We are encountering mind boggling experience with Hostway, terrible. Received two weeks ago message of their 'Abuse Department' that two of our databases were over limit. Responded immediately that we would move to our dedicated server, also via them. Then, without any notice, they removed all our databases, containing latest planning data of our customers. Since then, we have been on the phone with them for hours and they respond that we 'need to be patient'. However, they just do nothing, do not respond on emails, and even cut us off on telephone. What a terrible company!
Please see below some of the communication:
Sunday, April 20, ten days after problems started:
Content-type: text/html
Software error:
DBI->connect failed: Access denied for user: 'watches@grieg.siteprotect.com' (Using password: YES) at index2.cgi line 216
STILL NOTHING DONE
12.04.2008 09:53 You wrote:
> To rate the quality of our response, please go to https://sitecontrol.hostway.com/pas/...22132993560038
>
> Hello Peter,
>
> We do understand your frustrations and apologize for the inconvenience caused. We have submitted this issue to the appropriate department and our second level staff is currently working to resolve the issue. We assure you that this will be treated as a highest priority issue and we shall update you as soon as possible via ticket #12511374.
>
> Once again please accept our sincere apologies and we appreciate your co-operation in this matter.
>
>
>
>
>
>> Dear Support,
>>
>> Still no answer! Our customers cannot place orders, right after a two
>> week fair, normally quantities of watches representing hundreds of
>> thousands Swiss Francs.
>>
>> You send an email that databases are over limit and one day later
>> somebody disconnected our databases, destroying the most important
>> sales
>> week-end in year. Then, all I hear is that I should be patient. It is
>> unbelievable how Hostway treats us.
>>
>> We have hosting plans and dedicated server with Hostway for over 10
>> years. Does that not mean anything to you?
>>
>> Extremely disappointed and disturbed in Switzerland, Peter Stas
>>
>
>
> If you have any questions, please do not hesitate to contact us again.
>
> Sincerely,
> Roopali R.
> Hostway Support Staff
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