1 and 1 Internet Review Reply
1 and 1 Internet Reviews : Reply to review
Please note that the form bellow is only for 1 and 1 Internet owner or
representatives. Replies submitted from others will not
be published on our site.
If you are a customer of 1 and 1 Internet you can submit your review here.
If you just wish to comment on this review, please use the comments form here
You are replying to the following user review:
Terriable. No sytem admin on duty during weekend
posted on Mar 21, 2010 by HiddenUser email: Hidden
Web site: Submitted but not made public
Used the services of 1 and 1 Internet for: Hidden
Date when last hosted by 1 and 1 Internet (as of Mar 21, 2010): Hidden
1 and 1 Internet Web Hosting Plan used: Hidden
Customer support rating: 2
Webhost Technical quality rating: 1
1 and 1 Internet Web hosting services Cost/Value rating: 8
Web hosting provider Overall rating: 1
One of my client's vps down on Friday 7pm. Submitted ticket by phone and email at 7:30pm for server restart. Nobody touched it till 11pm. Call them again at 11:30pm, they said my ticket is still on the line. 18hrs later, called them, they said no sys admin works during weekend. 24x7 is only for customer service. Today is Sunday and my server is still down. Nobody can tell when can they reboot my VPS. Terriable!! I'm planning to move all of my servers from them in short future.