The new WebHost4life became a disaster

I thought that is only me but is not... I am customer with wH4L for more than 5 years and I have been very very pleased with their services and tech support. I contacted their tech team very rear, but when I did it they got back to me in minutes, mostly hours. I recommended all of my customers to their host.

Three weeks ago I created an account for a new customer of mine, and it was done on the new platform. The account that I have is still on the old platform. I built his website and test it on my old platform where everything was working fine. Two days ago I moved the codes over to his account. Surprise: some DLL from the bin folder were not loaded by the server. This caused that all the static URLs that I had were not converted in dynamic one so none of the links were working. Every link was returning a 404 error. Using Intelligencia.UrlRewriter.dll you can create static URLs for SEO purpose but convert them on the server in dynamic one.

So, I tried to get in touch with the new support team to help me resolving this issue ASAP, since my customer was loosing business for every minute that his website was not running properly. This is when, for the first time in more than 5 years, I was TOTALLY SHOCKED by their lack of professionalism. They passed me over from one to another, sent to live chat which is just a robot, and when I called them and I complained that I didn�t get a response from them in hours the tech team told me that their response time in 24 to 48 hours. I couldn�t believe my years. Are these people out of their mind? Anyhow, I gave them the benefit of the doubt and I waited 24 hours. After 24 hours I saw a status in the ticket stating �work in progress�. That�s it. No details, no nothing. Just work in progress. I waited 12 hours and I called them again. They told me that the request is in process. I told them that I can not wait any longer because my customer is loosing business, and if they don�t solve the problem in 2 hours I will have to close the account and move to another provider. They told me that they will solve it and will get back to me.

I waited 5 more hours and nobody got back to me, the problem was not solved, so I closed that account. As a transition, I will host my customer�s website on my own account which is on the old platform, but I will have look around for another hosting company. I don�t want the same thing to happen with me when my account will be transferred to the new platform.

It is said that such a great company made such a bad move.

Can you guys recommend any good ASP.NET web hosting company?