Reviews of GoDaddy
GoDaddy : User ReviewsWeb Host Site: https://www.godaddy.com/
[Add To Favourites] [Submit a review]
GoDaddy.com takes the uncertainty out of hosting - and puts service, performance and value back in. No matter which hosting type or plan you choose, your site receives 24/7 maintenance and protection in our world-class data center.
GoDaddy web hosting plans listed at Best Host Ratings:
- Economy hosting plan
$3.16 / month, 500 MB Space, 25.0 GB transfer - Deluxe hosting plan Linux
$7.96 / month, 2000 MB Space, 100.0 GB transfer - Deluxe hosting plan Windows
$7.96 / month, 2000 MB Space, 100.0 GB transfer - Premium hosting plan Linux
$15.69 / month, 4000 MB Space, 200.0 GB transfer - Premium hosting plan Windows
$15.69 / month, 4000 MB Space, 200.0 GB transfer
GoDaddy average Uptime 99.950%
Based on 2233 days of uptime monitoring of 4 web sites hosted with GoDaddy
Click here for complete reliability report
Great easy to use site and 50/50 customer srvice
posted on Feb 11, 2012 by A BETTER DJ AND PHOTOGRAPHERUser email:
Web site: HTTP//:WWW.ABETTERDJ.NET
Used the services of GoDaddy for: 1 year - 3 years
Date when last hosted by GoDaddy (as of Feb 11, 2012): Current customer
GoDaddy Web Hosting Plan used: WEBSITE TONIGHT
Customer support rating: 10
Webhost Technical quality rating: 10
GoDaddy Web hosting services Cost/Value rating: 10
Web hosting provider Overall rating: 10
I love our GoDaddy site! It's easy to use, fast loading, looks great, and 50% of the time when I call for help I get somebody that goes the extra mile and helps me solve my problem/answers questions. Check out our site at http://www.abetterdj.net
Webhost can reply to this review here
GoDaddy has difficult setup & is slow
posted on Jan 16, 2012 by Yoli NockUser email: Hidden
Web site: www.hottubsplus.biz
Used the services of GoDaddy for: 1 year - 3 years
Date when last hosted by GoDaddy (as of Jan 16, 2012): N/A
GoDaddy Web Hosting Plan used: Go Daddy & Intuit
Customer support rating: 3
Webhost Technical quality rating: 3
GoDaddy Web hosting services Cost/Value rating: 3
Web hosting provider Overall rating: 4
Designing a website with GoDaddy has been quite difficult, user unfriendly and slow. I have just relaunched my website with Intuit and I am so please with how easy it is to designed. I'm done with the days of GoDaddy frustration.
Webhost can reply to this review here
Godaddy is disappointing
posted on Jan 12, 2012 by Dina KUser email: Hidden
Web site: Hidden
Used the services of GoDaddy for: over 3 years
Date when last hosted by GoDaddy (as of Jan 12, 2012): Hidden
GoDaddy Web Hosting Plan used: Hidden
Customer support rating: 1
Webhost Technical quality rating: 1
GoDaddy Web hosting services Cost/Value rating: 2
Web hosting provider Overall rating: 1
Godaddy is the absolute worst, I just had a customer service person fight with me to tell me the problem with our website is with the ISP not them...only to ask for (demand, since he refused at first) a manager who then disclosed that they were having problems with one of their servers...that they know of it, but then can't guarantee when or if it will be resolved, really? We've been calling them for the same problem for over 6 weeks. We have a website that works sometimes and doesn't work sometimes, and they think that is okay? Word of advice for small business owners, GoDaddy is not user friendly and they can care less about how their problems impact your business/bottom line. If your website is important to your company don't use GoDaddy. I recommend finding a customer service focused company, which clearly they are not. That's what my company is currently doing and it's a hassle and expensive to move a website with database, etc.
Webhost can reply to this review here
GoDaddy Support does not want to help.
posted on Dec 30, 2011 by HiddenUser email: Hidden
Web site: www.soundhospitality.com
Used the services of GoDaddy for: over 3 years
Date when last hosted by GoDaddy (as of Dec 30, 2011): Current customer
GoDaddy Web Hosting Plan used: Web and E-mail Hosting
Customer support rating: 1
Webhost Technical quality rating: 2
GoDaddy Web hosting services Cost/Value rating: 4
Web hosting provider Overall rating: 2
Since 12/21/11 I have been dealing with a slow GoDaddy POP3 Server response. Different Offices and Different ISP's. I have reported it to GoDaddy and provided all the TRACERT and PING screenshots they requested. To my complete shock the deny the obvious timeout proof I have provided them and instead try to blame the mail Client or ISP.
Their support staff is trained to not accept any responsibility and act as if GoDaddy servers are infallible.
STAY AWAY FROM GODADDY.
Webhost can reply to this review here
GoDaddy Support just wants you to get off the phone
posted on Jun 29, 2011 by HiddenUser email: Hidden
Web site: Hidden
Used the services of GoDaddy for: Hidden
Date when last hosted by GoDaddy (as of Jun 29, 2011): Current customer
GoDaddy Web Hosting Plan used: Hidden
Customer support rating: 1
Webhost Technical quality rating: 4
GoDaddy Web hosting services Cost/Value rating: 4
Web hosting provider Overall rating: 1
I am on day 8 of trying to set up a website with GoDaddy hosting, not counting a weekend. As of now I still cannot access that website. I am working past a deadline that has already been pushed forward and which we are now going to still be late on.
To summarize, GoDaddyâs support is as quick as possible to get you off the phone, and has no idea what the next-step in any resolution is. They will get you off the phone waiting for e-mails that are never going to be sent, or tell you to go to URLs which will never work. They very simply do not know what they are talking about.
I work for a company that designs webpages for small businesses. We were given a project to re-design someones website.
I started out trying to move a domain name from one GoDaddy account to another. I was told this would be an easy process as itâs just from account to account. No, I would not be charged anything, and it would only take about an hour.
We were going to do the domain transfer after, but all of GoDaddyâs hosting solutions REQUIRE you have the domain name on the account or you cannot set them up. We were trying to set up a Quick Shopping Cart and a WordPress Blog, and neither would finish the setup process because the domain name was not on the account. The entire process will not work until the domain is in the account. We are stalled.
When I actually went to transfer this domain name, it turned out to be more complicated than originally projected. For starters, I am on a reseller account. The company I work for has set one up so they make a small amount of money for the webhosting space they sell. On GoDaddy, reseller accounts are technically under a different Domain Controller, âWildWestDomainsâ.
What they do not tell you is that support for WildWestDomains is the same support as GoDaddy. Itâs literally the same people. However they do not let their technicians admit this. If a call comes in from a reseller account, they have to pretend like they have no idea how GoDaddy âworksâ, canât admit theyâre GoDaddy and speak vaguely about how GoDaddy will handle things on their end. Even though they are GoDaddy and are the exact same people.
While this is still GoDaddy, WildWestDomains is technically a separate company for liability reasons. So the domain actually had to be transferred, which then cost us money. Fine, okay, thatâs complicated but it extends the domain name for another year so itâs not so bad.
The first tech I spoke to said he was adding the domain transfer to our account and that an E-Mail was being sent, right now, to the Account Manager on the âlosingâ side of the transfer. Thatâs our client. The client had to be called so we could get this authorization number from him so we could start the transfer. We were told this was all we would need.
For starters, no e-mail was sent. We lost a day on this, while he tried to find it. I called another technician. It turns out no e-mail was sent. We have to purchase the transfer, and THEN an e-mail gets sent. I ask if weâll need anything else, they give me a vague âit depends on the losing domain and how they handle thingsâ and they spend 10 minutes denying theyâre GoDaddy and know EXACTLY what the âlosingâ domain will do in this specific situation.
Okay fine, we purchase the transfer and we bug our client again to forward this e-mail. It takes them a few hours to get back to the office and forward this e-mail to us. Okay. By the time we enter in the authorization codes, itâs in the evening. The account says âpending transferâ and we decide to wait for it and check back the next day.
It is now day three, and I make my fourth phonecall. The domain has still not transferred. It still says âpendingâ in the account. I call again. I am told that the previous tech was incorrect, and that YET ANOTHER e-mail has been sent to our client to âconfirmâ this transfer, and this is why things are held up. I am told this e-mail will contain a link to accept the transfer and that all I have to do is click on this link. I call our client. They are setting up for a concert, in the rain, and will not be back to their office until very late. They cannot forward us anything until late into the evening.
I get these forwarded e-mails on the morning of day 4. None of them contain any links to anything. I make a fifth phonecall. The previous tech was incorrect, and there is no link being e-mailed. Instead, we need to log into the clients account and accept the transfer from there. We could have done this yesterday and not hassle our client yet another time. Every single time I call, the technician I speak to does not know what the next step is and leaves us waiting for nothing.
I log into this account, which we have the information for. I accept the transfer. I am told it can take a few hours but it should be ready âsoonâ. We spend day 4 trying to set up the WordPress account and the Quick Shopping cart. Both do not work, at all. They say the domain name is already in use. The domain name shows up in our account, but is inaccessible to use to set up products. We assume it is still transferring.
The morning of day 5 we stop assuming and call a sixth time. It turns out that while the domain is in our account, and we should have full control over it, it is âlinkedâ to another GoDaddy account and thus we cannot do anything to it. This other account is the clientâs previous account. Why it did not remove this âlinkâ when we did the transfer is not explained to me. We remove this âlinkâ and I am told it should be ready in âanother couple of hoursâ.
It is not done by end-of-day. We come back the following Monday finally able to access the domain name that is in our account. We set this up, but it is âpending DNS changeâ. This is day 6, not counting the weekend. We are due to show the client some progress to the design changes this afternoon. We still do not even have access to the account. Day 6, call 7. I am told that it can take up to 48 hours for a server to go live. I ask, when it is live, can I use this IP address I see here to access it? I am told yes. We can FTP into the IP address and see the files for wordpress, but when we enter the IP address into a browser we get a 404. I am told it is because the server is still setting up and that once it is set up we will be able to use that IP address to view the site.
We spend day 7 refreshing the site, waiting for it to go up. We were told it could take up to 48 hours. I have been calling support frequently so I decide to be patient. By the end of day 7 the site is still not working by that IP address.
At the beginning of day 8 the site is still not functioning. It is Wednesday. Our due date for showing design changes has been pushed to today, and we still do not have access to our server. I call again, now the 8th phonecall to technical support. I am told that the previous tech was incorrect, and that the IP address listed will not resolve into the website. I will need to set up a preview DNS in order to view it. This could have been done 2 days ago but the tech said the site was still being set up. The previous tech told me I could view it by the IP address that was already listed. The previous tech was wrong. The preview DNS should take âa couple of hoursâ. I have heard âa couple of hoursâ quite a few times before. Iâm still waiting for the preview DNS.
Every single time I call, the technician is entirely incorrect about what my next step should be and what I can do right now to get this website working. I always ask âWhat is my next step, what am I waiting for, what is my expectation.â Everytime I am told to wait for incorrect details. They are as quick as possible to get me off the phone and waiting for a solution that will not come because it is entirely incorrect.
On two separate occasions, I asked for a manager. I have never spoken to one.
If this was my project, I would have demanded a refund by now. I am just a designer; I do not get to make those decisions. But under my own power, I will never use GoDaddy hosting for any reason ever again. Their support is terrible and always leaves me waiting for things that will not happen.
I can only hope that now, finally, within a few hours, I should be able to preview this server. However given that every time I called there has been some missed ânext stepâ, I am fully expecting to still not see this website by friday.
Do not use GoDaddy hosting for any reason.
Webhost can reply to this review here
I LOST MY MONEY
posted on Jun 28, 2011 by zuijiadeaiUser email: Hidden
Web site: www.automatedtradingstrategy.com
Used the services of GoDaddy for: 1 month - 3 months
Date when last hosted by GoDaddy (as of Jun 28, 2011): Current customer
GoDaddy Web Hosting Plan used: Hidden
Customer support rating: 10
Webhost Technical quality rating: 10
GoDaddy Web hosting services Cost/Value rating: 10
Web hosting provider Overall rating: 10
I pay USD50 to host my website. Before the website setup my account is gone. I ask them to reactivate my account and they ask me to pay another USD150. I lost my money and my website is not setup. This webhosting service is money sucker. And webhost is using very old technology, old panel , every single step must wait for hours. The control panel is much much worst than many others free web hosting. This is really the worst webhosting I ever know. Better to close the service anyway before many other peoples got cheated!
Webhost can reply to this review here
the worst service money can buy
posted on Jun 22, 2011 by victor ngoUser email: Hidden
Web site: www.vnsecurity360.net
Used the services of GoDaddy for: over 3 years
Date when last hosted by GoDaddy (as of Jun 22, 2011): Hidden
GoDaddy Web Hosting Plan used: Hidden
Customer support rating: 1
Webhost Technical quality rating: 1
GoDaddy Web hosting services Cost/Value rating: 1
Web hosting provider Overall rating: 1
this is a most recent review. I have been using godaddy since day one, have recommend numerous people.
Today, I sign up for a new domain, and host and had the worst customer experience with this company. I have got me so frustated I had to pay a third party to cancel my account.
Webhost can reply to this review here
Go Daddy Domain Name Experience
posted on May 27, 2011 by BillWUser email:
Web site: n/a
Used the services of GoDaddy for: N/A
Date when last hosted by GoDaddy (as of May 27, 2011): N/A
GoDaddy Web Hosting Plan used: n/a
Customer support rating: 1
Webhost Technical quality rating: 1
GoDaddy Web hosting services Cost/Value rating: 1
Web hosting provider Overall rating: 1
Today I experienced the beginning of a nightmare of GoDaddy. They have deceptive business practices, their voice prompt system is painful. GoDaddy is very good and creative about the bait and switch tactics. I will glad spend the extra time to switch my domain names and use a company of integrity.
Webhost can reply to this review here
Unhappy Customer, I will not recommend Godaddy!
posted on May 07, 2011 by Janie WilliamsUser email: Hidden
Web site: n/a
Used the services of GoDaddy for: 1 month - 3 months
Date when last hosted by GoDaddy (as of May 07, 2011): Less than 3 months ago
GoDaddy Web Hosting Plan used: Hidden
Customer support rating: 1
Webhost Technical quality rating: 1
GoDaddy Web hosting services Cost/Value rating: 1
Web hosting provider Overall rating: 1
I paided a web designer to make me a web page so she used godaddy and my domain name. My website is not completed and I'm not able to get acess my website to log in. Branding-U never gave me my log in and password. I have emailed Branding U, I have called, Branding-U will not return my calls or email me back. So I called Godaddy, talked to a representive and I was told, for me to send them proof that I own the buisnes, and they would change the username to me and I would be able to log in and I would hire someone else to complete the website. So I sent them the three things they asked me for, my Drivers Licence #, copy of my DBA and a copy of the payment to Branding-U.
Next day I recieve an email, " Unfortunately, the Change department will not be able to assist you with your request as you are not the current registrant of the domain. As the registrar we can only make this type of change after verifying the consent of the registrant. At this point you will need to contact the registrant via one of the methods listed on the whois record of the domain.
If the registrant is unresponsive or unwilling to assist you in this matter, any further dispute over the registration of the domain name will need to be sent either to the registrant, through an ICANN-approved arbitration provider.
So now I am really uset. I will not recomment or use this company again. Godaddy and Branding-U, got thier money and I got nothing!
Thanks,
Webhost can reply to this review here
Yipes! Talk about a Nightmare
posted on Apr 28, 2011 by HiddenUser email: Hidden
Web site: Hidden
Used the services of GoDaddy for: less than a month
Date when last hosted by GoDaddy (as of Apr 28, 2011): Hidden
GoDaddy Web Hosting Plan used: Hidden
Customer support rating: 1
Webhost Technical quality rating: 5
GoDaddy Web hosting services Cost/Value rating: 8
Web hosting provider Overall rating: 1
Its a very confusing management interface, its extremely cluttered, has spam all over your management pages - my first impression is they just want to treat you like you're poopoo.
I tried it for short term to test and boy. What I got out of it is the satisfaction of writing this review. I think they suck, and was surprised that they did grow as fast as they did. They spend more time finding models for their commercials than they do ensuring that customers have a good management interface and experience managing their (the customers) accounts.
Webhost can reply to this review here
This site is not connected with GoDaddy in any way. The user reviews published here are solely user opinions and they should not be taken as a substitute for your own research, as well as they should not be relied upon for making your decisions or any other purpose.