Reviews of HostWay USA
HostWay USA : User ReviewsWeb Host Site: http://www.hostway.com/
[Add To Favourites] [Submit a review]
HostWay USA web hosting plans listed at Best Host Ratings:
- Personal Linux Hosting
$8.95 / month, 150 MB Space, 10.0 GB transfer - Gold Linux
$13.95 / month, 600 MB Space, 50.0 GB transfer - Gold Windows
$17.95 / month, 600 MB Space, 50.0 GB transfer - Gold Plus Linux
$19.95 / month, 800 MB Space, 100.0 GB transfer - Gold Plus Windows
$26.95 / month, 600 MB Space, 50.0 GB transfer - Platinum Linux
$26.95 / month, 1200 MB Space, Unlimited transfer - Platinum Windows
$44.95 / month, 1200 MB Space, Unlimited transfer - WebSuccess Platinum Plus Linux
$44.95 / month, 2000 MB Space, Unlimited transfer - WebSuccess Platinum Plus Windows
$71.95 / month, 2000 MB Space, Unlimited transfer - WebSuccess Diamond Linux
$71.95 / month, 3000 MB Space, Unlimited transfer - WebSuccess Diamond Windows
$99.95 / month, 3000 MB Space, Unlimited transfer
HostWay USA average Uptime 99.896%
Based on 1706 days of uptime monitoring of 3 web sites hosted with HostWay USA
Click here for complete reliability report
Terrible Ethics
posted on Apr 28, 2010 by HiddenUser email: Hidden
Web site: Hidden
Used the services of HostWay USA for: Hidden
Date when last hosted by HostWay USA (as of Apr 28, 2010): Hidden
HostWay USA Web Hosting Plan used: Hidden
Customer support rating: 2
Webhost Technical quality rating: 1
HostWay USA Web hosting services Cost/Value rating: 1
Web hosting provider Overall rating: 1
There is no way for the client to cancel a subscription off of the website. AND, there's no way for a client to find out HOW to cancel a subscription if they are logged into the website. I searched for over two hours to figure out how to cancel my service. I finally did a google search, and came to this page: http://www.hostway.com/legal/billing_policy.html which I can't even get to from my client page.
NEVER AGAIN.
Webhost can reply to this review here
Hostway is Awful
posted on Apr 25, 2010 by HiddenUser email: Hidden
Web site: Hidden
Used the services of HostWay USA for: over 3 years
Date when last hosted by HostWay USA (as of Apr 25, 2010): Current customer
HostWay USA Web Hosting Plan used: Platinum
Customer support rating: 1
Webhost Technical quality rating: 1
HostWay USA Web hosting services Cost/Value rating: 1
Web hosting provider Overall rating: 1
Hostway used to be a great company. As of 2010, they suck. I need a reliable small business hosting plan with 24/7 support. I moved 10 sites away from Hostway. I have my major site to move, but Hostgator isn't the answer, where I have a dedicated (and slow) server. Any recommendations are appreciated. I will pay more for reliable, speedy service, but where is it?
Webhost can reply to this review here
Downhill Decade
posted on Mar 18, 2010 by BuckyUser email: Hidden
Web site: Hidden
Used the services of HostWay USA for: over 3 years
Date when last hosted by HostWay USA (as of Mar 18, 2010): Less than 3 months ago
HostWay USA Web Hosting Plan used: Gold
Customer support rating: 2
Webhost Technical quality rating: 5
HostWay USA Web hosting services Cost/Value rating: 5
Web hosting provider Overall rating: 1
I see numerous reviews here which mimic my experience. When I joined nearly a decade ago, they were great. No they suck. It's a clear progression and it's reassuring to see how many other people agree. It's not just me they've been picking on. My worst complaint is that they change things without my permission! Something as basic as my e-mail user id suddenly stoped working when they changed it's format without asking! They take my money, claiming to support "unlimited" e-mail aliases then, two months later, switch the control panel screens all around so that you can only see 250 of them. Go back a year, when they told me that I had some specific amount of storage. When I tried to use half of it, I got an error. When I FINALLY got through to an English-speaking human, they told me that the server was full. It was like saying "Yeah, we're open 24 hours, just not all in a row."
Webhost can reply to this review here
Hostway server problesm
posted on Mar 17, 2010 by Shawn AlaldioUser email:
Web site: www.K38WaterSafety.com
Used the services of HostWay USA for: over 3 years
Date when last hosted by HostWay USA (as of Mar 17, 2010): N/A
HostWay USA Web Hosting Plan used: Gold
Customer support rating: 1
Webhost Technical quality rating: 1
HostWay USA Web hosting services Cost/Value rating: 8
Web hosting provider Overall rating: 1
My time with Hostway is coming to an end. My site is constantly down for database errors. Technical support will not respond in a timely fashion so when the database is up and running they do not see a problem. The servers have broken links and multiple issues as they tell me and have had to move my site several times. This is an ongoing problem and chronic. I'm changing to another company.
Webhost can reply to this review here
Hostway means trouble!
posted on Feb 18, 2010 by Peter BlumtrittUser email:
Web site: Hidden
Used the services of HostWay USA for: over 3 years
Date when last hosted by HostWay USA (as of Feb 18, 2010): Less than 3 months ago
HostWay USA Web Hosting Plan used: Gold
Customer support rating: 1
Webhost Technical quality rating: 1
HostWay USA Web hosting services Cost/Value rating: 2
Web hosting provider Overall rating: 1
What a terrible, terrible company. Apart from the fact that their servers and support suck they are also hopelessly disorganized and incapable. Months ago I ordered some services with them. They said they couldn't charge my credit card - which is used for 20-30 online transactons each month elsewhere without a single problem - and advised me to pay via Paypal which I did. I sent them all of Paypal's transaction details - not only once but about 10 times since they kept sending reminders about "non-payment". Now, after 4 months they have suddenly charged my credit card for the same amount, saying that they never received my Paypal pament which is of course nonsense - I have all proof that it was paid. And their billing support doesn't even bother to reply anymore.
STAY AWAY - under all circumstances. Hostway means trouble on all levels!
Webhost can reply to this review here
Hostway Sucks
posted on Feb 15, 2010 by AnonymousUser email: n/a
Web site: n/a
Used the services of HostWay USA for: over 3 years
Date when last hosted by HostWay USA (as of Feb 15, 2010): Hidden
HostWay USA Web Hosting Plan used: Gold Plan
Customer support rating: 1
Webhost Technical quality rating: 1
HostWay USA Web hosting services Cost/Value rating: 1
Web hosting provider Overall rating: 1
I've been using Hostway for 10 years along with 2 or 3 other hosting companies. Hostway has by far the worst technical support that I've experienced.
With their Gold Plan you get a toll free tech support phone number. This sounds pretty good until you call them and realize their tech department is located in Bulgaria and they seem to no ability to figure out what is wrong with your server located in Chicago.
When your site goes down, in America, they might tell you that it is working fine in Bulgaria. My site was down for over a week before I was forced to rebuild it on a new server with a different company.
Thank you Hostway for being so crappy that you finally forced me to go to the trouble of finding a real hosting company! I wish I'd done it 10 years ago.
Webhost can reply to this review here
They Make It Difficult To Leave
posted on Jan 12, 2010 by HiddenUser email: Hidden
Web site: Hidden
Used the services of HostWay USA for: over 3 years
Date when last hosted by HostWay USA (as of Jan 12, 2010): Less than 3 months ago
HostWay USA Web Hosting Plan used: Hidden
Customer support rating: 2
Webhost Technical quality rating: 5
HostWay USA Web hosting services Cost/Value rating: 1
Web hosting provider Overall rating: 2
We moved to GoDaddy because the support, price and dashboard feature are so much better than what Hostway offers. We weren't unhappy with Hostway, until we tried to move.
Our account moved from Valueweb to Hostway a number of years ago, to our surprise. But, the service worked, so we stayed.
Once we decided to move, we learned that our domain name was registered with someone we didn't know, Domain People. Trying to track down these folk ended up with multiple phone calls to a Vancouver, B.C. telno, which I ultimately discovered were be routed to BULGARIA, where the phone was being answered!!
When they insisted it would take 5 to 7 days to move the domain to GoDaddy as registrar, I got REAL nervous, and real serious. More phone calls finally got me in touch with a young man in Bulgaria who listened, and talked with someone higher up, and within an hour our domain was back in the U.S.A.
Domain People did what was right, our service was at GoDaddy and that would have been the end of the story, except....
A month after settling with Hostway and receiving an acknowledgement that our account was cancelled, Hostway began trying to collect for another months service claiming that the account was never cancelled, insisting they never sent the e-mail I received from them.
We had no complaint about Hostway for years, but, we never had any need to have contact with them.
My advice is FIRST find out where you domain is if you are with Hostway.
Second, compare GoDaddy prices to what you're paying to Hostway, we prepaid a multi-year service contract with GoDaddy for what we were paying Hostway for a single year, and the people at GoDaddy are a lot nicer.
Webhost can reply to this review here
Bad Service Stay Away
posted on Jul 29, 2009 by JLillardUser email:
Web site: www.severalsites.com
Used the services of HostWay USA for: less than a month
Date when last hosted by HostWay USA (as of Jul 29, 2009): Current customer
HostWay USA Web Hosting Plan used: Valueweb
Customer support rating: 1
Webhost Technical quality rating: 1
HostWay USA Web hosting services Cost/Value rating: 1
Web hosting provider Overall rating: 1
I was with Valueweb for several years with really no problems. I get a email last Thursday that Hostway bought my account from Valueweb and ALL WENT DOWNHILL. First off you get Bulgaria when you call for help. After dealing with someone that couldn't understand what I was saying I finally got a person in Canada. After several hours on hold and so on I was told sorry, there is nothing we can do. My site was working before Hostway took over so why not now? And why can't they fix it? They kept telling me it was my problem, well me and my problem are moving to another company wonder how they will feel about that.
Webhost can reply to this review here
Stay away from Hostway
posted on Jun 22, 2009 by HiddenUser email: Hidden
Web site: Hidden
Used the services of HostWay USA for: over 3 years
Date when last hosted by HostWay USA (as of Jun 22, 2009): Less than 3 months ago
HostWay USA Web Hosting Plan used: Platinum E commerce
Customer support rating: 1
Webhost Technical quality rating: 1
HostWay USA Web hosting services Cost/Value rating: 2
Web hosting provider Overall rating: 2
Like a few other reviews here, I have been with Hostway for many years and was entirely happy with their service, until just a few weeks ago. They shut down my E-commerce store without warning, accused me of using up too much of their server resource even though I had done nothing new to the site for years. Eventually it turned out that the technical problems were due to their trying to move my site to a new server, but they tried to make out it was me that abused their service. Tried and pleaded as I might I could not get them to resolve problems, all I got were emails about how they were passing the buck between their tech staff.
Nigh on 10 years as a loyal customer and they treated me like dirt for some problems that they themselves induced. Be warned!
Webhost can reply to this review here
HostWay USA hosting services
posted on Jun 06, 2009 by John CornerUser email: Hidden
Web site: http://www.webhostingreviews.us/
Used the services of HostWay USA for: 3 months - 1 year
Date when last hosted by HostWay USA (as of Jun 06, 2009): 3 months - 1 year ago
HostWay USA Web Hosting Plan used: Starter
Customer support rating: 4
Webhost Technical quality rating: 3
HostWay USA Web hosting services Cost/Value rating: 4
Web hosting provider Overall rating: 3
I started out with this company maybe ten years ago and had nothing but good things to say about them. About 2 years prior to this writing something happened at the company. Their technical support now appears to be staffed by idiots. My PHP and MySQL content management system based site went down in 2008 and was not brought back to a working state for *4 weeks*!! That is ridiculous in todays Internet world. I should have made the move then but I had a history with the company so I stuck with it.
After some more recent problems with technical support I decided enough
Webhost can reply to this review here
This site is not connected with HostWay USA in any way. The user reviews published here are solely user opinions and they should not be taken as a substitute for your own research, as well as they should not be relied upon for making your decisions or any other purpose.