amsallorange sucks big time.

here is the fact -

I was happy with medialayer and icdsoft for 2 years now. But then i found amsallorange hosting as i read some good reviews about it. I liekd the features and since many users were happy i decided to join. But to my shock amsallorange's uptime is very poor. After 3 months of horrible uptime and being moved around in 3 different servers.. i have decided to leave.

The shared hosting server used to go down now like 9 pins. On a daily basis the server would go offline, the db would fail or there would be high server loads. (40)

Initially my complaints was taken lightly and corrective measures were not taken. Then later i was told to check the codes in my websites. I did check them and found to be ok. Later the asmallorange support confirmed that my sites codes were good and not causing any load on the server. They had a hard time in catching errant accounts that were causing high server loads and spikes. The high server load continued despite contacting them on almost 5 days a week for around 2 months.

ASO support dismissed my posts saying that this is inherent problems of shared hosting. If that is the case then nobody would have taken shared hosting. i am ok with a downtime happening in a week or so..but here at ASO , the server was being restarted almost evry other day, the server would go offline daily ..the server went offline multiple times in a sinlge day and this has repeated for 2 months now.

i have fair share of experience of hosting sites in a shared hosting environment but never does the server go down everyday because of high server loads like this.

one more thing is that if we complain about such low uptime to support- they offer VPS that is expensive and that too unmanaged.

Mr.Tim - the owner of ASO who usually posts in the ASO's forums has also been unresponsive to my complaints.

i had also referred 2 of my friends to use asmallorange's shared hosting. But within a month both who have moved out of asmallorange due to the bad uptime.

Since i had taken a monthly account i can discontinue without much loss. Since then i have decided to experiment with a new host which accepts monthly payments.

During my first experiences with A Small Orange, I was completely pleased. My website was always up, and if there was ever a problem, the support was quick to fix it.

These days, my website goes down every two days, especially during the peak hours, which means I am losing money. The support does not offer any solutions anymore, and they always beat around the bush.

When the server goes back up, it is only partially up, and my websites cannot connect to their databases.

And since I paid for the full year, I cannot even get any of my money back.

But, I don't even care, I signed up with another host. Even though I lost money for the remaining months on the hosting, I will make it up with the uptime with my new host.

I've been with ASO now for two and a half years. I've been through everything with them from a compromised Drupal install to Data Facility migration to a server retirement (Omega). They've had their rough spots with uptime here and there, and I can't say that they're the cheapest out there from a storage space and bandwidth perspective, but they offer some of the cheapest packages available for smaller needed sites, and their technical support and customer service has been fantastic. They take responsibility when they flub up, and they always help where they can.

I've never had any issues with them that weren't able to be dealt with, their tech support has never been harsh or insulting even when I screwed up unknowingly and went in guns blazing when I thought it was their fault, and they've always worked with me when I've needed help. Tim and company provide a great service, and the only thing I would ask for to truly improve would be a consistency of getting credit for referrals.

Alright this is going to sound so bad, you might not even believe it, but this is exactly what happened. After seeing all these good reviews everywhere for A Small Orange, I figured they must be a good and reliable host. Boy was I wrong.

I signed up for their services and received an automatic email saying they received my order, and it would be processed in 24 hours. Four days go by and I get nothing. So I email them asking them what happened and they said, (quoting from my email proof that I saved in case I needed it for legal purposes) “No, the order didn't process. You'll have to go through the sign-up process again.”

So I signed up for the second time and got another automatic message saying my order would be processed within 24 hours. Guess what? Three days later and again, no word from them!

I emailed them telling them I was canceling my order after they failed twice to process it, and was considering looking into them for possible fraud. Funny thing happened, almost as soon as I emailed them canceling my order, I got billed by them!

Next day (today) I logged into my card account and breathed a sigh of relief as the charge was gone. They said, “The account was marked fraud and both transactions voided.”

I’m taking the time to put this out there because I think people should have a fair perspective from both sides. ASO has a small cult-like following similar to Macintosh so I doubt this will do very much, but people should know about my experience with them. Good luck on your web host search.