Reviews of HostWay USA
HostWay USA : User ReviewsWeb Host Site: http://www.hostway.com/
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HostWay USA web hosting plans listed at Best Host Ratings:
- Personal Linux Hosting
$8.95 / month, 150 MB Space, 10.0 GB transfer - Gold Linux
$13.95 / month, 600 MB Space, 50.0 GB transfer - Gold Windows
$17.95 / month, 600 MB Space, 50.0 GB transfer - Gold Plus Linux
$19.95 / month, 800 MB Space, 100.0 GB transfer - Gold Plus Windows
$26.95 / month, 600 MB Space, 50.0 GB transfer - Platinum Linux
$26.95 / month, 1200 MB Space, Unlimited transfer - Platinum Windows
$44.95 / month, 1200 MB Space, Unlimited transfer - WebSuccess Platinum Plus Linux
$44.95 / month, 2000 MB Space, Unlimited transfer - WebSuccess Platinum Plus Windows
$71.95 / month, 2000 MB Space, Unlimited transfer - WebSuccess Diamond Linux
$71.95 / month, 3000 MB Space, Unlimited transfer - WebSuccess Diamond Windows
$99.95 / month, 3000 MB Space, Unlimited transfer
HostWay USA average Uptime 99.914%
Based on 2233 days of uptime monitoring of 3 web sites hosted with HostWay USA
Click here for complete reliability report
Hostway Sucks
posted on Feb 15, 2010 by AnonymousUser email: n/a
Web site: n/a
Used the services of HostWay USA for: over 3 years
Date when last hosted by HostWay USA (as of Feb 15, 2010): Hidden
HostWay USA Web Hosting Plan used: Gold Plan
Customer support rating: 1
Webhost Technical quality rating: 1
HostWay USA Web hosting services Cost/Value rating: 1
Web hosting provider Overall rating: 1
I've been using Hostway for 10 years along with 2 or 3 other hosting companies. Hostway has by far the worst technical support that I've experienced.
With their Gold Plan you get a toll free tech support phone number. This sounds pretty good until you call them and realize their tech department is located in Bulgaria and they seem to no ability to figure out what is wrong with your server located in Chicago.
When your site goes down, in America, they might tell you that it is working fine in Bulgaria. My site was down for over a week before I was forced to rebuild it on a new server with a different company.
Thank you Hostway for being so crappy that you finally forced me to go to the trouble of finding a real hosting company! I wish I'd done it 10 years ago.
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They Make It Difficult To Leave
posted on Jan 12, 2010 by HiddenUser email: Hidden
Web site: Hidden
Used the services of HostWay USA for: over 3 years
Date when last hosted by HostWay USA (as of Jan 12, 2010): Less than 3 months ago
HostWay USA Web Hosting Plan used: Hidden
Customer support rating: 2
Webhost Technical quality rating: 5
HostWay USA Web hosting services Cost/Value rating: 1
Web hosting provider Overall rating: 2
We moved to GoDaddy because the support, price and dashboard feature are so much better than what Hostway offers. We weren't unhappy with Hostway, until we tried to move.
Our account moved from Valueweb to Hostway a number of years ago, to our surprise. But, the service worked, so we stayed.
Once we decided to move, we learned that our domain name was registered with someone we didn't know, Domain People. Trying to track down these folk ended up with multiple phone calls to a Vancouver, B.C. telno, which I ultimately discovered were be routed to BULGARIA, where the phone was being answered!!
When they insisted it would take 5 to 7 days to move the domain to GoDaddy as registrar, I got REAL nervous, and real serious. More phone calls finally got me in touch with a young man in Bulgaria who listened, and talked with someone higher up, and within an hour our domain was back in the U.S.A.
Domain People did what was right, our service was at GoDaddy and that would have been the end of the story, except....
A month after settling with Hostway and receiving an acknowledgement that our account was cancelled, Hostway began trying to collect for another months service claiming that the account was never cancelled, insisting they never sent the e-mail I received from them.
We had no complaint about Hostway for years, but, we never had any need to have contact with them.
My advice is FIRST find out where you domain is if you are with Hostway.
Second, compare GoDaddy prices to what you're paying to Hostway, we prepaid a multi-year service contract with GoDaddy for what we were paying Hostway for a single year, and the people at GoDaddy are a lot nicer.
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Bad Service Stay Away
posted on Jul 29, 2009 by JLillardUser email:
Web site: www.severalsites.com
Used the services of HostWay USA for: less than a month
Date when last hosted by HostWay USA (as of Jul 29, 2009): Current customer
HostWay USA Web Hosting Plan used: Valueweb
Customer support rating: 1
Webhost Technical quality rating: 1
HostWay USA Web hosting services Cost/Value rating: 1
Web hosting provider Overall rating: 1
I was with Valueweb for several years with really no problems. I get a email last Thursday that Hostway bought my account from Valueweb and ALL WENT DOWNHILL. First off you get Bulgaria when you call for help. After dealing with someone that couldn't understand what I was saying I finally got a person in Canada. After several hours on hold and so on I was told sorry, there is nothing we can do. My site was working before Hostway took over so why not now? And why can't they fix it? They kept telling me it was my problem, well me and my problem are moving to another company wonder how they will feel about that.
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Stay away from Hostway
posted on Jun 22, 2009 by HiddenUser email: Hidden
Web site: Hidden
Used the services of HostWay USA for: over 3 years
Date when last hosted by HostWay USA (as of Jun 22, 2009): Less than 3 months ago
HostWay USA Web Hosting Plan used: Platinum E commerce
Customer support rating: 1
Webhost Technical quality rating: 1
HostWay USA Web hosting services Cost/Value rating: 2
Web hosting provider Overall rating: 2
Like a few other reviews here, I have been with Hostway for many years and was entirely happy with their service, until just a few weeks ago. They shut down my E-commerce store without warning, accused me of using up too much of their server resource even though I had done nothing new to the site for years. Eventually it turned out that the technical problems were due to their trying to move my site to a new server, but they tried to make out it was me that abused their service. Tried and pleaded as I might I could not get them to resolve problems, all I got were emails about how they were passing the buck between their tech staff.
Nigh on 10 years as a loyal customer and they treated me like dirt for some problems that they themselves induced. Be warned!
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HostWay USA hosting services
posted on Jun 06, 2009 by John CornerUser email: Hidden
Web site: http://www.webhostingreviews.us/
Used the services of HostWay USA for: 3 months - 1 year
Date when last hosted by HostWay USA (as of Jun 06, 2009): 3 months - 1 year ago
HostWay USA Web Hosting Plan used: Starter
Customer support rating: 4
Webhost Technical quality rating: 3
HostWay USA Web hosting services Cost/Value rating: 4
Web hosting provider Overall rating: 3
I started out with this company maybe ten years ago and had nothing but good things to say about them. About 2 years prior to this writing something happened at the company. Their technical support now appears to be staffed by idiots. My PHP and MySQL content management system based site went down in 2008 and was not brought back to a working state for *4 weeks*!! That is ridiculous in todays Internet world. I should have made the move then but I had a history with the company so I stuck with it.
After some more recent problems with technical support I decided enough
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Horrible - unauthorized charges against credit card
posted on Jun 06, 2009 by HiddenUser email: Hidden
Web site: Hidden
Used the services of HostWay USA for: 3 months - 1 year
Date when last hosted by HostWay USA (as of Jun 06, 2009): Less than 3 months ago
HostWay USA Web Hosting Plan used: domain registration and website hosting
Customer support rating: 1
Webhost Technical quality rating: 2
HostWay USA Web hosting services Cost/Value rating: 1
Web hosting provider Overall rating: 1
I was a customer of ValueWeb for many years which was purchased by Hostway.
I started receiving nastygrams about charges to renew my account even though I was prepaid for a date two months further in future. Then, when the ValueWeb control panel was changed to Hostway, there was a severe degradation of service, the response time was horrible.
Even though I set my account settings to not renew and Hostway billing acknowledged that setting, they continued to send me nastygrams about being past due on my account even though my account was prepaid.
I have sent many, many emails to their billing department to cancel my service yet they still billed my credit card even though they were explicitly told they were not authorized. I have put in a refuse to pay with the credit card company and filed a complaint of fraud with my state's attorney general office.
This is one horrible company.
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Could not Agree more.
posted on Apr 13, 2009 by Labib BastaUser email:
Web site: www.miaincusa.com
Used the services of HostWay USA for: 1 year - 3 years
Date when last hosted by HostWay USA (as of Apr 13, 2009): Current customer
HostWay USA Web Hosting Plan used: Costco Plan
Customer support rating: 1
Webhost Technical quality rating: 1
HostWay USA Web hosting services Cost/Value rating: 1
Web hosting provider Overall rating: 1
After we have removed our website from them to another company, they surprised us with an email on Thursday APRIL 9th that our domain will expire Friday APRIL 10th. So, I called them on Friday AFTER HOURS (24/7) and tried to transfer the domain name somewhere else. To my surprise that the domain went on HOLD and they person in charge can not do anything about it. I HAVE TO CALL BACK ON MONDAY TO RESOLVE THE PROBLEM. The only way to resolve it is to renew the domain name for ONE MORE YEAR THROUGH THEM......
ARE THESE PEOPLE PENALIZING US BECAUSE WE HAVE MOVED OUR BUSINESS ELSEWHERE?!! AND WHAT WHITH THIS RIP-OFF OF $35.00 TO RENEW A FREEKIN’ DOMAIN NAME.... FOR ONE YEAR.... THIS IS POPOSTROUS.
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No customer service at all...
posted on Apr 13, 2009 by David CaputoUser email: Hidden
Web site: www.globalgayz.com
Used the services of HostWay USA for: over 3 years
Date when last hosted by HostWay USA (as of Apr 13, 2009): Current customer
HostWay USA Web Hosting Plan used: $50/month
Customer support rating: 1
Webhost Technical quality rating: 1
HostWay USA Web hosting services Cost/Value rating: 2
Web hosting provider Overall rating: 1
If you call on the weekend or don't have an hour to wait on hold. This company TOTALLY SUCKS. I was trying to get a simple DNS change, but since I called after 5 on a Friday, they said it wouldn't be done until Monday at the earliest. I called the "domain service center" on Monday, and it's been ten minutes now and I'm still on hold.
They bought ValueWeb and quickly turned it into "lack of value"-web.
Whatever you do, don't use Hostway/ValueWeb.
Just warning you.
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They have lost their way...
posted on Mar 30, 2009 by BobUser email: Hidden
Web site: www.thewindjammer.com
Used the services of HostWay USA for: over 3 years
Date when last hosted by HostWay USA (as of Mar 30, 2009): N/A
HostWay USA Web Hosting Plan used: Hidden
Customer support rating: 2
Webhost Technical quality rating: 4
HostWay USA Web hosting services Cost/Value rating: 3
Web hosting provider Overall rating: 3
I started out with this company maybe ten years ago and had nothing but good things to say about them. About 2 years prior to this writing something happened at the company. Their technical support now appears to be staffed by idiots. My PHP and MySQL content management system based site went down in 2008 and was not brought back to a working state for *4 weeks*!! That is ridiculous in todays Internet world. I should have made the move then but I had a history with the company so I stuck with it.
One more example. I had a question about my bill so I used their system, provided on their web site, after logging in and they sent a response telling me they could not supply any information until I provided the last 4 digits of my credit card or the last four characters of my password. Why didn't they ask for that on their support ticket form? I never got an answer because I just didn't go any further.
After some more recent problems with technical support I decided enough was enough and started looking elsewhere.
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The worst
posted on Mar 26, 2009 by steveUser email:
Web site: www.nuvexinc.com
Used the services of HostWay USA for: 1 month - 3 months
Date when last hosted by HostWay USA (as of Mar 26, 2009): Current customer
HostWay USA Web Hosting Plan used: not sure was "migrated" from Value Web
Customer support rating: 1
Webhost Technical quality rating: 1
HostWay USA Web hosting services Cost/Value rating: 1
Web hosting provider Overall rating: 1
I' listening to their on hold music now. It's been 33 minutes so far and this is the 5th call to try to resolve the problem. As soon as I have the time set aside I'm moving the two sites I have with them to another host. I strongly advise against using Hostway.
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