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Bad admin/config and arrogant tech support
posted on Jul 26, 2010 by HiddenUser email: Hidden
Web site: Submitted but not made public
Used the services of 1 and 1 Internet for: Hidden
Date when last hosted by 1 and 1 Internet (as of Jul 26, 2010): Hidden
1 and 1 Internet Web Hosting Plan used: Hidden
Customer support rating: 1
Webhost Technical quality rating: 1
1 and 1 Internet Web hosting services Cost/Value rating: 2
Web hosting provider Overall rating: 2
I have encountered a problem with hosting service 1and1, who despite having good prices has a tech support department that oscillates between clueless and arrogant.
In their architecture, your shared web server and your database servers are different boxes (which for performance profiling, config and security is OK). However their have no load matching between the two, and for unexplained reasons set their MySQL server time-outs low.
Net effect is that cron jobs that meet CPU competition (like if you launch yours job at midnight along with everybody else) you get server-side disconnections.
Having run tech support teams before, I know how to get my calls escalated past 1and1's clueless frontline staff. After a few escalation exchanges 1and1 not only refused to fix their systems (say by increasing the server-side time-outs or uncluttering client-side servers) they invited me to contact their legal department to argue my case.
Anyway, avoid 1and1 unless you want to write a lot of extra code to work around their system administration ineptitude and tech support atrocities. And, please, feel free to pass this email along to everyone you know who might be remotely interested.