Reviews of Webhost4life
Webhost4life : User ReviewsWeb Host Site: http://www.webhost4life.com/
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Since 1999, Webhost4life.com is one of the fastest growing debt-free web hosting companies in the industry. We currently serve over 50,000 customers world-wide and more members join each day. We purchase and fully own all of our equipment so the savings are passed on to you. Webhost4life is one of the fastest growing web hosting providers in the market. We provide the latest hosting technology and services that meet your business needs whether you are a small, medium or large sized buisness. Our goal is to provide the most reliable technology and service while maximizing the IT efficiency of your business at competitive prices.
Webhost4life web hosting plans listed at Best Host Ratings:
- Basic Hosting Plan
$4.95 / month, 1000 MB Space, Unlimited transfer - Advance Hosting Plan
$9.95 / month, 2000 MB Space, Unlimited transfer - Premium Hosting Plan
$19.95 / month, 3000 MB Space, Unlimited transfer
Webhost4life average Uptime 99.941%
Based on 2230 days of uptime monitoring of 1 web sites hosted with Webhost4life
Click here for complete reliability report
Good price, worst value
posted on Jan 12, 2012 by HiddenUser email: Hidden
Web site: Hidden
Used the services of Webhost4life for: over 3 years
Date when last hosted by Webhost4life (as of Jan 12, 2012): Current customer
Webhost4life Web Hosting Plan used: Premium (formerly Advanced/Enterprise)
Customer support rating: 1
Webhost Technical quality rating: 1
Webhost4life Web hosting services Cost/Value rating: 6
Web hosting provider Overall rating: 2
Hi everyone,
I've been with WebHost4Life for 12 years, going back when they were EHostingBiz. I've administered 3 separate accounts, dealing with them under 3 identities, all with the same results.
Their marketing is technically correct; their plans are cheap and the servers are usually up.
In practice the way they operate is completely ineffective. While their servers are usually up, their staff have gone in and either completely taken down your site, or have gone in and done willy-nilly guerrilla edits to try and mitigate the server problems they create on the frequent migrations they do to save money by grouping more and more sites per machine.
You will lose hundreds of hours of your own time struggling to even get their staff to acknowledge a problem exists, let alone do anything about it. In fact, my sites are down at this very instant, so I'm using my time wisely by warning you about them.
Additionally, the servers there are regularly hacked, and the attackers can jump across the virtual directories between your sites. Hack one, deface them all. Webho refuses to do anything about this or even acknowledge it.
Those of you thinking, "my site is simple, how can they screw it up", trust me they will.
12 years ago, I had over 20 paying hosting clients. They all left because of the downtime. There was nothing I could do because I had based my fee structure on webho/eho and no one else at the time had plans that cheap. Now it's a commodity market with plenty of substitutions.
Please, heed my advice and go elsewhere.
Webhost can reply to this review here
Don't give these guys a DIME - SCAMMERS
posted on Dec 29, 2011 by BrandonUser email: Hidden
Web site: Hidden
Used the services of Webhost4life for: over 3 years
Date when last hosted by Webhost4life (as of Dec 29, 2011): Less than 3 months ago
Webhost4life Web Hosting Plan used: MS Hosting Advanced Plan
Customer support rating: 2
Webhost Technical quality rating: 1
Webhost4life Web hosting services Cost/Value rating: 1
Web hosting provider Overall rating: 1
This is the absolute worst host I've ever used. They changed ownership in 2010 and their prices have gone up and the quality WAY DOWN.
Don't use this host if you have a business that can't go offline for days at a time. They have a 99.99% uptime guarantee. Use pingdom.com to see if my website server is up or down. It would go down several times a month and sometimes for hours. Even with that, I would check my server after seeing the site has gone back "UP", only to find that due to a configuration error,the server was up but the site was still unavailable.
I canceled my account December 22, 2011 and currently working with Consumer Protection Agencies and the BBB to get my refund as they've stated they deleted all my account info upon terminating my account.
Here is a copy of the message they sent me:
support@webhost4life-inc.com via yourhostingaccount.com
Dec 23 (7 days ago)
to me
Hello Brandon,
I am writing this email in response to your inquiry on Support ticket #9097102. Per your request, I have canceled your account 'bt*****' on December 23, 2011. As you are aware of that we have upgraded your account 'bt*****’ to the new servers on December 29, 2009. Also, we have not charged your credit card in our platform towards this account. Hence, there is no refund due on this account.
If you have any further questions, please don't hesitate to contact us. We are available 24x7.
Sincerely,
Sabina Perry
Billing Specialist
======
I guess they were just giving me a free account.. lol
PROOF:
http://bit.ly/rLWEIR
Here is their address if you want to file a complaint with the BBB or the FTC.
The Endurance International Group, Inc.
70 Blanchard Road 3rd Floor
Burlington, MA 01803
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After upgrade it suuuucks
posted on Nov 22, 2010 by RodolfoUser email: Hidden
Web site: www.egsa.com.mx
Used the services of Webhost4life for: 1 year - 3 years
Date when last hosted by Webhost4life (as of Nov 22, 2010): Current customer
Webhost4life Web Hosting Plan used: IDCSoft
Customer support rating: 7
Webhost Technical quality rating: 5
Webhost4life Web hosting services Cost/Value rating: 5
Web hosting provider Overall rating: 1
Webhost4life sucks after the upgrade, my web page is over ASPX and is so simple that I can't believe that the 50% of the time is down or too slow.
I'm going to change of web host provider, two years ago it was an excellent option, at this time sucks.
NOTE: On your Submit form you write, "Please have in mind that a representative of this web hosting company will be able to respond to your review." I wish that someone on that enterprise will communicate with me. I have to chat with them 3 times at week (every time that my web page is down) and never I have got a response of someone that say, heeey we are going to fix it definitively.
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I wish every Webhost4Life employee there is re-incarnated as a fly on a piece of horse manure.
posted on Oct 25, 2010 by HiddenUser email: Hidden
Web site: bluesurftech.com
Used the services of Webhost4life for: over 3 years
Date when last hosted by Webhost4life (as of Oct 25, 2010): Less than 3 months ago
Webhost4life Web Hosting Plan used: Sharepoint
Customer support rating: 1
Webhost Technical quality rating: 1
Webhost4life Web hosting services Cost/Value rating: 1
Web hosting provider Overall rating: 1
Here’s my experience with webhost4life:
> From: support@webhost4life-inc.com
> Subject: [P07579604000000000] Sharepoint site not working
> Date: Wed, 20 Oct 2010 18:58:02 -0400
Hello, Unfortunately, we did not consolidate your legacy server. All legacy data
has been deleted and you will need to either locate a new hosting company for
your share-point services or use our new platform with it's current restrictions.
Your domain has been pointed back to 66.96.146.85 (the default IP for your
windows pool). If you have any further problems or questions, or would like me to
contact you by phone to explain this further please provide me your details.
Thank you,Troy R
-------------------------
Troy,
This is a disaster. I have years of business data on there. Please refund my money from the time I started in 2006, or forward this to the appropriate Billing manager.
I have years of valuable business data on there and wish to avoid legal action.
-----------------
Attention Webhost4Life,
On October 20, 2010, I was notified that all my Sharepoint data has been lost.
This is all important business data since I started my technology company in
2006. I hold you company liable for this data loss and am outraged that no
warning was given before you deleted my website off of the Sharepoint servers. I
have submitted numerous tickets over the last few months to get back my data.
All these tickets were quietly closed but not resolved.
I am forced to take legal action against your company to recoup the damages
caused by your company’s negligence.
Please contact me if you are able to recover my business data. In the mean
time, please refund my hosting fees paid since 2006. The total refund is $709.12.
This is 4 years of service that was billed and paid at $177.28.
—————————————–
My name is Ryan and I represent the Legal Team at Webhost4life, I am writing to
you in regards to the loss of data for your sharepoint server due to the
migration. First I would like to take this opportunity and apologize for any
inconvenience this issue may be causing. Secondly, I wanted to confirm with you
that we no longer have access to the Legacy servers, and therefore are unable
to provide any backup of any data for you. Lastly, we are unable to provide any
compensation due to loss of data. I did notice we have canceled out your
account. If you decide to open a new account with us, we would be glad to
provide you with 6 months of free hosting due to this inconvenience. Please let
me know if I can be of any additional assistance regarding this matter. Ryan
S.Legal Team
legal@webhost4life-inc.comlegal@webhost4life-inc.com
Send email
Find email Add to contactsTo @hotmail.com
From: legal@webhost4life-inc.com
Sent: Mon 10/25/10 6:24 PM
To: @hotmail.com
Hello Miles, Due to the privacy policy in place, I am not required, nor obligated
to provide my full last name within the signature of my emails. At this time you
may simply refer to me as "Ryan", "Ryan S", "Mr. Ryan", "Mr. Ryan S", or Mr. S.
Thank you
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Worst hosting site ever. The definition of evil!
posted on Oct 24, 2010 by HiddenUser email: Hidden
Web site: www.kraftsoftware.com
Used the services of Webhost4life for: 1 year - 3 years
Date when last hosted by Webhost4life (as of Oct 24, 2010): Current customer
Webhost4life Web Hosting Plan used: 9.95 per month
Customer support rating: 1
Webhost Technical quality rating: 2
Webhost4life Web hosting services Cost/Value rating: 1
Web hosting provider Overall rating: 10
I have used webhost4life for years and am finally so frustrated that I am TRYING to leave them. To me, the worst problem is their policies. They will never admit your site has a problem. They will not tell you what the problems were. They will only say, "problem has been resolved". My site, goes down weekly, on average. My site is a simple DotNetNuke site that I almost never update and has little activity, yet it goes down all the time. All support personal refuse to communicate. Clearly it is corporate policy to not share any info. When I asked why my site was down for 2 days tech support told me it was "a server problem". When I got them to escalate my request for more details to "level 2", the response from "level 2" was, "a server problem". When I got them to escalate my request for more details to "level 3", the response from "level 3" was, "a server problem". I am an IIS Admin, I told them this in EVERY request. I wanted more details but clearly their policy is to not provide details and to ignore requests for such. They use scripts to reply to all support. I have asked if I am talking to humans because it is hard to tell, the responses are so rote and identical every support call; which occur weekly! Horrible, horrible company policies. If you are looking for an example of an EVIL company, this is one.
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These Guys are IDIOTS!
posted on Oct 23, 2010 by HiddenUser email: Hidden
Web site: Hidden
Used the services of Webhost4life for: Hidden
Date when last hosted by Webhost4life (as of Oct 23, 2010): Hidden
Webhost4life Web Hosting Plan used: Hidden
Customer support rating: 1
Webhost Technical quality rating: 1
Webhost4life Web hosting services Cost/Value rating: 1
Web hosting provider Overall rating: 1
These guys must have hired the Geek Squad to manage their database servers. Twice this year they've had their sql cluster go offline, which takes down all of my sql backed sites and have caused data loss. I am done with webhost4life, they should change their name to webhost4suckers!
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WebHost4Life.com = WebHost4Nobody!
posted on Sep 27, 2010 by GeorgeUser email: Hidden
Web site: Hidden
Used the services of Webhost4life for: 1 year - 3 years
Date when last hosted by Webhost4life (as of Sep 27, 2010): Less than 3 months ago
Webhost4life Web Hosting Plan used: Advanced Windows Shared
Customer support rating: 1
Webhost Technical quality rating: 1
Webhost4life Web hosting services Cost/Value rating: 5
Web hosting provider Overall rating: 1
WebHost4Life.com - what a joke! WebHost4Nobody should be their name! WebHost4Life.com is totally incompetent and has been for me the cause of nothing but troubles, headaches, and sleepless nights for almost 4 months.
I have been with them for several years, and slowly they have been deteriorating, in terms of features offered (less), price increases, slower and less competent support, and increased downtime and website slowness. However things have gotten really bad since January, and affected me directly since June when they started to run all the websites they host (including those expensive dedicated servers) of their new, apparently improved, platform. It looks like as of August 2010 they have completely moved all their clients to this new platform. And all new clients will be on their new platform automatically. And I can only feel sorry for them, because that new platform is new indeed, in that it totally ruins your website. Please read my review to find out why...
WEBSITE MORE DOWN THAN UP and "EXPERIENCED" SUPPORT TEAM:
For a start, expect your website to constantly go down, and expect the support team not to be able to do anything about it for weeks! Yes, weeks! While the support is available 24x7 as they say, they are practically useless. The way their support works is quite entertaining, if only it wasn't so sad... First they turn you into a parrot (a little bird that can repeat phrases after you... you know) by making you restate the problem to them like 5 times over (because they will either answer a question you did not ask, or ignore half of what you asked), to which they give you one of their two favorite responses: "we are sorry for this inconvenience..." or "we are investigating the issue..." or both, if you are particularly insistent. The way they decide which response to pick is by throwing a dice btw. After about a week, once you have received 5 or 6 as you have probably guessed terribly informative messages; you request that the issue be looked by a supervisor or a higher technician. This turns them into a different mode of operation with you... Now they tend to reply in a "things are working fine now, please check on your end..." fashion and closing the ticket. And after that, Oh Miracle! Indeed, the website works for 30 minutes, or even an hour... unbelievable! (Though if you can call 5s-10s response times working is a matter of a debate). But that "miracle" time does not usually last more than an hour... the website goes down for some time, and then spontaneously up again for 10 minutes, and then down for oh maybe several hours, and then... you get the pattern! So, then you realize that, after all, they are just humans, not some deities that could work a true miracle, you so hoped for! After all, it must be insanely difficult to have a website you host run for several days uninterrupted... isn't it? Thus, you submit another ticket, and you are back to the beginning of your entertaining, but sad, time-consuming, counter-productive, and costly endeavor of communicating with their so-called experienced 24x7 support!
WEBSITE ACCESS PROBLEMS:
But if the roller coaster-like responsiveness and availability of your website didn't disappoint you enough, I have another lovely surprise: guess what: you may not even be able to access your website for weeks to upload or download files via FTP, or to back up your database! I have been cut off from my website FTP-wise for 10 days! They could care less! Just imagine what it's like to urgently need to update your website and not have any means to do it! Their support this time was beyond just incompetent, they were totally clueless! I was asking like what is 5x5, and they were telling me that 2+2 = 4 (bad analogy but you get the point - they were totally unaware of the problem or did not want to fix it). I tried retrieving a backup for one of my databases for 1 month! They could care less! It was fortunate that I was able to migrate my database nevertheless by first using an older backup and then importing data from their database server (which thank God was accessible at that time) over to my new database server. So, even after you realize how terrible they are, unless you do regular backups that you have access to, you might have a very hard time trying to migrate to a different host, like I did.
DIRTY PRACTICES with BILLING:
And a few words about the billing. BEWARE they do not stand by their guarantees! First of all they do not refund any add-on features you purchased in addition to your plan - at all! So, even if you spend more than what the plan cost you on those extra features (like extra domain) - they will not you refund a buck! Second: regardless of what your issue is they will impose a hefty cancellation fee! Third: when issuing partial refunds for the hosting plans they calculate the amount by looking into complete months of hosting left, and rounding the amount in their favor! So if you have left 117 days with them, they will refund for 90 days only, not 117! Fourth: if you have prepaid for the hosting (like I did - I paid 40 days before my hosting would expire), they will turn it on its head and state that your real payment date was the begging of the new billing period, and the beginning of the new billing period was the date when you paid! That's what they told me on the phone: literally they accused me of late payment, when in fact it was the other way around! So, not only is their support incompetent, but their accounting department is incompetent as well! Fifth: I have asked them several times not to put my account on auto-renew; and over the phone they assured me it was off, but when I logged in to the control panel, the auto-renew was on - they disrespect you completely! Finally: when it comes to arguing that you want to cancel the account and get a refund, stating unacceptable downtime as the reason, they tell you literally: "Yes we do provide and guarantee 99% uptime, but that is cumulative, not during any particular time period". In other words, if you host your website for 5 years with them (that's 60 months), it's ok by their terms for your website to be down for 2-3 weeks in a row, because the uptime guarantee is cumulative! Ridiculous! So, basically, you would be very lucky if you get anything back from them! Do not trust them, and stay away!
PROOF of THEIR POOR PERFORMANCE and CONCLUSION:
I am glad that I have finally ended my relationship with them and moved to a great asp.net alternative - ARVIXE. I am btw not their affiliate or anything, but thought its important I mention a good place where you can go if you want to host a moderate asp.net websites with SQL Server databases.
And here's a response time chart generated by Pingdom for my website when it was hosted by WebHost4Life.com and later when it was on ARVIXE's servers! It's real data, and to me the difference is astonishing:
http://i52.tinypic.com/2dc5o20.png
The bottom line is that if you want your website to be constantly inaccessible, offline, slow, and unresponsive, and if you like repeating your questions and explaining your issues 10 times over to the support team only to hear that they "are sorry" or that "it works fine now", then WebHost4Life.com is for you. Otherwise - don't even consider this terrible web host!
PS:
Sorry for the lengthy and at times sarcastic review, but I really wanted to give a thorough and comprehensive review with specific examples and facts, and to warn people to stay away from WebHost4Life.com!
Webhost can reply to this review here
WH4L technically incompetent
posted on Sep 09, 2010 by HiddenUser email: Hidden
Web site: Hidden
Used the services of Webhost4life for: over 3 years
Date when last hosted by Webhost4life (as of Sep 09, 2010): Current customer
Webhost4life Web Hosting Plan used: Standard to Premium
Customer support rating: 1
Webhost Technical quality rating: 1
Webhost4life Web hosting services Cost/Value rating: 4
Web hosting provider Overall rating: 1
We had several sites migrated by WH4L (without notification), including a DotNetNuke site. This site no longer functions as a site because WH4L either has no interest in fixing it (problems with ASP, data connectivity, etc.) or simply lacks the technical competence to do so, even at Tier 2 level. Their technical staff are asking elementary and irrelevant questions, which demonstrates their lack of understanding of the technology and technical issues. Their helpdesk strategy is to ignore requests and close tickets when they can't figure it out. You pay your money, you expect them to fix their servers, server-side scripts, data connection, etc., over which only *they* have control, rather than provide excuses like firewalls and network issues (I call these rabbit holes).
We've been with Webhost4life (WH4L) for nearly 5+ years. At one time it was a reasonably priced hosting provider which had a reasonably knowledgeable tech support and received reasonable ratings. In fact, at one time it was actually in the Top 10. Today, it doesn't even rank in the Top 100 by anyone, unless it's WH4L ranking themselves (shamelessly, I might add). Having reached the top of its business cycle, it's now on a steep decline with new owners and management that simply shouldn't be in the hosting service business at all. They have betrayed their customers.
I hope this post will spare anyone from all the trouble WH4L put us through when they crippled our sites permanently and indifferently.
Webhost can reply to this review here
No hope remaining
posted on Sep 08, 2010 by Gerard PierceUser email:
Web site: ntlsystems.com
Used the services of Webhost4life for: N/A
Date when last hosted by Webhost4life (as of Sep 08, 2010): Over 3 years ago
Webhost4life Web Hosting Plan used: Hidden
Customer support rating: 10
Webhost Technical quality rating: 10
Webhost4life Web hosting services Cost/Value rating: 10
Web hosting provider Overall rating: 2
After a month of dead sites, I have to conclude that their technical support is both incompetent and dishonest.
I've about decided to move to a different host and to file a small-claims lawsuit against them.
Whether I can win is unimportant. I can at least cost them an amount equal to what they have cost me.
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WORST OF THE WORST!!
posted on Sep 06, 2010 by HiddenUser email: Hidden
Web site: n/a
Used the services of Webhost4life for: over 3 years
Date when last hosted by Webhost4life (as of Sep 06, 2010): Current customer
Webhost4life Web Hosting Plan used: Hidden
Customer support rating: 1
Webhost Technical quality rating: 1
Webhost4life Web hosting services Cost/Value rating: 1
Web hosting provider Overall rating: 1
I have been using Webhost4life since 7 years and since 6 months they became the worst hosting company I ever knew. The livechat is USELESS, submit a ticket online, you will save time. Even when you submit a ticket from the customers area, the submission form is the most basic and idiot form I have ever seen. Even a beginner's website would have a more sofisticated form. Anyway, they take 1 week to send you silly replies through the ticket system. My sites are down for 4 days now, no one take the time to answer. These guys must REALLY go to JAIL. They waste our advertising budget because their servers go down very often and for LONG TIME. It was 4 hours yesterday. I am changing my provider TODAY, they dont care at all about their customers, I HOPE they will CLOSE VERY SOON with the bad service they offer. Even me, I could open a hosting company from home with such a shameful support. My sites forms go down regularly because they change their servers settings, I have to hire a coder every time and it costs me huge money. Now despite that I was lazy to move my sites earlier, I will leave this nightmare today. I HATE THESE PEOPLE FROM WEBHOST4LIFE! They ruined my sites and they dont even care about anything.
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This site is not connected with Webhost4life in any way. The user reviews published here are solely user opinions and they should not be taken as a substitute for your own research, as well as they should not be relied upon for making your decisions or any other purpose.