HostWay USA Review Reply
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Horrible - unauthorized charges against credit card
posted on Jun 06, 2009 by HiddenUser email: Hidden
Web site: Submitted but not made public
Used the services of HostWay USA for: Hidden
Date when last hosted by HostWay USA (as of Jun 06, 2009): Hidden
HostWay USA Web Hosting Plan used: Hidden
Customer support rating: 1
Webhost Technical quality rating: 2
HostWay USA Web hosting services Cost/Value rating: 1
Web hosting provider Overall rating: 1
I was a customer of ValueWeb for many years which was purchased by Hostway.
I started receiving nastygrams about charges to renew my account even though I was prepaid for a date two months further in future. Then, when the ValueWeb control panel was changed to Hostway, there was a severe degradation of service, the response time was horrible.
Even though I set my account settings to not renew and Hostway billing acknowledged that setting, they continued to send me nastygrams about being past due on my account even though my account was prepaid.
I have sent many, many emails to their billing department to cancel my service yet they still billed my credit card even though they were explicitly told they were not authorized. I have put in a refuse to pay with the credit card company and filed a complaint of fraud with my state's attorney general office.
This is one horrible company.