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Misleading Advertising and Worst Possible Customer Service
posted on Aug 17, 2010 by HiddenUser email: Hidden
Web site: Submitted but not made public
Used the services of 1 and 1 Internet for: Hidden
Date when last hosted by 1 and 1 Internet (as of Aug 17, 2010): Hidden
1 and 1 Internet Web Hosting Plan used: Hidden
Customer support rating: 1
Webhost Technical quality rating: 1
1 and 1 Internet Web hosting services Cost/Value rating: 2
Web hosting provider Overall rating: 3
I signed up for a 3 months "free trial" of MailXchange only to find out that 1&1 would also charge me a "Service Set-up Fee" of 4.99 which was not made clear during the ordering process.
When I rang up to query this charge I was told that my account would be cancelled and that I would not be charged. However, without giving me a chance to clarify this issue I had their agent put the phone down on me. This was after hours of trying to get through to them in the first place and then being asked to reveal my full password over the phone!! - A most questionable security hole in their processes.
Last but not least MailXchange turned out to be an incredibly poor and clunky wannabe MS Exchange service that is a pain to install.
All in all an utterly disgraceful experience! I urge you to stay well clear of 1&1.
Someone from Trading Standards should take a close look at 1&1's advertising and selling strategies!!