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Hostway Sucks
posted on Feb 15, 2010 by HiddenUser email: Hidden
Web site: Submitted but not made public
Used the services of HostWay USA for: Hidden
Date when last hosted by HostWay USA (as of Feb 15, 2010): Hidden
HostWay USA Web Hosting Plan used: Hidden
Customer support rating: 1
Webhost Technical quality rating: 1
HostWay USA Web hosting services Cost/Value rating: 1
Web hosting provider Overall rating: 1
I've been using Hostway for 10 years along with 2 or 3 other hosting companies. Hostway has by far the worst technical support that I've experienced.
With their Gold Plan you get a toll free tech support phone number. This sounds pretty good until you call them and realize their tech department is located in Bulgaria and they seem to no ability to figure out what is wrong with your server located in Chicago.
When your site goes down, in America, they might tell you that it is working fine in Bulgaria. My site was down for over a week before I was forced to rebuild it on a new server with a different company.
Thank you Hostway for being so crappy that you finally forced me to go to the trouble of finding a real hosting company! I wish I'd done it 10 years ago.