost can reply to this review here
Poor service
posted on Feb 20, 2006 by don lowryUser email:
Web site: 5jump.com
Used the services of AIT for: 1 year - 3 years
Date when last hosted by AIT (as of Feb 20, 2006): Less than 3 months ago
AIT Web Hosting Plan used: Hidden
Customer support rating: 1
Webhost Technical quality rating: 1
AIT Web hosting services Cost/Value rating: 1
Web hosting provider Overall rating: 1
This company hosted my website. they charge 37.90 per month. from the very beginning there were error messages sent to the customer when an order was placed. after numerous complaints from me for them to fix the problem, the contents of my website were deleted . mr grooms changed his telephone number and would not take my calls. ait continues to charge me $37.90 a month even though they deleted the contents of my site. i have filed a dispute with my credit card company to remove these charges. ait has not made any attempt to refund any of my money or apologize in any way.
Webhost can reply to this review here
Worst Service Ever
posted on Oct 27, 2005 by Unhappy Old CustomerUser email: Hidden
Web site: Hidden
Used the services of AIT for: over 3 years
Date when last hosted by AIT (as of Oct 27, 2005): Less than 3 months ago
AIT Web Hosting Plan used: Hidden
Customer support rating: 1
Webhost Technical quality rating: 2
AIT Web hosting services Cost/Value rating: 1
Web hosting provider Overall rating: 1
AIT is the WORST hosting company out there. I've been with them for years and have endured arrogant, rude, and stupid customer support. Several months ago I started moving domains slowly because I've read how they hijack you if you even suggest you might pull the plug and go elsewhere. Finally, I found a hosting company with no problems, billing that is CLEAR CUT, customer service that fits the bill. AND NO MORE AIT. DON’T USE THEM YOU IT!!!!!!!!!!!!!!!!!!!!!!!! (and if their CEO jerk Clarence has his way you’ll pay dearly)
Webhost can reply to this review here
Don't Be Fooled
posted on Jul 11, 2005 by CharlesUser email: Hidden
Web site: Hidden
Used the services of AIT for: less than a month
Date when last hosted by AIT (as of Jul 11, 2005): Less than 3 months ago
AIT Web Hosting Plan used: Hidden
Customer support rating: 1
Webhost Technical quality rating: 1
AIT Web hosting services Cost/Value rating: 1
Web hosting provider Overall rating: 1
If you have a problem they will mess you over and hold a customer unfriendly contract over your head. I have hosted with many companies and this is by far the worst of them all. I have given them 3 opportunities to host sites for me since 2002 with the last time occuring in 2005. Each time I had problems, each time they acted like they didn't care about my problem because thier contract protected them from it. The last account was supposedly set up, I couldn't access because they had a problem billing my card because they posted a transaction which stayed in a pending status until I started complaining. My credit card company said that AIT had the funds on hold and would have to release them or I could cancel thier transaction in 10 days. I repeatedly told AIT of the problem and they kept telling me I had to pay and kept rebilling the card. Each transaction declined because the only funds I put on the debit card were to pay for this account and they had the funds in a pending status (good thing I am not charged a fee for declines because they resubmitted at least 10 times). Anyway, I had to find other hosting for my client and cancelled AIT. They said they can't cancel until later in the month and could not refund me the money that was finally taken out of the account, even though this whole processes only took 4 days; even though I never was able to sign in to this account because they said I did not pay. They are hidding behind fine print in a contract. No other hosting company I have delt with has had such a disregard for customer satisfaction even if they were covered, and I don't think AIT is in this instance, they would not hide behind thier contracts they try to satify thier customers even customers that are leaving, they might come back some day. I will never go back to AIT.
Webhost can reply to this review here
I can't stand it any more
posted on Aug 24, 2004 by MichaelUser email: n/a
Web site: n/a
Used the services of AIT for: 3 months - 1 year
Date when last hosted by AIT (as of Aug 24, 2004): N/A
AIT Web Hosting Plan used: IMHIP reseller
Customer support rating: 5
Webhost Technical quality rating: 3
AIT Web hosting services Cost/Value rating: 3
Web hosting provider Overall rating: 3
I've been with AIT for about a year as an IMHIP reseller. I can't stand it any more. I've had to call them twice to tell them the servers were down. I was getting spammed like crazy the first month from my first email account and then they wanted to charge me to put anti-spam software on the email software. I'm paying $60/mo and only get 1gig! On top of that, if I want more than 5 domains I have to pay for the additional virtual host domains! Their control panel on the linux server is horrible. And it comes with very little tools. Of course they have many tools they want to charge you a monthly fee to use. There is no option to upgrade the control panel. Tech support is O.K. Its a crap shoot. Somedays you get a tech who is very knowledgable and will fix a problem right away. Other times your waiting for two days to get an email response from a real person, not automated.
Webhost can reply to this review here
This site is not connected with AIT in any way. The user reviews published here are solely user opinions and they should not be taken as a substitute for your own research, as well as they should not be relied upon for making your decisions or any other purpose.