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Deteriorating rapidly
posted on Feb 12, 2010 by HiddenUser email: Hidden
Web site: Submitted but not made public
Used the services of Webhost4life for: Hidden
Date when last hosted by Webhost4life (as of Feb 12, 2010): Hidden
Webhost4life Web Hosting Plan used: Hidden
Customer support rating: 5
Webhost Technical quality rating: 3
Webhost4life Web hosting services Cost/Value rating: 7
Web hosting provider Overall rating: 5
We had little problems with webhost4life until last year. In July 2009 they began to implement changes to "their systems" that had near-devastating marketing effects on us - with NO notification to us as customers.
An example of this was the unannounced "tightening of security" which caused our weekly mass mail to go out advertising an event... with no photograph imbedded. Their tech support minimalized this issue, although they did apologize "for the inconvenience". Clearly they don't understand the marketing impact of sending out emails that look dumb because they refer to pictures that aren't there.
Over the last several months we've regularly lost access to our emails, lost distribution lists, and twice have been locked out from being able to perform website maintenance.
We're moving on to a provider with a bit more marketing savvy and dependability. Too bad, because they were once worth sticking with.