Reviews of 1 and 1 Internet
1 and 1 Internet : User ReviewsWeb Host Site: http://www.1and1.com/
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Choosing a reliable web host is important. 1&1 is both the world’s biggest web host, and the fastest growing. Our global community is 7.07 million customer contracts strong. We are financially stable, profitable, and will be securing your website for many years to come.
1 and 1 Internet web hosting plans listed at Best Host Ratings:
- Home Package
$4.99 / month, 1000 MB Space, 25.0 GB transfer - Windows Home Package
$6.99 / month, 1000 MB Space, 25.0 GB transfer - Business Package
$9.99 / month, 2000 MB Space, 50.0 GB transfer - Windows Business Package
$12.99 / month, 2000 MB Space, 50.0 GB transfer - Developer Package
$19.99 / month, 4000 MB Space, 100.0 GB transfer - Windows Developer Package
$24.99 / month, 4000 MB Space, 100.0 GB transfer
1 and 1 Internet average Uptime 99.867%
Based on 2235 days of uptime monitoring of 2 web sites hosted with 1 and 1 Internet
Click here for complete reliability report
Dont get 1@1
posted on Mar 02, 2007 by Dabny lotterUser email:
Web site: n/a
Used the services of 1 and 1 Internet for: 3 months - 1 year
Date when last hosted by 1 and 1 Internet (as of Mar 02, 2007): N/A
1 and 1 Internet Web Hosting Plan used: Hidden
Customer support rating: 2
Webhost Technical quality rating: 2
1 and 1 Internet Web hosting services Cost/Value rating: 3
Web hosting provider Overall rating: 3
Poor Service
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Serious Downtime
posted on Feb 28, 2007 by Disappointed ProfessionalUser email:
Web site: www.eventspring.com
Used the services of 1 and 1 Internet for: over 3 years
Date when last hosted by 1 and 1 Internet (as of Feb 28, 2007): Less than 3 months ago
1 and 1 Internet Web Hosting Plan used: Hidden
Customer support rating: 4
Webhost Technical quality rating: 4
1 and 1 Internet Web hosting services Cost/Value rating: 2
Web hosting provider Overall rating: 5
On several occasions this company broke my web hosting by doing stupid things like:
Setting file permissions on the server incorrectly so users couldn't view public pages without a username / password.
Switching out software I depend on with no warning, for example changing .NET 1.1 to 2.0 which again broke by website. Actually, they have done this one repeatedly, each time with no notice.
It would be one thing if I did something to break my site and had some downtime. That I could live with. But these guys broke my site and each time it took several days to bring it back up, even though the fix was trivial such as changing file permissions back, or changing configuration back to enable the site to function.
Support is polite, but ignorant and unable to give real information about issues and how to help. It takes many calls to get a problem resolved.
This is clearly a web hosting company that spends its money on advertising.
I strongly discourage anyone from using these guys unless they have basic static HTML pages ... nothing serious like dynamic pages, or databases. Also, be prepared for some serious downtime.
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RUINS YOUR BUSINESS!
posted on Feb 28, 2007 by Marcus EdvallUser email:
Web site: http://tomopt.com
Used the services of 1 and 1 Internet for: 3 months - 1 year
Date when last hosted by 1 and 1 Internet (as of Feb 28, 2007): Less than 3 months ago
1 and 1 Internet Web Hosting Plan used: Hidden
Customer support rating: 1
Webhost Technical quality rating: 1
1 and 1 Internet Web hosting services Cost/Value rating: 1
Web hosting provider Overall rating: n/a
A complete disaster from day 1. Just to name a few of the problems:
1. A failed domain transfer happened - the control panel features disappeared for the site. Customer support recommended deleting and re-adding domain - resulted in removal of ALL email accounts. Took almost a full day to restore manually.
2. After 3 months downtime started (December). We had stable traffic of 1400 unique visitors per day. The server went down for 2 full days. Have still not recovered from this fully after 2.5 months.
3. One full day of downtime in mid-Jan.
4. One full day of downtime in mid-Feb.
Then another full day of downtime end-Feb. Apparently they have moved our website to Germany and assigned a new IP. As a result of this all our web stats disappeared from the system.
5. Customer support cannot do anything. No support personell has actually done anything live at any time. They can only report to other people and check status.
All this downtime means (since we are a webbased business): Our company is down and non-functional and has frustrated employees 1-2 days per month. They have ruined our web ranks, traffic and caused considerable damage to our business.
We routinely get complaints from customers who cannot access their licenses and download software. The total business cost for us would be in the range of 2000-3000 dollars so far.
The only thing they have going for them is: if you email complaints@1and1.com they will give you 3 months free for each instance. We have 6-9 months of free service at this point. I don't even get bills anymore.
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Avoid 1&1
posted on Feb 26, 2007 by Jason HaywoodUser email:
Web site: http://homepage.ntlworld.com/jason.haywood/1and1/
Used the services of 1 and 1 Internet for: 1 year - 3 years
Date when last hosted by 1 and 1 Internet (as of Feb 26, 2007): 3 months - 1 year ago
1 and 1 Internet Web Hosting Plan used: Hidden
Customer support rating: 1
Webhost Technical quality rating: 5
1 and 1 Internet Web hosting services Cost/Value rating: 1
Web hosting provider Overall rating: n/a
In a nutshell - they are the worst company I have ever dealt with. They have the worst customer service and support I have ever known. They have no interest in dialogue with thier customers when things go wrong... and woe betide those who get caught in thier auto renewal process even when you thought you had cancelled. I would search the web before using 1&1 and then make your own decision. My advice is avoid them at all costs but don't just take my word for it...do your own research.
A good starting point is www.bankraid.com , www.wasitfree.com and http://1&1hosing.com
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1and1 and Disgruntled
posted on Feb 25, 2007 by Fern DumasUser email:
Web site: http://cottagenorth.com
Used the services of 1 and 1 Internet for: 3 months - 1 year
Date when last hosted by 1 and 1 Internet (as of Feb 25, 2007): Less than 3 months ago
1 and 1 Internet Web Hosting Plan used: Hidden
Customer support rating: 1
Webhost Technical quality rating: 1
1 and 1 Internet Web hosting services Cost/Value rating: 9
Web hosting provider Overall rating: 1
1and1 Internet took 173 of my domains off the Internet at their sole discretion. I filed several reports and I am getting results.
The links to file a complaint can be found at my Cottage North website.The Better Business Bureau is a credible organization. They rate 1and1 Internet as unsatisfactory. I am asking The Attorney General of Pennsylvania to scrutenize their contract, they claim you waived your rights to trial by jury, to class actions, to almost everything including your clams(like oysters ) 2.1.7 for $5.95cents.
Websites like http://bankraid.com
present a lot of very good links to better expose what 1and1 Internet is all about. If you are adament about using 1and1 do yourself a favour and read the 15 page T&C, so you will know what you are bargainning for and what you are waiving. You may even decide to wave 1and 1 good bye !
Fern Dumas , obviously not a recipient of a 100 percent satisfaction guarantee ofered by 1and1. http://1and1hosing.com
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Ok support, Great value
posted on Jan 15, 2007 by John D.User email: Hidden
Web site: Hidden
Used the services of 1 and 1 Internet for: 1 year - 3 years
Date when last hosted by 1 and 1 Internet (as of Jan 15, 2007): Current customer
1 and 1 Internet Web Hosting Plan used: Hidden
Customer support rating: 8
Webhost Technical quality rating: 10
1 and 1 Internet Web hosting services Cost/Value rating: 9
Web hosting provider Overall rating: 9
I've had their inexpensive Home Linux package for about 2 years now. I've seen a good number of negative user reviews on 1and1, but I cannot relate to their complaints.
tech support: Their English isn't the best, but they generally know what they are talking about.
My website was recently hacked (do to my own lack of PHP knowledge). I knew that my 1and1 package was advertised as having a daily backup, but I was skeptical. I called their tech support, and within a day I had a 48-hour-old backup restored to my FTP account.
1and1 has great package features and pricing. At very rare times their mail servers have issues, but 99.9% of the time everything's great with them. FTP and web downloads from my site are very fast (I'm using a cable modem at 10mbps download speed). I would definately reccomend them.
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bad service
posted on Jan 08, 2007 by davidUser email: Hidden
Web site: n/a
Used the services of 1 and 1 Internet for: 3 months - 1 year
Date when last hosted by 1 and 1 Internet (as of Jan 08, 2007): Current customer
1 and 1 Internet Web Hosting Plan used: Hidden
Customer support rating: 1
Webhost Technical quality rating: 1
1 and 1 Internet Web hosting services Cost/Value rating: 3
Web hosting provider Overall rating: 3
i don't believe the technical staff overseas have any idea what even the topic of conversation is about- could be computers, cows, anything. the answers are straight from a notecard. their spam filters "filter" their own emails so if they have a billing problem, you won't know about it. apparently they see emails from "1and1" as spam- which they are. this place is crooked.
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Not reliable
posted on Jan 05, 2007 by AnonymousUser email: n/a
Web site: www.cypresswood-cca.com
Used the services of 1 and 1 Internet for: 3 months - 1 year
Date when last hosted by 1 and 1 Internet (as of Jan 05, 2007): Current customer
1 and 1 Internet Web Hosting Plan used: Hidden
Customer support rating: 3
Webhost Technical quality rating: 2
1 and 1 Internet Web hosting services Cost/Value rating: 6
Web hosting provider Overall rating: 5
In the few months that I have had this site up, they have lost their server twice for extended periods that I know about. The first time I was told it would be 24 hours but was over 36 hours. My site is currently down and they say the server will be back up sometime today. I am totally disgusted!!!
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Poor Customer Service
posted on Nov 27, 2006 by T. LafayetteUser email:
Web site: n/a
Used the services of 1 and 1 Internet for: 1 year - 3 years
Date when last hosted by 1 and 1 Internet (as of Nov 27, 2006): Current customer
1 and 1 Internet Web Hosting Plan used: Hidden
Customer support rating: 1
Webhost Technical quality rating: 3
1 and 1 Internet Web hosting services Cost/Value rating: 7
Web hosting provider Overall rating: 1
I have been a customer of 1and1.com for at least 2 years. i currently have registered 44 domain registered with them and have referred at least 2 dozen of my friends and clients to them. I paid in advance for email service on many of my domains. I called customer service with a complaint about the interruption of my service today. The manager, Benjamin, told me to go screw myself and flatly stated that I could take my business elsewhere when I asked why service that were prepaid had been interrupted. I couldn't believe anyone managing customer service would have such a bad attitude about their customers. I will transfer all my business and recommend all those I have referred do the same.
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SQL down for aweek
posted on Nov 23, 2006 by robertUser email: Hidden
Web site: Hidden
Used the services of 1 and 1 Internet for: 1 month - 3 months
Date when last hosted by 1 and 1 Internet (as of Nov 23, 2006): Less than 3 months ago
1 and 1 Internet Web Hosting Plan used: Hidden
Customer support rating: 1
Webhost Technical quality rating: 1
1 and 1 Internet Web hosting services Cost/Value rating: 5
Web hosting provider Overall rating: 3
Don't use this company. I have a developer plan and my SQL database has been down for a week. I talked to 1st level supoort in around to world and they are useless. It took 3 days to get to 2nd level support. 2 more days to get 3rd lavel support and I am still down. Run away at all cost anything has to be better than this.
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