SiteGround.com Review Reply
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Never a problem until you want to end your service there
posted on Aug 11, 2010 by HiddenUser email: Hidden
Web site: Submitted but not made public
Used the services of SiteGround.com for: Hidden
Date when last hosted by SiteGround.com (as of Aug 11, 2010): Hidden
SiteGround.com Web Hosting Plan used: Hidden
Customer support rating: 2
Webhost Technical quality rating: 10
SiteGround.com Web hosting services Cost/Value rating: 7
Web hosting provider Overall rating: 4
I had no issues with Siteground and used them for years. I had no downtime to speak, no technical errors - it was simple to use and never failed me. But I was paying for a lot more than I was using - so I looked to end my time there and move on to something more reasonable.
I did not receive an email that my account had expired until two days later, and they made no attempt to fix the error other than offer me three months service for $30. All I wanted was to backup everything, which it doesn't look like I will be able to do! This is not the only time I have had a billing issue, and both times they have only offered to pull more money out of me.
Sorely disappointed that even a "loyal customer" can't find reasonable resolve