Reviews of HostGator.com
HostGator.com : User ReviewsWeb Host Site: http://www.hostgator.com
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HostGator is one of the world's top 10 largest web hosting companies with more than 2,200,000 hosted domains. We have over 260 employees to provide you superior around the clock support. We are the perfect choice whether you are looking for business, personal, or even Fortune 500 hosting. Every web hosting plan comes with a 45 day money back guarantee, 99.9% uptime guarantee, and is fully guaranteed by the owner himself. If you ever have a problem with the regular support, just ask that your ticket be assigned to Brent and he will personally take the time to give you the VIP attention that you deserve.
[Read our editor's review of HostGator.com]
HostGator.com web hosting plans listed at Best Host Ratings:
- Hatchling
$6.95 / month, Unlimited Space, Unlimited transfer - Baby
$9.95 / month, Unlimited Space, Unlimited transfer - Swamp
$14.95 / month, Unlimited Space, Unlimited transfer - Aluminum Reseller
$24.95 / month, 24000 MB Space, 250.0 GB transfer - Basic Dedicated Server
$174.00 / month, 80000 MB Space, 1500.0 GB transfer
HostGator.com average Uptime 99.909%
Based on 2233 days of uptime monitoring of 5 web sites hosted with HostGator.com
Click here for complete reliability report
It's the worst hosting
posted on Feb 26, 2008 by ArmanUser email: Hidden
Web site: Hidden
Used the services of HostGator.com for: 3 months - 1 year
Date when last hosted by HostGator.com (as of Feb 26, 2008): Less than 3 months ago
HostGator.com Web Hosting Plan used: Hidden
Customer support rating: 1
Webhost Technical quality rating: 1
HostGator.com Web hosting services Cost/Value rating: 1
Web hosting provider Overall rating: 1
Yes it's the worst hosting I have ever seen. Their support don't work at all. Don't host with them.
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Setup fast with Shared SSL
posted on Feb 19, 2008 by AnonymousUser email: n/a
Web site: n/a
Used the services of HostGator.com for: N/A
Date when last hosted by HostGator.com (as of Feb 19, 2008): N/A
HostGator.com Web Hosting Plan used: Hidden
Customer support rating: 9
Webhost Technical quality rating: 9
HostGator.com Web hosting services Cost/Value rating: 10
Web hosting provider Overall rating: 9
Having unlimited domains adds tremendous value to the product. Some host provides allow sub-domains, but you will see them written as www.subdomain.maindomain.com. In Gator each you just type in www.subdomain.com.
I added 5 sites all running at nice speed.
With unlimited domains the cost is really excellent.
Tech support was helpful and initally a little lacking in helping me get my SSL paths straightened in my order forms. They saw I new enough that they went ahead and helped with the scripting, which led to a fairly quick successful install of my SSL order forms.
Chat live was with little or no waiting a few times. Phone support was very fast.
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Excellent
posted on Feb 08, 2008 by Walter VictorUser email: Hidden
Web site: http://links.scrabblestop.com
Used the services of HostGator.com for: 1 year - 3 years
Date when last hosted by HostGator.com (as of Feb 08, 2008): Current customer
HostGator.com Web Hosting Plan used: Hidden
Customer support rating: 10
Webhost Technical quality rating: 10
HostGator.com Web hosting services Cost/Value rating: 10
Web hosting provider Overall rating: 10
Earlier in the week, my site was the victim of an attack, causing others hosted on my shared server to suffer. My site was taken offline, but, here's the good part. HostGator actually phoned me to let me know what had happened and discussed options to fix it.
My previous host simply would disable the site and not email, phone, nothing.
In addition, any other request for support or simple questions are always answered very promptly.
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Good Service, Great Price
posted on Feb 01, 2008 by Michael ButcherUser email: Hidden
Web site: Hidden
Used the services of HostGator.com for: 3 months - 1 year
Date when last hosted by HostGator.com (as of Feb 01, 2008): Current customer
HostGator.com Web Hosting Plan used: Hidden
Customer support rating: 9
Webhost Technical quality rating: 8
HostGator.com Web hosting services Cost/Value rating: 10
Web hosting provider Overall rating: 8
I was a little skeptical about using a hosting provider so... well, so cheap. I'd been used to paying about $25 - $35 / month for my hosting. However, HostGator has proven to be quite stable, offers a host of features that many of my local providers can't match, and have excellent support staff who have always managed to help me out with any problems. Great service in comparison to the couple dozen or so providers I have dealt with since I first started creating websites about 15 years ago.
I have no desire to be a reseller, but I have been recommending HostGator to my clients. Everyone who has moved to them has been pleased so far. The only issue I have run into on a regular basis is the port number for the SMTP servers is often set at 26 (rather than 25, which is the default in most email software). Once I figured that one out, things have gone quite smoothly.
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Up time good, but....
posted on Dec 05, 2007 by Mitzi VanSantUser email: Hidden
Web site: Hidden
Used the services of HostGator.com for: 3 months - 1 year
Date when last hosted by HostGator.com (as of Dec 05, 2007): Current customer
HostGator.com Web Hosting Plan used: Hidden
Customer support rating: 1
Webhost Technical quality rating: 5
HostGator.com Web hosting services Cost/Value rating: 6
Web hosting provider Overall rating: 4
Access is no problem, but the after sale support is very poor. I agree with other reviews that SPAM from their servers is a huge problem. Yahoo has gray-listed such that ALL hostgator originated email goes to my SPAM box. Prevents or complicates forwarding emails. I also needed to use Front Page extensions and couldn't get them to load. Got support fairly quickly, but the feature is still not working correctly. So now what do I do?... I want to add another domain to the site, but am not comfortable doing that.
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It used to run fast
posted on Oct 25, 2007 by Alan KayUser email: Hidden
Web site: n/a
Used the services of HostGator.com for: 1 year - 3 years
Date when last hosted by HostGator.com (as of Oct 25, 2007): Current customer
HostGator.com Web Hosting Plan used: Hidden
Customer support rating: 1
Webhost Technical quality rating: 1
HostGator.com Web hosting services Cost/Value rating: 5
Web hosting provider Overall rating: 1
They where good when my site had no problems, but when problems arise the support staff can't do shit all they do is tell you to open a support ticket so they can take their sweet ass time responding to you. They seem to have an interest in getting new customers and leaving the old ones to fend for themselves. Well one thing is for certain they lost me as a customers and will loose many more in the future
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Host Gator Hosting Low Price, Low Support
posted on Sep 30, 2007 by Jerry DavisUser email:
Web site: http://www.whoisthebestwebhost.com
Used the services of HostGator.com for: 1 year - 3 years
Date when last hosted by HostGator.com (as of Sep 30, 2007): 3 months - 1 year ago
HostGator.com Web Hosting Plan used: Hidden
Customer support rating: 1
Webhost Technical quality rating: 5
HostGator.com Web hosting services Cost/Value rating: 10
Web hosting provider Overall rating: 5
I really liked HostGator's price, the only downfall is support is slow and iffy at best.
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Can't email to Yahoo addresses??
posted on Jul 05, 2007 by AnonymousUser email: Hidden
Web site: Hidden
Used the services of HostGator.com for: 1 year - 3 years
Date when last hosted by HostGator.com (as of Jul 05, 2007): Current customer
HostGator.com Web Hosting Plan used: Hidden
Customer support rating: 4
Webhost Technical quality rating: 2
HostGator.com Web hosting services Cost/Value rating: 5
Web hosting provider Overall rating: 4
I switched to these guys & have had nothing but issues ever since. I resell hosting for my web design clients & switching to them took so long I lost clients from it (great way to start). Ever since I have had issues with email, spam, among other problem. Support is lacking. They claim to have Instant Message & phone support, but they are simply sales people given very basic info, so if you have a question any more difficult than something a monkey can answer, you will get the dreaded canned "Please email support@hostgator.com" response. So basically, they only provide email support. This just makes problems last for days because of the slow communication.
Lastly, I now have a problem that any email sent to a Yahoo email address, never gets to them. After weeks of waiting to get this solved I received a response saying that yahoo would not respond to their emails, so there is nothing they can do about it. That is right folks, I am now looking at 20 angry clients that are running businesses, but cannot send emails to yahoo addresses. I am now looking to switch before I lose more clients because of this rediculous problem.
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Worst webhost provider
posted on Jul 02, 2007 by alem melakuUser email:
Web site: Hidden
Used the services of HostGator.com for: 3 months - 1 year
Date when last hosted by HostGator.com (as of Jul 02, 2007): Current customer
HostGator.com Web Hosting Plan used: Hidden
Customer support rating: 10
Webhost Technical quality rating: 10
HostGator.com Web hosting services Cost/Value rating: 10
Web hosting provider Overall rating: 10
I am really disappointed by their customer services. They are one of the worst when it comes to customer service
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Good support
posted on May 21, 2007 by AlexUser email: Hidden
Web site: Hidden
Used the services of HostGator.com for: 1 month - 3 months
Date when last hosted by HostGator.com (as of May 21, 2007): Current customer
HostGator.com Web Hosting Plan used: Hidden
Customer support rating: 10
Webhost Technical quality rating: 10
HostGator.com Web hosting services Cost/Value rating: 10
Web hosting provider Overall rating: 10
I have used the online chat support and it is great. You do not need to wait at all to get the answer you needed.
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