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From the best to the worst - transition process inacceptable
posted on Feb 23, 2010 by HiddenUser email: Hidden
Web site: Submitted but not made public
Used the services of Webhost4life for: Hidden
Date when last hosted by Webhost4life (as of Feb 23, 2010): Hidden
Webhost4life Web Hosting Plan used: Hidden
Customer support rating: 1
Webhost Technical quality rating: 3
Webhost4life Web hosting services Cost/Value rating: 5
Web hosting provider Overall rating: 3
I used WebHost4Life for about 6 years and have several domains with them. Im using anything from simple Frontpage sites to complex asp.NET and php-based sites. I'm also hosting a Microsoft Sharepoint site.
So far WebHost4Life did a great job. Even their control panel was not the best in the industry (smiles) I had no reason to leave for two simple reasons:
1) no one offered the broad range of services at a compareable price!
2) their customer suppport was outstandig, in my opinion simply the best!
Now, they seem to fail and if that doesn't change quickly, I will look for another hosting company. The automated transition process got stuck and I decided to change to a manual transition. However this failed and I did not get any of my sites to the new platform!
I contacted support and even offered to rebuild some of my sites from scratch, but they asked me to go back and let them restart the automated process. Something happened the same day, but the transition failed again. 3 days later they obviousely tried again without luck! Since then my transition process got stuck again. After nothing happened for another three days, I wrote a ticket to ask them what's going on and whether they expect me to take any action. But nothing happens. No answer at all! I'm still waiting.
After that bad experience I started to do some research and tried to find out who's behind the new company. Well, I was not surprised to find bad reviews from similar transitions done by a company at the same address in the past.
I wanted to host a new website with them by the end of February, but after all, I definitly have to find another partner!