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Reviews of HostWay USA
HostWay USA : User Reviews
Web Host Site: http://www.hostway.com/
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HostWay USA web hosting plans listed at Best Host Ratings:
- Personal Linux Hosting
$8.95 / month, 150 MB Space, 10.0 GB transfer
- Gold Linux
$13.95 / month, 600 MB Space, 50.0 GB transfer
- Gold Windows
$17.95 / month, 600 MB Space, 50.0 GB transfer
- Gold Plus Linux
$19.95 / month, 800 MB Space, 100.0 GB transfer
- Gold Plus Windows
$26.95 / month, 600 MB Space, 50.0 GB transfer
- Platinum Linux
$26.95 / month, 1200 MB Space, Unlimited transfer
- Platinum Windows
$44.95 / month, 1200 MB Space, Unlimited transfer
- WebSuccess Platinum Plus Linux
$44.95 / month, 2000 MB Space, Unlimited transfer
- WebSuccess Platinum Plus Windows
$71.95 / month, 2000 MB Space, Unlimited transfer
- WebSuccess Diamond Linux
$71.95 / month, 3000 MB Space, Unlimited transfer
- WebSuccess Diamond Windows
$99.95 / month, 3000 MB Space, Unlimited transfer
Average Rating of HostWay USA
Overall rating
3.66/10
Customer support
2.53/10
Technical quality/Reliability
3.24/10
Cost/Value
3.06/10
Based on 29 user reviews and votes
HostWay USA average Uptime 99.902%
Based on 931 days of uptime monitoring of 4 web sites hosted with HostWay USA
Click here for complete reliability report
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[ Reviews 1
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[ Reviews 11 - 17 ]
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Atrocious Company - Review
posted on Nov 14, 2007 by Brian O'Connor |
| User email: Hidden
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| User
web site: Hidden |
| Used the services of HostWay USA for: over 3 years |
| Date when last
hosted by HostWay USA (as of Nov 14, 2007): Current customer |
| HostWay USA Web hosting
Plan used: Hidden |
| Customer support
rating: 1 |
| Webhost Technical quality
rating: 2 |
| HostWay USA Web hosting
services Cost/Value rating: 1 |
| Web hosting provider Overall
rating: 2 |
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Problems:
FTP Servers do not work,and they do not know how to fix them.
Support operators have been dramatically worse, in th e past year.
Unauthorized charges to the credit card on account.
Support wait times routinely over 1 hour on hold.
I am stuck with these peopel as they billed one year in advance, without authorization. I would have moved already. Make sure you want to deal with the headaches mentioned above, before you pay them a cent.
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Hostway SUCKS BAD BAD BAD!! - Review
posted on Nov 05, 2007 by Steve Quinn |
| User email: Hidden
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| User
web site: n/a |
| Used the services of HostWay USA for: Hidden |
| Date when last
hosted by HostWay USA (as of Nov 05, 2007): Hidden |
| HostWay USA Web hosting
Plan used: Hidden |
| Customer support
rating: 1 |
| Webhost Technical quality
rating: 1 |
| HostWay USA Web hosting
services Cost/Value rating: 1 |
| Web hosting provider Overall
rating: 1 |
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I'm a web designer and have been using Hostway for myself and some of my clients for 5+ years. Starting in about Jan 2006 Hostway service has gotten SO BAD it has driven me to start moving my clients and myself to another provider.
*Service outages at least once a month
*20+ minute hold times for support are typical
*under-trained or just plain dumb support staff
*frequently phone support lines get overloaded to the piont that no calls can even go through
*more often than not support Q's sent via email go unanswered
To sum it up: Stay AWAY from Hostway. Hostway sucks! Hostway is incompitent. Hostway not worth the trouble!
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Hostway Sucks - Review
posted on Oct 24, 2007 by Ron B |
| User email: Hidden
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| User
web site: Hidden |
| Used the services of HostWay USA for: 1 year - 3 years |
| Date when last
hosted by HostWay USA (as of Oct 24, 2007): N/A |
| HostWay USA Web hosting
Plan used: Hidden |
| Customer support
rating: 1 |
| Webhost Technical quality
rating: 1 |
| HostWay USA Web hosting
services Cost/Value rating: 1 |
| Web hosting provider Overall
rating: 1 |
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After three years of up and down service with Hostway, it as gone all down. When I notified them I wanted to change the nameservers of my website(to move to another host), they locked my account for more than a month. They told me I had to renew my domain registration for a year to unlock my account. They did not unlock my account, which was paid in full until I threatened to sue them.
Hostway stinks, don't ever give them your credit card number or register a domain name with them, you'll be sorry.
I'm with Lunarpages now, they are 1000% better than Hostway.
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48 hours offline - Review
posted on Aug 21, 2007 by Stacey Dunning |
| User email: Hidden
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| User
web site: Hidden |
| Used the services of HostWay USA for: over 3 years |
| Date when last
hosted by HostWay USA (as of Aug 21, 2007): Current customer |
| HostWay USA Web hosting
Plan used: Hidden |
| Customer support
rating: 1 |
| Webhost Technical quality
rating: 2 |
| HostWay USA Web hosting
services Cost/Value rating: 2 |
| Web hosting provider Overall
rating: 2 |
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what more needs to be said.. unbelievably poor response time to server problems. besthostrating.com shows that there were no down times this past weekend, but my site was totally out along with 100 others (so I was told).
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This webmaster is shopping for another host - Review
posted on Mar 02, 2007 by JT Dataworks |
| User email: Hidden
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| User
web site: www.jtdataworks.com |
| Used the services of HostWay USA for: over 3 years |
| Date when last
hosted by HostWay USA (as of Mar 02, 2007): Current customer |
| HostWay USA Web hosting
Plan used: Hidden |
| Customer support
rating: 7 |
| Webhost Technical quality
rating: 10 |
| HostWay USA Web hosting
services Cost/Value rating: 6 |
| Web hosting provider Overall
rating: 8 |
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I have been with Hostway for almost 4 years now and it has been a pretty good run. If they were competitive on pricing, I probably would stay.
Pros: Good infrastructure, good server speed, great functionality, great uptime, decent to good tech support, adequate billing support. They have a nice control panel, simple and intuitive that allows you to access all your domains and hosting accounts from a drop down menu. Even the basic hosting plan has some nice free add-ons like a blog, and a site builder for the do-it-yourselfer. The e-commerce cart is pretty good for a canned solution.
Cons: Pricing is not competitive. Also note that prices listed on this site are only if you pay a year in advance, and if you cancel, you do not get a refund for unused time. Prices are higher if you choose to pay on a monthly or quarterly basis. They also nickel and dime you for things that (I feel) should be included. It is extra for a referrer log, extra to add Urchin web stats, extra for sub domains, extra for clean mail plus... you get the idea. And the real dealbreaker for me is that they charge me $75 a year to be an "agent" and refer business to them! This fee cuts steeply into commissions earned and gives little incentive to stay. Talk about killing the goose that laid the golden egg. After looking at my last years Hostway statement, I realized I am probably better off moving myself and my clients to a better priced host.
So I'm shopping around.
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Excellent - Review
posted on Sep 19, 2005 by Wes |
| User email: Hidden
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| User
web site: Hidden |
| Used the services of HostWay USA for: 3 months - 1 year |
| Date when last
hosted by HostWay USA (as of Sep 19, 2005): Current customer |
| HostWay USA Web hosting
Plan used: Hidden |
| Customer support
rating: 10 |
| Webhost Technical quality
rating: 10 |
| HostWay USA Web hosting
services Cost/Value rating: 8 |
| Web hosting provider Overall
rating: 10 |
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After going through 2 previous hosts and having less than stellar support and up-time I'm extremely please with HostWay. My dedicated server is truly up 99.9% of the time and the last 6 months have been nothing but success for my sites. I simply have no complaints at all about HostWay and they've allowed me to forget about my hosting and focus on making money.
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Hostway poor business practices - Review
posted on Aug 25, 2005 by IanF |
| User email: n/a
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| User
web site: www.consumerrewards.com |
| Used the services of HostWay USA for: 1 year - 3 years |
| Date when last
hosted by HostWay USA (as of Aug 25, 2005): 3 months - 1 year ago |
| HostWay USA Web hosting
Plan used: Hidden |
| Customer support
rating: 1 |
| Webhost Technical quality
rating: 1 |
| HostWay USA Web hosting
services Cost/Value rating: 1 |
| Web hosting provider Overall
rating: 1 |
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A disturbing pattern of poor business practices, poor customer service, poor credit or billing practices and general customer dissatisfaction has emerged at Hostway.
A Google search reveals a number of disgruntled Hostway customers.
According to former Hostway customer mongrelly, "HOSTWAY NOT ALL IT SEEMS", drickman says, "MISLEADING ADVERTISING", fourofour states, "I AM VERY DISPLEASED BY THE SERVICE (OR LACK THEREOF), almcc2 declares, "AGGRESSIVELY UNHELPFUL TECHNICAL SUPPORT", mzarozinski writes "CUSTOMER SERVICE IN THE TOILET", from tman269, "HOSTWAY IS KILLING MY BUSINESS", m0213 states, "HOSTWAY.COM CHEATED ME", tom b says, "A REAL PAIN, I WILL NEVER DO BUSINESS WITH HOSTWAY AGAIN", sharks13, declares, "U WILL FAIL WHEN U TREAT PEOPLE LIKE CRAP" and playerline.com warns, "STAY AWAY". According to the Better Business Bureau of Chicago, they processed a total of 43 complaints about this company in their last standard reporting period.
These 43 complaints do not include the much greater number of complaints unreported to the BBB like the 10 illustrated above.
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[ Reviews 1
- 10 ]
[ Reviews 11 - 17 ]
This site is not connected with HostWay USA in any way.
The user reviews published here are solely user opinions and they should not be taken as a substitute for your own research, as well as they should not be relied
upon for making your decisions or any other purpose.
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