Reviews of HostGator.com
HostGator.com : User ReviewsWeb Host Site: http://www.hostgator.com
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HostGator is one of the world's top 10 largest web hosting companies with more than 2,200,000 hosted domains. We have over 260 employees to provide you superior around the clock support. We are the perfect choice whether you are looking for business, personal, or even Fortune 500 hosting. Every web hosting plan comes with a 45 day money back guarantee, 99.9% uptime guarantee, and is fully guaranteed by the owner himself. If you ever have a problem with the regular support, just ask that your ticket be assigned to Brent and he will personally take the time to give you the VIP attention that you deserve.
[Read our editor's review of HostGator.com]
HostGator.com web hosting plans listed at Best Host Ratings:
- Hatchling
$6.95 / month, Unlimited Space, Unlimited transfer - Baby
$9.95 / month, Unlimited Space, Unlimited transfer - Swamp
$14.95 / month, Unlimited Space, Unlimited transfer - Aluminum Reseller
$24.95 / month, 24000 MB Space, 250.0 GB transfer - Basic Dedicated Server
$174.00 / month, 80000 MB Space, 1500.0 GB transfer
HostGator.com average Uptime 99.909%
Based on 2233 days of uptime monitoring of 5 web sites hosted with HostGator.com
Click here for complete reliability report
Ok until you try to cancel
posted on Nov 23, 2009 by JonUser email: Hidden
Web site: n/a
Used the services of HostGator.com for: 1 year - 3 years
Date when last hosted by HostGator.com (as of Nov 23, 2009): Less than 3 months ago
HostGator.com Web Hosting Plan used: middle range
Customer support rating: 4
Webhost Technical quality rating: 8
HostGator.com Web hosting services Cost/Value rating: 6
Web hosting provider Overall rating: 7
The service was ok, but in trying to cancel my service I was forced to send 4 emails. For the price (on the high end of average) I'm sure you can do better.
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Crappiest Service Ever
posted on Oct 07, 2009 by Gavin PUser email:
Web site: www.ImNotTelling.com
Used the services of HostGator.com for: 1 year - 3 years
Date when last hosted by HostGator.com (as of Oct 07, 2009): N/A
HostGator.com Web Hosting Plan used: Business Plan
Customer support rating: 1
Webhost Technical quality rating: 1
HostGator.com Web hosting services Cost/Value rating: 1
Web hosting provider Overall rating: 1
SO I called in and told the person that there was a problem with my phpMyAdmin application. I could not see the table names on the right hand side of the screen. There was an error saying there were no tables in the db. The only other problem was it would not preform a backup... Other than that everything was working fine. I could browse my tables and pull my data. First I get an email saying that they could not replicate the issue and that the db was file... He sent text showing all the tables were intact. Then I sent back an email saying that the problem was with the phpMyAdmin and not the DB itself. Anyway I then get an email saying that my db is corrupted and was deleted.
YES, THEY ACTUALLY DELETED THE DATABASE!!!
There are no backups for the last two weeks (One of the reason I openned the ticket). Then after being given the run around for hour and hours I finally have given up.
They have no backup files themselves????
I was going to be running my business from this server. How can I do that now? I have no faith in the company now I will move the whole site before going live... While it is in development I'll just have to make sure I backup every time I stop working for hte night.
I have done support in the past for Banks and other businesses and if I ever just deleted a DB I'm sure I would have been fired on the spot.
Bad Company, I just don't trust them anymore.
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There OK
posted on Apr 03, 2009 by Fred SmithersUser email:
Web site: www.smithers.com
Used the services of HostGator.com for: 1 month - 3 months
Date when last hosted by HostGator.com (as of Apr 03, 2009): Less than 3 months ago
HostGator.com Web Hosting Plan used: Host Gator
Customer support rating: 6
Webhost Technical quality rating: 5
HostGator.com Web hosting services Cost/Value rating: 6
Web hosting provider Overall rating: 5
They're ok..but I would not recommend them.
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Overselling on my server so it's goodbye
posted on Mar 16, 2009 by Stuart ThorburnUser email:
Web site: http://imhustle.com
Used the services of HostGator.com for: 1 year - 3 years
Date when last hosted by HostGator.com (as of Mar 16, 2009): Current customer
HostGator.com Web Hosting Plan used: Business
Customer support rating: 4
Webhost Technical quality rating: 4
HostGator.com Web hosting services Cost/Value rating: 5
Web hosting provider Overall rating: 5
Everything was fine until recently and now it's 50/50 if I get on my sites or get a 500 error. This is entirely due to overselling and not as 'customer services' tried to say 'incorrectly set-up sites' - how come they've been running fine for months then?
Your sites are your store front so if customers can't even see them it's bye bye to my customers and Hostgator!
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Works for me
posted on Mar 14, 2009 by HiddenUser email: Hidden
Web site: Hidden
Used the services of HostGator.com for: 3 months - 1 year
Date when last hosted by HostGator.com (as of Mar 14, 2009): Current customer
HostGator.com Web Hosting Plan used: Baby
Customer support rating: 10
Webhost Technical quality rating: 10
HostGator.com Web hosting services Cost/Value rating: 10
Web hosting provider Overall rating: 10
Easy to contact. Easy to set up. Easy to get tech support, who are helpful. Cost is low. I am going to move another one of my domains here.
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Overall Good Hosting
posted on Nov 30, 2008 by Amy GeistUser email: Hidden
Web site: www.labtests.md/std-testing-panel.php
Used the services of HostGator.com for: 3 months - 1 year
Date when last hosted by HostGator.com (as of Nov 30, 2008): Current customer
HostGator.com Web Hosting Plan used: Hidden
Customer support rating: 10
Webhost Technical quality rating: 8
HostGator.com Web hosting services Cost/Value rating: 10
Web hosting provider Overall rating: 10
I believe that the hosting overall is good. However, their terms of service only allows 50,000 inodes to be used even though they say they have unlimited domains...
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Awful
posted on Jun 12, 2008 by CynthiaUser email: Hidden
Web site: n/a
Used the services of HostGator.com for: less than a month
Date when last hosted by HostGator.com (as of Jun 12, 2008): Less than 3 months ago
HostGator.com Web Hosting Plan used: Hidden
Customer support rating: 1
Webhost Technical quality rating: 1
HostGator.com Web hosting services Cost/Value rating: 1
Web hosting provider Overall rating: 1
I signed up for HostGator two days ago and I haven't even been able to get my site set up because the connection to the server keeps dropping. Can't upload, download, zip files, unzip files without the connection dying on me. Customer support said the problem must be with my computer... even though when I ssh'd out to another site and then attempted to connect to HostGator I still couldn't do it...
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Believe this
posted on Apr 22, 2008 by RBUser email: Hidden
Web site: n/a
Used the services of HostGator.com for: less than a month
Date when last hosted by HostGator.com (as of Apr 22, 2008): Less than 3 months ago
HostGator.com Web Hosting Plan used: Hidden
Customer support rating: 1
Webhost Technical quality rating: 1
HostGator.com Web hosting services Cost/Value rating: 1
Web hosting provider Overall rating: 1
Signed up for domain and hosting and was charged. Ordered bus. cards and graphics for co. vehicle. I was Sent an email several hours later stating domain not available. I had to cancel bus.cards & graphics at steep cancellation fee. I then went thru Yahoo and paid them. Contacted next day by Host Gator and was told that it was a mistake, domain is available and already registered to me. I requested refund as I already signed up with Yahoo with different domain. They are refusing refund on the domain fee and state the other is already back on my corporate card. This is a lie, it is not. The site states 45 day money back satisfaction warranty and a refund the same day if not happy. It has been a week now and I just received an email stating to let them know if I did not see the credit by the end of the month. Of course they state this refund (if and when I get it) will not include the domain fee. I have several emails from them stating that it was completely their fault and they are sorry that I lost money on advertising media, but they refuse to give me a total refund. Stay away from them. Although Yahoo was a little more expensive, they have been great and bill me for only 3-months at a time. They also have unlimited space and bandwidth. I should have known the great price of Host Gator came with a steeper price. I paid $50.00 to cancel my cards and graphics and another $20 to Host Gator. Now I need to take the morning off to go to my bank and get them to do a charge back. Beware.......of Host Gator
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Horrible Tech Support
posted on Mar 18, 2008 by Chris NicholsUser email: Hidden
Web site: Hidden
Used the services of HostGator.com for: 1 year - 3 years
Date when last hosted by HostGator.com (as of Mar 18, 2008): N/A
HostGator.com Web Hosting Plan used: Hidden
Customer support rating: 5
Webhost Technical quality rating: 1
HostGator.com Web hosting services Cost/Value rating: 3
Web hosting provider Overall rating: 5
Uptime is about the only thing positive I can say about Hostgator. Twice I've upgraded to better servers and both times Hostgator took a week longer than they should have, and both times they screwed up my site on the old server and failed to propertly set up my new server.
Here is a transcript of our online chat log:
info: Please wait for a HostGator operator to respond.
info: A HostGator operator should be with you shortly! Thank you for your patience.
info: Welcome to HostGator Live Chat! You are now chatting with 'James Z.'
James Z.: Welcome to HostGator, how may I assist you?
Alan *****: I need to get ticket NER-2506442 resolved. It's now been 1 1/2 days and 8 days since you guys started transferring one website and one database from our old server to our new server. I need someone to fix the problem and confirm that it's fixed rather than just asking a question so that the time to respond starts over.
James Z.: You will need to wait for a reply it is still being processed.
Alan *****: The person fixing this problem will know if they fixed it, if they know what they're doing.
Alan *****: Asking me to try again, means they don't know how to fix it
James Z.: Is there anything else I can of for you.
Alan *****: Guess not
Every time we call they claim everything will be fixed in an hour and yet 9 days later, our server is still screwed up. We are now switching to godaddy because we have no other choice. If you have weeks on end to deal with incompetent people, sign up for hostgator.com.
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Used to be good, terrible now
posted on Mar 16, 2008 by BluecakeUser email: Hidden
Web site: Hidden
Used the services of HostGator.com for: 3 months - 1 year
Date when last hosted by HostGator.com (as of Mar 16, 2008): Current customer
HostGator.com Web Hosting Plan used: Hidden
Customer support rating: 1
Webhost Technical quality rating: 3
HostGator.com Web hosting services Cost/Value rating: 8
Web hosting provider Overall rating: 4
Support is really awful. They are not trained or skilled to deal with technical support. They used to be very reliable hosting, excellent uptime for about nine months. However starting end of Feb 2008 they did some overnight server maintenance and everyone started having problems ever since then. I am contacting support on a daily basis, sites are always down, FTP and email down, customers complaining and HG tell me it's my ISP. So I have several third party site monitoring services put in place and another logging issues from another country and despite all these showing the server down frequently, HG won't acknowledge the problem, least of all resolve it. And they don't accept third party logs and they won't monitor themselves to look for issues. And unfortunately I'm not going to pay for reseller hosting for sites only HG can see. Three weeks and no resolution, I'm moving on.
They used to be really good, hence all the top hosting reviews, however, don't waste your time now. Customer and service and support has always been below average though.
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