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Horrible Service
posted on Jan 31, 2012 by HiddenUser email: Hidden
Web site: Submitted but not made public
Used the services of 1 and 1 Internet for: Hidden
Date when last hosted by 1 and 1 Internet (as of Jan 31, 2012): Hidden
1 and 1 Internet Web Hosting Plan used: Hidden
Customer support rating: 1
Webhost Technical quality rating: 1
1 and 1 Internet Web hosting services Cost/Value rating: 1
Web hosting provider Overall rating: 1
I cancelled my service one day before the free trial period was up. I couldn't get my website to work and it was very confusing to use. Two weeks later my paypal account was billed the $29.97 monthly fee. I disputed the fee through paypal and was refunded the $29.97 not once but twice. 1 and 1 then sent me a statement saying I owed them for the $29.97 overpayment. I sent them a check for that amount. A month later I get a statement from a collection agency for $29.97 and $18.95. I emailed 1 and 1 asking what this was about and they informed me that they don't accept check and had destroyed my check. They never emailed me to tell me this, just sent me to a collection agency. This is horrible service procedures. An email or telephone call would have been nice.