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Honestly...
posted on Jun 20, 2009 by HiddenUser email: Hidden
Web site: Submitted but not made public
Used the services of 1 and 1 Internet for: Hidden
Date when last hosted by 1 and 1 Internet (as of Jun 20, 2009): Hidden
1 and 1 Internet Web Hosting Plan used: Hidden
Customer support rating: 9
Webhost Technical quality rating: 10
1 and 1 Internet Web hosting services Cost/Value rating: 10
Web hosting provider Overall rating: 9
I've had two sites hosted by 1&1 for the last four years...one of them I check multiple times of the day and night. I have ~never~ had a problem with my sites being down. Tech support has responded by email within hours, resolving my questions (which were due to misunderstanding on my part, not something broken).
I honestly don't know what kind of problems others are having - either I'm the luckiest sod in the universe, or there's some perpetually disgruntled people in the web world...