Signed up for domain and hosting and was charged. Ordered bus. cards and graphics for co. vehicle. I was Sent an email several hours later stating domain not available. I had to cancel bus.cards & graphics at steep cancellation fee. I then went thru Yahoo and paid them. Contacted next day by Host Gator and was told that it was a mistake, domain is available and already registered to me. I requested refund as I already signed up with Yahoo with different domain. They are refusing refund on the domain fee and state the other is already back on my corporate card. This is a lie, it is not. The site states 45 day money back satisfaction warranty and a refund the same day if not happy. It has been a week now and I just received an email stating to let them know if I did not see the credit by the end of the month. Of course they state this refund (if and when I get it) will not include the domain fee. I have several emails from them stating that it was completely their fault and they are sorry that I lost money on advertising media, but they refuse to give me a total refund. Stay away from them. Although Yahoo was a little more expensive, they have been great and bill me for only 3-months at a time. They also have unlimited space and bandwidth. I should have known the great price of Host Gator came with a steeper price. I paid $50.00 to cancel my cards and graphics and another $20 to Host Gator. Now I need to take the morning off to go to my bank and get them to do a charge back. Beware.......of Host Gator