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WebHost4Life -- Transition pooch-screw
posted on Feb 13, 2010 by HiddenUser email: Hidden
Web site: Submitted but not made public
Used the services of Webhost4life for: Hidden
Date when last hosted by Webhost4life (as of Feb 13, 2010): Hidden
Webhost4life Web Hosting Plan used: Hidden
Customer support rating: 10
Webhost Technical quality rating: 10
Webhost4life Web hosting services Cost/Value rating: 10
Web hosting provider Overall rating: 10
Neither their automated or manual transition process works -- nor does trying to get support to fix it.
MS Sql DBs were not moved, mySQL DBs were changed from InnoDB to MyIsam -- but it made not difference the servers weren't accessible except through their control panel.
I have repeatedly asked to have the
account 'forced' to the new platform if necessary and I would 'fix' it from backups -- never happened after 3 requests
The level 1 support guy was supposed to get me a call from level 2+ -- never happened.
I've been in IT a lot of years, and have done a lot of large project management -- this has all the smell of sheer incompetence; either from the PM or the corporate level not giving the PM what time/resources needed -- doesn't really matter -- any site that's not plain vanilla breaks & the CUSTOMER has to pay in time, lost revenue, and aggravation.
I'm thinking I should just transition my account & my clients to another hosting company -- it probably would be faster -- and if this is an example of the "new team's" level of competence -- it might be safer.