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HORRIBLE, DEPLORABLE, REALLY SHITTY Customer Service
posted on Nov 22, 2009 by HiddenUser email: Hidden
Web site: Submitted but not made public
Used the services of 1 and 1 Internet for: Hidden
Date when last hosted by 1 and 1 Internet (as of Nov 22, 2009): Hidden
1 and 1 Internet Web Hosting Plan used: Hidden
Customer support rating: 1
Webhost Technical quality rating: 1
1 and 1 Internet Web hosting services Cost/Value rating: 1
Web hosting provider Overall rating: 4
All of my sites got locked due to some issued with cards expiring and what not. I called to get assistance and wanted to know when my site was really locked because I wanted to know which business emails did not go out in time and which business emails I did not receive; however, since it was a Saturday, they were unable to answer my question.
The tech guy first said he could not provide any information regarding the freeze because I would have to talk to the billing department once Monday rolled around. I could not wait that long to get answers so after 3 minutes of constantly talking, the tech came back and told me that my account was frozen on Nov 5. I told him that that date was wrong because I've been able to access my sites and can prove it via google analytics. However, he just kept repeating the answer and could not provide me with any more information. I asked to talk to an admin or his supervisor. No dice.
At the earliest chance, I'll be switching to another company because they have HORRIBLE DEPLORABLE customer service.