We made the mistake to trying to help this client, even through his site exceeded the allowed resources as per our AUP. We should have just suspended his domain for AUP violation!

That statement in our FAQs has caused interpretation issues, hence we modified it to make more clear. The complete old statement as referred to by you is and I quote
"When you signup, we guarantee that your price will never increase and your benefits will never decrease. Your original price will remain locked for as long as you prepay for service. Thats right, we not only say that your rate will never increase, we guarantee it in writing!"

The whole statement is meant to be read as a whole with the 2nd sentence being a condition for the first. However, seeing communictaion gaps it created, we have now modified it to remove any possibility of incorrect interpretation.

Hello,

We have recasted some of Windows plans - Power User, Webmaster, eCommerce & Business. The primary factor has been the pricing of software licenses and their impacts.

Business plans Linux & Windows have been converted into a Reseller Mode, based on the control panel requirements to manage 30 domains or more.

While it has been our endeavor to provide more feature and resources, at the same price level with each passing day, at times it becomes necessary to raise prices to maintain, improve service quality.

We regret any inconvenience caused as a result of this change. Should you have any question or need any clarification, please raise a support ticket.

Best,