HostWay USA Review Reply
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They have lost their way...
posted on Mar 30, 2009 by HiddenUser email: Hidden
Web site: Submitted but not made public
Used the services of HostWay USA for: Hidden
Date when last hosted by HostWay USA (as of Mar 30, 2009): Hidden
HostWay USA Web Hosting Plan used: Hidden
Customer support rating: 2
Webhost Technical quality rating: 4
HostWay USA Web hosting services Cost/Value rating: 3
Web hosting provider Overall rating: 3
I started out with this company maybe ten years ago and had nothing but good things to say about them. About 2 years prior to this writing something happened at the company. Their technical support now appears to be staffed by idiots. My PHP and MySQL content management system based site went down in 2008 and was not brought back to a working state for *4 weeks*!! That is ridiculous in todays Internet world. I should have made the move then but I had a history with the company so I stuck with it.
One more example. I had a question about my bill so I used their system, provided on their web site, after logging in and they sent a response telling me they could not supply any information until I provided the last 4 digits of my credit card or the last four characters of my password. Why didn't they ask for that on their support ticket form? I never got an answer because I just didn't go any further.
After some more recent problems with technical support I decided enough was enough and started looking elsewhere.